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"Service was great"

"Kyle came out to our house from Mr. Electric fix a circuit that was not functioning. Kyle used a very good approach of identifying what was working and what was not. He then did a further scan and found the problem that was an outlet receptacle that had a loose connection and ultimately shorted out to some extent. Kyle was courteous, easy to work with and very good at communication. He kept us abreast of the progress."

"Consistent, professional, personable… No notes! We contracted Loveland Home Solutions to update our aging home’s electrical system. (update panel, install new recessed lighting, add some new outlets, install surge protectors, etc.) Their responsiveness and professionalism exceeded expectations from bidding to work to follow up. Brendin was great at follow up, answering questions and helping us find the best solution for us. Austin and his team were great and respectful of our home and their work precise and thoughtful. They weren’t the cheapest bid in the pile, but the little extra in our mind was WELL worth the peace of mind and confidence to have true professionals on the job. We will definitely use LHS again and whole heartedly recommend them to anyone needing electrical work done. Great job guys - thank you!"

"Perfect. DeAndre arrived on time and installed the laundry room outlet that we needed. I would recommend Thompson Electric."

"Great job. I would definitely hire again."

"It went great, I was selling my house and some electrical work was needed after the inspector flagged some things and closing date was coming quick. I got a hold of Jeff and he came to the house and said no problem we can take care of it. Very happy with the work that was done."

"Professional"

"Great! Job done quickly."

"I really wanted to have a good experience with Reinhold. We’ve used them in the past and they did good work, we thought… recently our garage’s power stopped working, which is fed by a panel on the pole that they installed in August of 2022. We NEVER had a single electrical issue until after that pole was installed which is starting to make sense. A few months ago we began having electrical issues in our house, so we called Reinhold because we thought they did a good job when installing the pole that fell in 2022. The technicians that were out to see what the cause of the electrical issues in the house were said that the lines under ground were corroded (which may have been true), so we accepted to let them fix it. They hand dug by the electric pole, buried conduit and ran new wire to the house and everything seemed to be fine until we recently started having issues with the electric in our garage. The location where they dug and buried the conduit for the wire going to the house is in a very close location to where the conduit goes for the wires going from the pole to the garage. I called for an estimate and was told $5,000 worse case scenario which may be understandable considering that would include cutting asphalt, trenching, new conduit, new wire and labor so I get that. Upon receiving this news I decided to just take care of it myself. I went to the building department for our county to take the test to do residential electric work, paid for the permit to be pulled, had everything cleared with Missouri 811 incase I needed to dig and bought $700 worth of new wire. I pulled the old wire, saw that there was a break in the wire due to corrosion from water getting in the conduit underground so I started digging right where the conduit meets the pole that Reinhold installed just to see if there was a break in the conduit. Sure enough, there’s a small section of conduit that was crudely placed over where the old conduit underground is and the new conduit where they installed the pole. They had it lightly wrapped in what looks like some kind of landscape fabric (thought it was electrical tape at first). So there was no protection in the conduit against water getting in which was what caused the wire to corrode to the point of no longer working. Mind you, Reinhold is THE ONLY company we’ve had at our house for electrical work since owning the house. When I saw this piece of conduit being very improperly “connected”, I took pictures, and videos and sent them to the estimator who came out to give me a quote for fixing the electrical issue in the garage. He said he would give me a call back after speaking with the technicians that were there more recently to fix the electrical issue with the house as well as the ones who installed the pole in August of 2022. After speaking with them he said that none of them claimed to do that and that their technicians would never do something like that and all these denials of my claim. He then told me that he could come out and fix it for $500-$600 FOR A 3” LONG SECTION OF CONDUIT THAT NEEDED TO BE REPAIRED FROM THEIR PREVIOUS WORK. I am not the type to ask for free stuff from ANYONE, I’m incredibly happy to pay for good service by good people and I thought that’s what we were doing with Reinhold until yesterday. They completely denied the fact that their technicians made a mistake, and didn’t offer to fix the issue or anything. I was told that all of the technicians that have been on our property did not do it and that it would be $500-$600 to fix something they installed incorrectly. I understand if a technician didn’t remember every little detail from a job they did in 2022, but there is no integrity or accountability on their part with this issue. It was either done in 2022 when the new pole was installed or a few months ago when the new wire was put in with new conduit by REINHOLD."

"Excellent! Glad to have a reference I can call again. Steve was very polite, professional and efficient."