Get matched with top sump pump or interior foundation drains installers in Saluda, NC

"Our septic tank pump went out last Friday evening. The following morning, I called the office and spoke with a friendly and professional receptionist, who told me that they had immediate availability, and that someone could probably come out that same afternoon. Unfortunately, they weren't actually able to come out until Monday afternoon, two days later, at which time they diagnosed a possible electrical issue, and recommended that I consult with an electrician before proceeding any further. So I had the electrical problem fixed the very next morning, and immediately called All About Septic after that to schedule my pump replacement. Unfortunately again, they did not make it back to my house until late the next day. and then they encountered an unexpected complication. And because darkness was approaching, and also because they had gotten such a late start, they were not able to make it back until late the next day again, because they chose to prioritize another job over ours. When I communicated my dissatisfaction with one of the owners about this, he said that it wouldn't be right to delay another customer job by one day, by keeping my project at the top of their priority list. My question for your management team is, which is worse, delaying someone else's job by just one day, or further delaying my job to day six? I think the answer is obvious, and in my opinion, this company was not exercising common sense in that regard. And keep in mind that for six days, because your management team willfully chose not to make our job your top priority, we were not able to shower, do laundry, run the dishwasher, or take any showers for that entire length of time. If you want to improve the customer experience, you might want to reconsider how you prioritize your jobs. Another issue is that the cost of this job was shockingly high at just under 3K, but I understand that the cost of labor and materials has risen significantly over the past couple of years, so obviously there is nothing anyone can do about that. But I was disappointed that I had to replace my last pump after only 3.5 years, which was also installed by All about Septic at the end of 2018. I am giving an average rating because, as far as I know, they apparently did do the job correctly, and also diagnosed and fixed an additional electrical problem at no extra charge. And their technicians, office staff, and management were polite and professional, for the most part. The only thing that really did rub me the wrong way in my interactions with them was when the lead technician made a special point of telling me that it would cost me an additional $283 just to disconnect the pump. It wasn't until after I called the office to protest this charge that I was finally informed by the technician that the charge would be taken off after I agreed to the new pump installation. This was just very poor communication, plain and simple. I do think that this is a good company, as the many positive reviews here are a testament to that, but for whatever reason, my experience with them just did not go smoothly at all. I do believe that the rating for my experience with this company is both accurate and fair, as I was trying my best to be cognizant of noting both the positive and negative aspects of the overall experience."

"Friendly, knowledgeable people. Fast response. Competitive price. Same day service. Excellent installation, better than original. Ethical Plumbing was recommended by a coworker (Harold D.) and they have great reviews on Angie's List so I chose them for this job. Perfectly satisfied with the project and I highly recommend them."

"Richard was able to analyze faucet problem quickly and recommended we purchase new part for later installation."

"Dax was helpful, efficient, and friendly! The new toilet was a same-day install and the Workspace was kept super tidy. And we love the new toilet! He also cycled the sump pump while he was here. This is the 3rd time we have used this company (water heater and sump pump previously) and will continue to do so!"

"I have nothing negative to say about the whole process from the initial inspection to the completion of the project. Their quoted price for the project was not the highest or the lowest I had received, but I selected Mount Valley because I never felt pressured to agree to a discounted price valid only for a short period of time, and the solution that they proposed to take care of my crawl space made the most sense to me. The installation crew was efficient and cleaned up any debris. You might found a cheaper company, but pay attention to the specification of the material used and the overall proposed solution. For such a project I got three quotes, and found very comfortable working with Mount Valley Foundation from start to finish."

"I wish that they at least look through a camera to see what was clogging the drain. The team was nice, polite, and clean. But, the cost was a bit too much for just running the snake through the pipe, and not knowing the root cause of the problem. They need a camera!"

"They did removal of old broken-down encapsulation, redid, made air-tight, waterproofed, mold and mildew treatment, French drains on two sides, drained cinder blocks, filled holes left from previous drains and vents, installed new sump pump and dug in, leveled-the slanted area for proper drainage, installed new exterior drain, relieved 4" of standing water and established proper flow. PROFESSIONALS TO THE MAX!!! It's gorgeous and clean and brilliantly done. I can't say enough good stuff about Patrick and his crew! Even after traipsing in and out with wet, muddy old encapsulation materials and debris in the rain, they left my place in sparkling condition -- NO evidence of them ever having been there! No cig stubs (they don't smoke), no old drink bottles, not even a cleaning cloth. Swept, washed drive, vac'ed ramp, washed entry ladder. VERY knowledgeable. Not my first encapsulation and sump pump situation but by far THE BEST. Quality materials, good work ethic, a pleasure!"

"If you're looking for a honest, competent and professional company,do not hesitate to call Water Busters LLC, you won't be disappointed. We had a basement system replaced by Garrett and his team. Our old system was installed by a company that is suppose to be fantastic and is frequently advertised on tv. New system works great!! CALL WATER BUSTERS LLC"

"Installed two heat pumps with duct work replacement. Polite, professional, on time, and quality work. Knowlegable sale rep who was able to put together a better package combining a varible speed air handler with suggested heat pump to achieve the desired syatem seer efficiency for less than competitors larger and more expensive units with the single and two stage handler. First week of 90+ and house never been so comfortable."

"58 foundations came to do waterproofing for my crawl space. The crew was prompt, very professional, and did a fantastic job. They accidently cut an electrical line that no one knew was there...and the service manager insisted on paying for repair...which occurred that afternoon. I was so impressed with their demeanor and their professionalism. They left my crawl space clean and neat. I was very glad I had hired them. I highly recommend this company."