
Serving Saint Louis, MI and surrounding areas
Approved
In business since 2000
Free estimates
Credit card accepted
"Should have seen the red flags. Needed gutters replaced, gutter helmet, some facia, attic vent, some repair where new and old roof meet. Salesperson rescheduled 3 times. Felt rushed to make decision that day. Was told 2 to 4 weeks. After 4 weeks was told 6 to 8 weeks. We kept calling. Was 6 months when crew came out. Noticed gutter helmet being wrong color. Salesperson checked wrong color on order which we didnt know because we were not told the name of the color. She showed us a gutter helmet that matched our shingles but when installed it wasnt the same. Looked silver, not charcoal black/gray. Halfway through installing, had an area on gutter leaking. Donavan put caulk where leaking. Next rain, still leaking. Donavan put more caulking. Next rain, still leaking. Donavan came out another time and replaced corner gutter piece. Half hour after he left, started raining. Still leaking, but worse. We looked closer at installation of gutter and noticed corner piece lower than gutter on each side. And gutters did not have a gradual slope to downspout. Water puddling in corner. We've contacted Donavan 3 times and was told he would replace this section. He still hasn't fixed this. We've called twice to Tom and left messages with no response. When a woman, Laura called for us to give them a rating for their work, I told her all of the above. She seemed to want to quickly get off the phone with me. She said she would put in a service request. Its been a while and have not heard from anyone. Still have leaking gutter. Hopefully the BBB can help me. Other than this leaking gutter section, no other problems. After filing a complaint they finally came out and fixed it. It just seemed like I had to tell them I would be filing a complaint before they would come out to fix it."


















































