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"very knowledgable. explained the options clearly. very good price. scheduled the work quickly. completed work within estimated time and cost."

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"Zach was very professional and gave us such a great deal. This us his work done. It's installed and just happy to have him do the work and we will call him for any other work needed for upkeep or other plumming. We will also recommend him to others."

"This company was referred to us by a co-worker. We had 4 separate units that needed repair on our commercial building. The service was fast, professional, and courteous. Most important, the price was very reasonable! I will continue to use V & E for any future HVAC issues and would highly recommend this company to troubleshoot HVAC repairs!"

"Quickly identified and repaired problem with central air conditioner. Was impressed with knowledge of A/C, will be happy to recommend."

"Juan provided a very friendly and thorough servicing of our natural gas furnace and provided excellent suggestions for continued maintenance. Advantage provided a convenient and easy monthly payment program to continue service for our furnace and central air conditioning. We highly recommend them!"

"I had to call them to come out a second time to replace the original sump pump they installed. I also had to have them keep their promise to install drainage pipes in the ditches they had dug out the first time."

"Mark and his crew were outstanding .I got exactly what I wanted and needed without any extra hassle. The price was very fair and the service and installation was excellent. I would have other work done by then .in fact I am having them giving me a quote on another project"

We specialize in residential and light commercial HVAC installation, maintenance,diagnostics and repair. Whether installing new equipment, retrofitting existing systems, or troubleshooting complex issues, every job is approached with precision, efficiency and respect for the customers investment.\nAt New Era Heating and Cooling, we believe homeowners deserve clear explanations, fair pricing and solutions tailored to their actual needs.

"Jay Schiedler is the owner , and he did the install. The job was completed perfectly. He is very professional. He also did the job in a timely manner, and offered a very fair price. He is a younger guy, probably late thirties, and I can tell that his parents raised him right! I highly recommend Impact Heating and Cooling."