
Serving San Diego, CA and surrounding areas
Approved
In business since 1998
Free estimates
Warranties offered
"SWS tinted the windows on both of our current cars. The second one was done 3 years ago, and what impressed me the most was how Virgil handled a problem that came up 3 years later: 5 stars across the board for Superior Window Solutions (SWS)! They have competitive prices, install quality window films, and most importantly, they stand behind their work and take care of their customers after the sale. In my case…long after the sale. In 2013 we decided to tint the windows on my wife’s new Civic, we chose SWS. Virgil Ryan, the owner, had promptly returned my phone calls and had taken the time to answer all of my questions. Their pricing was competitive, scheduling was easy, and the installation was first-rate; a great experience. In 2015 SWS tinted the windows on my new Lexus and I had the same great experience. As I had with the Civic, I chose a darker tint for the 3 rear windows, and a lighter shade for the 2 in front. Almost three years had gone by when I recently noticed that an edge of the tint on the driver’s window of the Lexus had come loose. I called Virgil, and his response was simple and direct; “We’ll take care of it.” When I brought my car in, Virgil and his installer Jose determined that there was a flaw in the film itself. When they pulled some new film from their stock they noticed that the original tint had also darkened considerably, so the new film for the driver’s window was not going to match the existing film on the front passenger side. Virgil solved that problem quickly, saying “We’ll replace the tint on both front windows”. For a successful tint job, an installer needs to have a great deal of patience and attention to detail, and Jose took great care to ensure that everything was perfect in replacing the tinting on both windows. Too many companies today seem to have lost sight of the fact that if you don’t take care of your customers, your chance for a customer’s repeat business is minimal. However, if you do take care of them, they will come back. It’s that simple. Virgil’s proactive approach to SWS’s customer service, and his ability to see things from the customer's perspective has made me a customer for life, and I heartily recommend his company. PS: An insider tip. As someone who ran customer service programs for many years, my best advice for consumers seeking service, especially for something that is technically “out of warranty” is to first just simply ask nicely if anything can be done. Business owners and their employees are people too, and if you treat them the way you would like to be treated, you never know what kind of good things may happen. Conversely, if from the beginning you go in making threats and over-the-top demands, you seriously reduce your chances of getting any kind of satisfaction."





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