Get matched with top metal siding: repairer or partially replacers in Saint Clair, PA

"The job was completed by an older expert worker and a young trainee in a very timely fashion.  Both workers were nice and courteous.  Some minor damage occured to the window screens, but it was not reported to the company.  The following spring the very top piece of the siding on the north side became loose and needed to be re-attached.  We reported it to the owner of the company several times.  He finally sent someone to take care of the problem, but he did not have a tall enough ladder.  We were told that someone came again and no one was home.  The company owner was contacted again several timnes and I was told that as soon as a current job was completed, someone would come and make the repair.  No one has contacted us to date after we have called and visited to office several times.  The siding is still in need of repair."

"I was pleased with the workmanship and materials. Keven knew what he was doing. The Team was fast and knowledgeable."

"They came they saw and they replaced my 9 bad windows with quality windows. Thank you Jim and Jack."

"Showed up when expected & were done in one day. Replaced entire roof. John & Marcie were a pleasure to work with, very friendly & professional. Price was a bit more than what I anticipated, $5,000 to $7,000. Total was under $8,000. Cleaned up at completion. I am satisfied with the work."

"End of the second week and what appears to be a small job and only a third to a quarter is done. Granted, we have had some rain along the way, but last two days have been sunny and warm and they never showed up or bothered to call to inform me as to what their plans were."

"I had some issues with the job, but First Choice Roofing has since resolved my issue and fixed the problem. The roofing job was correct and ok."

"They did a really good job and did it in one day. They cleaned up after themselves. We don't need to instruct them they knew what they're doing and they were definitely on time"

"The service was good. They were excellent."

"When I first contacted the company they did not return my call.   I got several estimates from other companies and then decided to try Summit again.   This time the owner (Gino) returned my call and explained that he had gotten my first message but his phone had broken and he had lost my number.   He promptly came out out to the house and gave me a very reasonable estimate for the work.  He sent a contract which I signed and returned, and which also indicated the work would begin within 1 -2 weeks of the signing date (8/12/13).   Two weeks later he indicated he would begin the work that week but never showed up because it rained.  He said he would return Tuesday of the following week.   He did not show up but sent an email that Thursday saying he had other emergency work that needed to be done and that he would start the next week.  He did not show up the following week at all and did not respond to my emails and calls.  He finally emailed on 9/19/13 apologizing for lack of response due to losing his Ipad.   He explained that he had again run into emergency water damage/insurance issues and was short on manpower, but would begin the next week.  Once again he did not show up that week and emailed me on 9/27/13 saying he would start the following week.   He and several workers finally showed up the first week of October (six weeks after I had returned the signed contract).   They worked for a day or two and then did not return for another week.   The rest of the work was completed over the next two weeks by a single worker (not Gino) who was VERY professional and VERY skilled.  
Ultimately, I was very pleased with the work that was done and I was quite satisfied with the price.  It was, however, a very frustrating experience in terms of not knowing when they would show up or when the work would be completed.  I definitely felt like he was "fitting me in" and that the job was not a priority for him.   I understand that emergencies can come up, that weather can make it difficult to work, and that there can be staffing issues.   I just wish Gino had been more responsive and kept me in the loop.  Not knowing what was happening was the hardest part.
So, I would definitely recommend Summit Peak for price and quality of work, but I would be hesitant to hire them again because of the responsiveness issues. 

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• Met with Gino early June. Original contact with him (he called) was 3 hours after my email on a Sunday! Met with him several times going over what we wanted, gave him architectural drawings of the deck and discussed materials to be used. We had some concerns over attaching such a large structure to the house and wanted to be sure we would have no problems with it shifting or collapsing and to make sure the weight bearing was addressed with all posts etc. He was great to deal with, able to reach easily and quick to sign the contracts and pick up the deposit. I called 3 references, all glowing. All stated Gino's men worked from 7:00am to 7:00pm and finished the jobs in the assigned time and quality of work was excellent. 2 were repeat customers and some even referred him to their friends and actually he was on those additional jobs then. Sounded GREAT!
• Contracts signed 6-22-12

Promised start date 7-16-12 and quoted a 10-14 day job. The only item not included in our original plans was the railing. We changed our minds and added the railing to the bid on 7-17-12 and paid for supplies and labor for this addition in full. Not once did Gino mention this may cause an extension on the original 10-14 day job time.
Promised start date delayed a week to 7-23-12. No one showed up. We had to call him to see what was going on! He then promised they would be there on 7-25-12, no one showed. FINALLY they showed up on 7-28-12. He offered NO explanation at that time.  
His employees would not show up for days with no explanation. Weather was cooperative. I found the prIncipal problem to be inexperienced employees with little to no supervision, they seem unsure as to what to do. Some errors in work were so obvious I noticed them! All issues we pointed out were corrected promptly.   
Here is a timeline of the work done using my dated photographs as a reference so as to be fair and accurate: 
July 28th-siding removed (3/4 of the back of my home is exposed to the elements). Holes being dug for sonna tubes. (note-they did have to dig in bedrock and actually needed jackhammers for a few of them).
August 3rd-sonna tubes in. 3 long beams in for the base of the deck (extending to the back from the house).
August 7th-framing has been done for the second time. First time they had such a bow in it that a foreman ripped it out and redid it in a day! 
August 13th-started roof beam frame. 
August 15th-roof frame complete.
August 20th-shingles on the roof complete-more siding removed.
August 22-face of the roof completed. (triangle part now solid)
August 25th-face of the roof now has scalloped siding 
August 28th-inside of roof framed for soffit.
August 30th-2 of the 3 columns up, 14 X 22 section of decking almost complete.
August 31st-all decking down, 3 columns done- still no siding on my house. We have been having major water damage to the interior of our home due to heavy rainfall and no siding. Spoke with GIno about our concerns but still no finish date set.
September 7th-railing 3/4 done, still missing siding and steps. 
September 13th railing complete, still needs soffit work and gutters. Siding now beginning to be being replaced but it has been almost 2 months without siding!
September 21st-soffit work completed. Siding is on and has been cleaned with a pressure washer.  Finally able to place my recently purchased furniture (June) onto my deck. Still needs lattice work completed but at least now I can sit on my deck (in a jacket!) Just in time to put the furniture away for the winter!
October 3rd-lattice work complete. Deck finally finished.
 To sum up my experience with Gino and ECO Builder Services:
 The end result was a beautiful deck. He always returned our calls even when he knew we were upset or angry. 
  
What I did not like
The time promised for the job (10-14 days) did not equal the time it took to finish the job! (82 total days/60 work days if you count Monday to Friday).
 When I addressed this with Gino I was met with rude comments, him hiding behind 2 separate contracts of 10-14 days , plus the add on contract (for items he neglected to include in the original bid!) 5-7 days and stating the times listed for each job were consecutive.  While I understand weather may play a part in missing some days here and there, I can assure you that the weather was the least of it. Lack of appropriate workers on site was always the problem.
 
I did not appreciate being bumped for more "important" clients and being the subject of his poor time management skills. Spending $19,000 on a deck and not being able to use it for an entire year is not what I had in mind back in mid JUNE.


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