Get matched with top basement remodelers in Sand Lake, MI

"Mark and the team from New Image Remodeling were excellent. They provided fair, competitive pricing and did absolutely A+ work. We are so happy with our new basement and get nothing but compliments from friends and family on how great it looks. From the start, Mark and team were extremely easy to work with. They were clear and transparent with their communication and always professional & courteous. They did a great job of working within our budget and were very flexible and accommodating even when we requested changes in the scope of work. When minor issues did pop-up (as they always do), Mark & team were on top of them right away, even coming out on the weekend if necessary. I would recommend New Image Remodeling to anyone looking to finish or remodel a portion of their home and they'll be the first call I make for any future projects."

"Reasonably priced and quality work. We had to have a supporting wall removed to enlarge a children's classroom at our church. This project had to be done so we would be able to use the classroom the following Sunday. J&M came in and removed the wall, installed a support beam, and finished the project so the two rooms looked like they had always been a single room. They cleaned up afterwards and we were able to use the room the next Sunday. Thank you for all that was done. Ed Building and Maintenance Coordinator."

"When we signed the Matrix contract in June 28,2018 for basement work we were told it would be done the end of October or the first of November 2018. We told them that was good because we go to Arizona the end of December 2018. When we left all that was done was rough: framing, plumbing, electrical and ceiling. In May 2019 Matrix started work again and finally June 17, 2019 the final inspection was done. If Matrix overbooked jobs, Matrix should let the customer the customer know and not leave them hanging. Being overbooked was probably why the drywall job and the soffit run to cover the ceiling beam was less than professional. We give the following grades: grade A to the project manager, the other work teams. grade C to Matrix as a company. Thank you, Jack and Bonnie Childs"

"It went great. Stephen was very reasonable, had our job done in a day, and it looks great. Although our job wasn't extensive, I wanted it done in a timely manner and done right. He also inspected the roof while he was up. I won't hesitate to seek him out for our next project."

"Fantastic! Work was done quickly and efficiently and the employees were very kind and helpful!"

"I told Bob I was in no hurry and he could do it when he had some down time because I realized it was a small job and with the $75 deal I bought I knew he wasn't going to make much money. We spoke in the morning about this. He ended up calling me about 4:00 that afternoon and ask if he could do the job now. I said sure and he was there in a 1/2 hour. Quickly got to work and job was done in about 1 1/2 hours which I thought was fast because none of the doors had deadbolts before and he had to drill out each door. He also gave me some advice on projects I wanted to do in the future. Overall I was impressed and will call him for future projects I can't do myself.
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"The replacement of the junction box went just fine - just with some plaster cracking around the box, but that is to be expected in our 100+year old home.  It was nothing the painters we hired couldn't fix when they came through later to paint.  However, the job on the chandelier didn't go exactly as they had planned.  While they were able to secure it properly back to the existing junction box, one of the 12 ornamental glass shades fell to its demise on to the tiled floor.  This was a problem.
I called the manager at Vander Hyde to inquire as to how they deal with cases where the electricians damage the chandeliers they are supposed to be fixing.  I was told that they don't normally damage chandeliers and I would have to wait until he had been able to discuss the situation with the electricians.  And that was my last contact with the manager.  As for the electricians, they told me that it fell after they had stepped outside to get something from their vehicle and therefore they couldn't be blamed for damaging the chandelier.  They then went on to assure me that they could get a replacement shade so not to worry and asked how many I wanted.  I was so happy that we wouldn't have to replace the entire chandelier I told them not to worry about the price of the replacement parts - as long as they got me the parts, all would be well, I would pay for them.
They told me to give them a couple days to get a hold of the replacement parts. ... Well, that has been several months ago.  And still no word from them.  I called several times to Vander Hyde but had no luck.
Hopefully, if they work around expensive chandeliers in your own home - nothing will be accidentally knocked to the floor, because if it does you might end up having to replace the whole thing at your own expense.
This is a pitty.  Because the rest of the work they did was top notch - well, except for the electrical junction box installation which they did a fine job installing.  But, in the process they turned off a water valve within the hidden ceiling in the basement and forgot to turn it back on.  So a day later, I found that our dishes in the dishwasher had food baked on to them because there was no water to clean them.  To fix this they had me pull a bunch of ceiling panels in the basement until I found the valve they had left turned off.  Luckily, nothing was broking in the process - unlike the chandelier.
With all this said - I still really liked the senior electrician who came out.  If it weren't for the lack of follow up on his part and on the manager's regarding the broken chandelier I would use their service again.
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We are a remodeling company specializing in the residential market. Weatherhead and Sons has 12 employees and does use some sub-contractors. 2015 will be our 25th year in business.

"I love the work that was provided. Reliable, efficient, affordable services!!!!"

"I would not use this service again. It started off great, Amanda was responsive and she really is talented. I appreciated her ideas and she steered is in a great direction out of the gate without materials and design choices. While I appreciated Amanda's ideas and loved her recommendations, once the remodel started moving forward her responsiveness was NOT at all in line with the time needed to make decisions (7-10 days to answer an email in multiple cases). I ended up having to make choices on my own in tight timelines without her input on how it would fit with the design we were working on. The reason I chose this service was to get help making smart decisions about our home remodel to minimize the time, energy and stress involved in the process. I would say this service was NOT at all appropriate for those needs. Waiting 7-10 days for help with remodel decisions simply does not cut it. I did most of the footwork and choosing on my own due to the lag in response time. While I liked Amanda and feel she was very talented, I get the feeling this company has one designer that is way overloaded with projects and she simply is not keeping up.
If you decide to go ahead with this service despite this information, make sure you schedule weekly calls and come with a list of questions well in advance of when you need answers. 
In addition, exercise caution when purchasing any materials through their discounted relationships. I ordered 2 rugs that were not available for shipment for more than 60 days after my order. Later, I decided that the rugs were not as big a priority as some other unexpected expenses that came up during the project. The rugs had still had not shipped and I had not been charged. Now I do not intend to place blame with HMD for my change of decision and given the amount of paperwork I had to sign when purchasing the rugs, I thought there would be a chance I'd be stuck with the purchase. All of that is none of their fault. The frustrating part of the situation is that it has been several weeks since I asked whether I could cancel the order all the time getting closer to the rug ship date. I got one vague email a week ago saying maybe the order could be cancelled with a restock fee. Restock fee? That doesn't make sense to me. It never left the stock, it hasn't shipped, and I haven't even been charged. Worse, I still don't known whether the order can be cancelled or not. So that process has been confusing and HMD has not been very responsive to my need for an answer. I would advise NOT to purchase anything through them unless you are absolutely sure it is perfect and it is in stock and can ship immediately. Don't plan on being able to change your mind or make returns without a hassle.
In the end I got two one hour calls and a total of about ~15 emails (short answers easily composed in 5-10 min) for $600. NOT a deal in my book. In fairness to Amanda, we also have a great looking house that I will not pretend is not due to some great advice from her at the beginning of the project. I think this company has potential if it can manage response time better especially for big projects, but I cannot recommend at current service level.

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