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"I wish I could give this company a better rating but I cannot do so in good conscience. The quality of the windows and installation is very good. The price was fantastic. The crew cleaned up after themselves.
  I was not told until AFTER I had made the down payment on the windows that the company was scheduled at least 6 weeks out for installation. The explanation for the delay, which is that we were having an exceptionally wet summer, and they could not install in the rain was valid, it just would have been nice to be advised of the anticipated wait time in advance of the purchase.
  The install actually happened 11 weeks after the initial payment was made. While circumstances beyond the company's control, like weather, are understandable, lack of communication is not. When I followed up to find out an approximate time for installation, there were long delays in response from Morningstar.
  The first two times I got a slow and dismissive answer regarding my questions about an approximate install date, I accepted the response given by Melissa, which was that the rain had pushed their schedule further back, and that additionally, their Angie's List offer had resulted in a great deal of work. When the delays continued, it became clear that in addition to being a professional salesperson, Melissa is a professional excuse maker.
  If your company gets behind due to high volume or other circumstances; the professional response is to hire more help if necessary to catch up. Clearly this is not a strategy this company employs. When I finally got an anticipated install date, first, the company from which Morningstar gets the windows allegedly did not have my order ready, which resulted in another delay. Really, I placed my order in June and the windows weren't ready in August? I believed it at first, but upon more reflection this seems highly unlikely. So we rescheduled.
  We were first told to expect the installers at 8am. We were only advised of a time when we asked, an approximate time was not offered. Then we were told that we could expect the installers at around 10am. The installers didn't arrive until around 2pm. When we inquired where they install crew was at around 11am, Melissa responded that they were on their way, that they just had to get tools from another work site. When I complained to Melissa of the delay after the install, she showed me pics of the "tools" the crew had to retrieve prior to coming to my home. The "tools" included enormous scaffolding. If she knew they had to break down something so involved, which she clearly did know, she could have told me so that I could better plan my day, but clearly she chose to keep me in the dark. Additionally, mortar had to be added into a front window as a gap was left due to the difference in thickness of our previous window and the new window. We asked that the mortar be added before it rained again because rain could get behind the brick facade and cause damage to our home. Melissa said she would have someone add the mortar right away. Several days later and after two rains, someone came back and added the mortar.
  Let me summarize by saying we are happy with the quality of the windows and installation. The crew was courteous. However, due to the lack of honest communication I would not work with this company again. Also, after the install I did some math and it became clear that the price I paid divided by the number of people on the crew working, the number of hours worked, cost of actual windows, and profit and overhead for Morningstar's owners; it was clear that there was not much money to go around. In the future I would gladly pay more for better service, which is my disposition in most purchases. I was also disappointed that the failure in communication set by ownership has trickled down to the crew. The crew abruptly left after working the last day of install without telling us they were leaving. Too bad for them because we had prepared a decent sized cash tip that they missed out on. I emphasize the challenges with this company are clearly at the owner/management level and not with the crew. I cannot recommend working with this company."

"The service was great. From the bidding to the installation everyone was so help full and easy to work with. The foundations crew and the flat work crew were responsive, friendly and fun to work with. They went out of their way to provide us with top notch service."

"Overall, everything went well.  He arrived on time.  He was very conscious about cleaning up after working. The outlet in my garage and the bathroom light fixture were a challenged to install so it took him about 90 minutes to install it. The light fixture needed a box but he managed to run a wire through the dry wall to install without using a box.  He spent about 30 minutes to replace the two electrical boxes which had worn out.
He appeared to be very honest and he did great work.  His prices were reasonable too.
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"In 2013 I was out of town on a trip. My wife called in a panic because water was coming in through a crack in the basement wall. We had lived in the house for 20 years with no issues. Recently we had new sidewalks poured which disrupted the water flow from the house. This caused water to seep back into the foundation. The Leaky Cellar came the next day and provided a fair estimate and repaired. When I returned home I was very pleased with the work, timeliness, and price they charged. A less reputable company could have taken advantage of the situation. Recently we had the annoying water seepage in our stone foundation. The Leaky Cellar proposed various options to address the situation. They recently installed interior drains. The men were very professional and answered all my questions. For a messy job, they left the basement in good shape. I was very pleased with the work, price, and professionalism. I would recommend them to a friend."

"The windows were installed. A screen was damaged and to be replaced. After two years no screen and numerous calls. Their word and guarantee to us is worthless...... never again! I have learned a lesson........
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"Sunstone came out as scheduled and worked quickly and efficiently. Based on location, stains required different treatments including repaint, ceiling repair and repaint, and taping and refinishing. All jobs were done very well."

"I had gutter failure from huge storm in KC area last weekend, which caused water to pool in front of a basement window well and led to my basement flooding. I tried calling many other gutter companies, but they all were 2-3 weeks or 2-3 months booked out. the owner of 5 Star construction came out to give a bid, and immediately said that he would take one of is crews off another project to immediately address put up the new gutters so as to avoid further flooding into my basement. He said my situation was way more urgent than his other customers. He had a crew out the very next day to put up the new 6" gutters with splash guards, and addressing some of the other minor siding repairs."

"The service was great. Honestly, they were very personable. The installation took time because of the delays due to Covid. They were very respectful with my space, needs and schedule. They were knowledgeable and the price was reasonable."

"The owner, David Gurwell, took time to listen to my explanation of the problems, offered alternative solutions if I did not want to use his company and was as helpful as could be. Due to that, I opted to have him do an estimate for me and decided to go with his company. His staff was on time, hard working and competent.  They went out of their way not to track dirt into the house and to clean up after themselves every day.  They were cheerful, courteous and a pleasure to have around.  They did a beautiful job and so impressed my son that he plans to have them redo one of his bathrooms. I would not hesitate to call them for future work and definitely recommend them.
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Welcome to Crackology, where we specialize in providing expert foundation repair and waterproofing services for homeowners who need reliable solutions to protect their most valuable asset – their home.\n\nWith years of experience in the industry, Crackology is committed to delivering high-quality, long-lasting repairs, and top-tier waterproofing solutions. We pride ourselves on being the trusted partner you can rely on when your home is facing foundation issues, moisture problems, or structural concerns.

 At Crackology, we don’t just fix foundations; we restore your peace of mind. Foundation issues are more than just repairs—they’re a matter of safety and security. Our mission is simple: to provide dependable, long-lasting foundation repairs and waterproofing solutions that protect what matters most, your home.