
Serving Roxboro, NC and surrounding areas
Approved
In business since 2015
Free estimates
Emergency services offered
"l Everyone we dealt with was extremely nice and friendly, including the guys that came out to the house. The person we spoke with initially gave us a cost estimate based on the square footage of our house and how many vents he estimated we had (I hadn't counted and he said he'd guess since it was an estimate). I told him that we had a vent with some nesting-type material that blew up from it when we first turned on the air (this is a new home that had sat empty for two years) and we wanted a company that had the capability to inspect the interior of the ducts that we couldn't see in the craw space. He assured me they could do that as well.
The appointment was rescheduled once, but they warned me that may happen and I wasn't upset at all about that.
They showed up on time and communicated well with us the day of the appointment so we knew when to expect them. When the technician called I asked him if they could also check our two intakes as the duct board was loose on both and causing air to escape into the crawl space and closet. He told me they could do that easily and carried the appropriate tape to easily fix the problem.
For $800, they spent only two hours at our house and only vacuumed out the ducts (of which we have FAR less than the original guess the representative made when quoting the project). No camera was used to check ducts. One week after the cleaning, one duct began blowing insulation that has collected in it's vent cover. They also only repaired one of the intakes with the loose duct board. The other hadn't looked touched, although they assured us they fixed both.
While they were very nice people, I feel quite ripped off and definitely did not get my money's worth. I found out, after the fact, that my mother-in-law had a similar service from another company. Same price, but they were at her house for 7 hours. That's a considerable difference.
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