Get matched with top in Ross, CA

"Finally!  A plumber that shows up on time and does efficient and neat work.  Also doesn't aggressively try to upsell you on other services.  One more thing, we supplied the faucet to be installed and there was no attempt to charge us for the lost commission  the company did not get on the sale for the faucet.   In other words, just what you should expect from a plumber."

"Alan was very professional, timely and did a great job putting our fitness equipment together. I would highly recommend him. We are very pleased."

"The experience with Justin at Fire & Water Damage Recovery was excellent. They were referred by the plumbing company that serviced my sump pump. We still got 3 estimate, Justin's estimate was in the middle but I felt good with Justin based on our phone conversation and the referral so we went with this company. Justin did tell me that he might have estimated on the high side because he does not like to surprise the homeowners. What a surprise when I go the final invoice. The final invoice came in much lower and was very close or lower than the lowest estimate I got. Justin and his team also took pictures of how the place was before and after for me to see. They even took pictures of the pathway that they took to get to the crawl space to assure me that they kept the place clean when they got in and out. I was very satisified with Justin and his company."

"They arrived on time, tried to see the source of the water. Cleaned up thoroughly and explained what they were doing"

"They did a good job, and we were pleased."

"I had purchased a wireless video door intercom which I needed to have installed. Carlos read the "installation" section of the manual in less than one minute and quickly grasped what needed to be done. He had to make a trip to Home Depot to get materials to cover some of the exposed wiring. He did a good job in less than two hours for a very reasonable price. I will definitely call him for my next handyman repair job.
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1. I called Ben Franklin Plumbing due to a leaky faucet.  They ended up replacing 2 faucets and installing a whole house water filter (Yay!) and a new water heater.
   
   The team at Ben Franklin Plumbing is beyond absolutely Fabulous!  They are brilliant in hiring the finest, most skillfull and the best young men as their service men.  There's Brian, Matt Hopkins, Eric Tyler, Ariel Gonzalas, Dave Kileen and their dispatchers Raphael & Jessica along with Kim & Fawn.
   
   I am so glad I had a leaking faucet that caused me to call to them.  The 1st rep I met was Mathew Harris, who showed no edginess or anxiety to hurry up and get on to the next client.  He was totally present with us and our needs. He was willing to educate us & give us options without any pressure.  He gave us information then sat back while we took the time to decide what to do.  He showed us the extreme corrosion we had been oblivious to in our ancient water heater, which was
   evidence to me that an in-home flood was soon to occur unless the water heater was replaced.   All he did was show me.  When I saw the corrosion & realized a flood was imminent, it was I who initiated the purchase of a new tank. 
   
   1.      Without fail, every time I called them for service, the rep of the day from Ben Franklin respected my time by coming promptly on the day and at the time of appointment as scheduled.
   
   2.      They faithfully carefully covered their shoes to protect my floors while working inside.
   
   3.      They faithfully removed their shoe covers when leaving the house to keep them clean for the next time they
   came back in.
   
   4.      Each visit, they also were faithful in laying a tarp down to protect my floor from dirt & grime.
   
   5.      They brought calm, confident, pleasant, professionally friendly energy with them.
   
   6.      They were on task the minute they entered the home ready to go to work and get the job done.
   
   7.      They pursued the task to the end and the workmanship was impeccable.
   
   8.      There was one oversight.  When I brought it to their attention there was no defense, denial or delay tactics, only
   complete accountability and prompt resolution.
   
   9.     The 1st water heater was installed beautifully and worked beautifully?  however, it banged/thumped/clanged & thudded arbitrarily at all hours of the night & day.
   
   10.  When I called them about it, they cheerfully sent someone outwithin 24 hours.
   
   11.  They made a lot of visits to my house because even though they had clues to what the problem was, not one of the visits produced any audible validation that the sound even existed.
   
   12.  After a few months of doing every adjustment they could possibly think of, they installed a 2nd water heater.
   
   13.  After installation, while Matt was filling out his report? the sound happened!  He actually heard it in the 2nd tank of the same brand that he has just installed 10 minutes ago.  It was a sound no one had ever heard before!  And it happened with both heaters installed in my house!  
   
   14.  Not once had they indicated that I must be crazy hearing a sound that didn?t seem to exist!
   
   15.  Their rep took a new interest now that he actually heard it with the 2nd of the same brand.
   
   16.  It felt so good now that one of them had finally heard it!
   
   17.  He figured out what triggered the sound & recorded it on his phone & brought it back to his supervisor.
   
   18.  Hoping the sound would work itself out of this new one we lived with it for a couple more months to no avail.
   
   19.  When I called them with the bad news that the noise was still as loud and obnoxious as ever, without hesitation they made an appointment, switched brands & installed a Rheam the 3rd time!  (no extra charges requested for either replacement)
   
   20.  During the several months duration of this situation, my perceptions were never dismissed or ignored or brushed aside.  I was never told that since they spent time to install it I should be happy with its high performance as a heater and just deal with the noises and that things were fine the way they were.
   
   21.  The 3rd one has been the charm!  It is quietly doing its job and stand as my in house monument to Ben Franklin?s Plumbing commitment to service and being certain their clients are satisfied.
   
   22.   I had the opportunity through experience to talk to the owner & supervisor as well as ½ a dozen reps.  Each and every one of them showed nothing but concern for my well-being and making every effort to accommodate my needs.
   
   23.  The 5 months it took had nothing to do with neglect.  It was the nature of this particular mystery requiring that length of time to figure out.
   
   24.  Since they are national, I plan to connect my daughter in WA state with Ben Franklin Plumbing so I can feel secure that she is in good hands when plumbing needs arise in her home!
   
   It is impossible to speak too highly of the Benjamin Franklin Team.  My 65 year old heart is full of gratitude for working with people of such high integrity and commitment to professionalism and actually earning the money they are paid and
   standing behind their service.
   
   It opens my heart as I remember their warm hearted careful consideration & respect for me and my 73 year old husband in an era of time where kind old trusting people are preyed upon by those who are too busy to care.
   

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"The toilet Stan suggested was available locally. My husband and I bought and installed it the following Saturday. We found the old toilet had a big chunk of mineral deposit at the sewer end. Stan gave us excellent free advice. I can't recommend him highly enough.
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"We bought a 'fixer-upper' and of all the contractors (and we have worked with A LOT on this house) he is the top. He is prompt, he always follows through, his team works hard and gets the job done fast and well. If there are any concerns he comes out personally and takes care of them immediately. He is flexible and thinks on his feet. His pricing is very reasonable. There wasn't a thing that we didn't like about working with Nato and team. He is our official go to guy for landscaping and other projects. We trust Nato, his work and recommendations to us We would definitely recommend him to our friends. My husband found him on Angie's list and it was one of the best finds we have had in the 3 years we owned the house."

"EDI helped us with our home renovation, which included two and a half bathrooms and our living room. I can only say good things about the work and the process. Asaph made it very easy and simple for us, the work started on time and was completed ahead of schedule. We got exactly what we wanted and I think the price was fair. We plan on remodeling our kitchen next year and hope that Evolve could help us with the next project as well. Thank you very much!"