Get matched with top door or window screens installers or repairers in Saint Charles, MO

"Very responsive and timely!"

"I called the Window Gang yesterday to get an approximate time they would be here. I received a text that Ryan was on his way. He arrived at our driveway at 10:18 am. My husband went outside to check on him about ten minutes after he arrived. He was already gone by 10:30 am. I checked our ring doorbell and saw him putting his ladder back in his truck at 10:25 am. At 10:31 I received a survey from the Window Gang about the job. At 10:35 am I received an invoice for the supposed completed job @ the estimate price of $195.00. I called the company and was assured that Ryan had been on the roof and all of our gutters were clean. How he could check everything out that quickly is unbelievable! He never even went around the house. Charlene from Window Gang said she would call and have him come back. I told her not to bother if that is all he was going to do. A short time later we saw Ryan on a ladder toward the back of our house. We went outside to check side and I told him that was a new room- less than a year old. He showed us that he was taking pictures of the gutter ps and they were ALL clean, a couple of the pictures showed dark stuff in the gutters. I asked if he was going to clean that are and he looked at me as if I were asking him to go to the moon. He left without ever cleaning anything or turning on any water to even pretend like he was cleaning. Therefore, I do not believe we should pay The Window Gang for a job they didn’t even start- let alone FINISH!"

"Good job. Done fast. Pleasant to deal with. I'll hire him again."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Owner of company great to work with"

"Disappointing Experience with Universal Windows Direct, you do not get what you paid for. I originally chose Universal Windows Direct based on a positive interaction with Darren, who was knowledgeable, friendly, and emphasized the company's lifetime warranty. We decided to move forward with a window installation on March 15, 2023, despite the higher cost, because of this promise. The installation itself was excellent, but after a few months, the clasps on the windows began to fail. A technician replaced them at no charge, which was in line with the lifetime warranty. Encouraged by our initial experience, we decided to contract with Universal Windows for siding on June 19, 2024. Brandon, who handled the sale, again reassured us that the same lifetime warranty would apply, with no fees involved. While there were some delays and scheduling hiccups, we were willing to overlook those as we wanted the job completed. Unfortunately, the siding installation on September 12, 2024, was a major letdown. The installers faced communication issues, cut our cable line (disrupting my work), and rushed through what should have been a two-day job, finishing it in under 8 hours. Within a day, the siding began to detach. Additionally, there were holes under the sunroom, trash left in both my yard and my neighbor's, and missing flashing. When I raised concerns, the installers' only response was "it’s not in your contract"—which was incredibly frustrating. A technician came out and suggested a full reinstallation, but when work was done on January 2, 2025, only the loose pieces were nailed back up, leaving the job looking poorly done. By January 28, 2025, the siding had detached again. Another technician came out, but once again, only nailed it back up. The real shock came on March 19, 2025, when I was informed about a new $149 service fee. This was in stark contrast to the terms of our original agreements, which had no mention of service fees. I was told the siding would not incur a fee because I was still within the one-year warranty, but my windows would be charged since they were outside the warranty period. However, my window agreement never mentioned a service fee, and the siding agreement stated that such a fee would only apply if the damage was outside the warranty coverage. When I raised these issues, I was told that the company could change the terms of the warranty at any time. This felt incredibly unethical, as I was never informed of these potential changes at the time of signing. In conclusion, while Universal Windows Direct initially seemed like a solid choice, the ongoing issues, poor quality of work, and changes to the terms of the warranty have left me deeply dissatisfied. I would caution potential customers to carefully review all terms and conditions before moving forward with this company."