Get matched with top mold & toxic material testers in Rocky River, OH

"big scam artist do not pay up front you will be loose it "

"We read the other reviews and we decided to book based off of them, however our experience was very different. First I will say that the mold was removed and Dan appeared to do a good job with that. Our biggest complaint was communication. We had taken a day off of work to be there for it to be done and when I texted to confirm our appointment he canceled 5 minutes prior to his arrival time. We rescheduled and this continuously happened. Our times were pushed back, rescheduled, or canceled and each time we got ridiculous excuses. Any time we reach out whether it be phone call, text, or email, we would not get a response and often had to send several follow ups. He came out and retested for our 6 month follow up on May 9th and said the results would be sent the next day and of course we have not gotten anything. The communication has been terrible and nothing has been done in a timely manner. He left the air scrubbers at our house for over a week and we continuously have to ask him to send results or follow up. While the first original job seemed good, we are absolutely fed up with the lack of communication and would not recommend to anyone considering using this company. For as much money as we spent, we expected to be able to get in contact with him, but that does not happen."

"job not done yet"

"Had to have my home checked for mold and reached out this company. They were super professional, clean and tidy. I would recommend them for anyone needing this service."

"Michael and his team were courteous, very professional and completed the job in an excellent manner. We will not hesitate to hire him again for any future projects."

"Safehouse Solutions did extensive work on my entire home from which they had to remove drywall from the ceilings and walls. They did a poor job of covering my belongings (see pictures). Things had to be moved multiple times but should have been recovered. They did not cover floors properly either (see pictures). The workers worked only a few hours a day (even though I left the house vacant for them). Neither Nancy or Michael were aware of the lack of progress until I informed them. This was near the deadline for my project. I was never given a estimate from the painter. Nancy only told me how much he was charging but never gave me a written estimate. The texture to my ceilings was not the correct one I requested. When they removed shelves and pictures from walls they did not keep the screws with the items for rehanging. Two of the bedroom ceilings are horribly redone (picture). Nancy told me "that's the best they could do with the texture" and then told me if I wanted it fixed properly I would need a drop ceiling and that would be an additional cost to me. I had a contractor out to evaluate and he stated it could be fixed. Nancy than denied saying she ever said that to me. I had many questions and concerns which she was supposed to address with me but would not. Nancy often contradicts herself. Both Michael and Nancy talk over you when you have concerns. Her painters painted over dust on walls and doors. The paint in one of the rooms has oil streaks in it from not being stirred prior to painting. Also a month later the paint in one room is beginning to chip. The team was supposed to place all furniture back to the original spot/room but they failed to do that in my living and dining rooms. They left several sheets of drywall in my home for days and drywall mud/sand and paint in my garage for 3 weeks. She sent me a bill even though these items were still in my garage. How could my bill have been accurate when all the product was at my house. I never got any compensation for storing these items for her or even an apology for the inconvenience. Nancy does not accept accountability for the mistakes that her team has made. She just keeps sending you a reminder to pay the bill. I also got headaches, frustration and felt most of my concerns were ignored by Safehouse solutions."

"Went very well and would definitely recommend this company. Thorough, explained every aspect of the job and how to prevent future problems. Project manager on site, all employees pleasant, worked as a team, contained the problem and were readily available for questions, concerns. Work was done on schedule and communication was excellent. I can’t say enough about how great they were. It was a big job and they did what they said they’d do and did it very well. No mess to clean up"

"The project went extremely well. Adam and crew show up and work. They are very neat, and keep the workplace clean. Adam explains everything that they will be doing and goes over the expense of everything, in advance. I highly recommend this company."

"The radon mitigation system was done and it works, however for two days I listened to the installer complaint about this company."

Formerly Biltmore Restoration Solutions, Ohio Restoration Solutions is your locally owned & operated insurance claims specialist and general contractor. Our specialty is working with building owners, commercial or residential insurance agents and adjusters, property managers, homeowners, rental property managers and anyone else who owns property. We restore, remodel, construct, and much more for properties such as apartment complexes, government buildings, schools, hotels, motels, office buildings, shopping centers, homes, garages, workshops and even guest houses. It doesn't matter, we do it all. Also serving Massillon, New Philadelphia, North Olmstead, Olmstead Falls, Olmstead Township, Seven Hills, Streetsboro OH. Additional email - info@ohrestoration.com. Additional website - www.ohrestoration.com. Additional contact name - Dan Reljin.