Get matched with top foundation, basement or crawlspace waterproofing / encapsulation pros in Scranton, PA

"The price I paid was phenomenal when you weigh the peace of mind I got! Every time it rained all I could think about was whether or not my basement was flooding if I wasn’t home! Ever since Phil and the basement experts were there I have had no further issues! Highly recommend them!!!"

"I am amending my review after subsequent contact with Basement Systems. Ultimately I am satisfied with the work they finally did, Kathy from the office is very sweet and the work done by Dale was ultimately done although there was much confusion since I was never called or emailed to let me know that the work was complete (it is a weekend property and we were not present- which makes it challenging to schedule with providers). I do wish they did a better job with communication since this was the main issue (not hearing from them when they were not able to come for an appt or not hearing that they were coming to do the job!) I will say that despite my frustration, I do think the work was done well, Dale assessed another concern or ours unrelated to this job, and will be coming back to further assess and provide an estimate if need be, and Dale even closed a garage door that was left open by another service provider which was much appreciated. So I certainly would do business with them again and am pleased with the final outcome. But for the sake of completion, below is my original review.  

Prior review:
Was initially very pleased with prompt initial response and visit from Dale for free estimate. He came on 9/16 as scheduled, was very likable, friendly and informative and spent much of time surveying house and property and providing recommendations as to how to best address leak in basement and buried drainage pipes on the property of our newly purchased home. Was told he would email estimate within week. Dale made such a good impression that I was surprised that I did not receive the estimate within a week. I called 2 weeks later to remind them to provide estimate which should have been my first clue that things would not proceed smoothly.
Had difficulty getting work scheduled which was to be approx 4 hours of labor for 2 men. Not totally their fault as we are weekenders and could only be there for thurs/friday/saturday dates, so I can appreciate that scheduling might be difficult, but still frustrated that work was scheduled for a friday 2 months later. Was called a few hours before appt and told that someone was sick and they could not do job. Was not called back when I asked to reschedule. When I finally reached Kathy who works in the office was told that Dale would come personally the following Monday and do the work himself. Needless to say he never did and I never heard from anyone from the company since then. Wasted nearly 3 months of our time and left at square one. Thanks for nothing. Extremely disappointed with lack of professionalism and surprised that this company has such high ratings."

"Basement waterproofed correctly efficiently and quickly outstanding customer service Josh did great communicating throughout the entire process and left no question unanswered"

"The employees that arrived to do the work were good workers. They were either unaware of the contracted work or mislead. They were not going to install the J Channel per the service agreement, and they had planned to backfill the ditch with the earth they had removed. The contract called for the ditch to be filled to surface with gravel. The installers called the office and explained that a J Channel was agreed on and someone from the office delivered it to satisfy my request. They were going to install the J Channel in segments vs one solid piece across the length of the ditch. I told them the segment seems would allow the water to get thru the J Channel and weep thru our foundation once more. They did the work as I requested but had I not been there or had I been a customer that did not know any better, this job would not have been done correctly or as agreed upon in the contract."

"Some of the big companies charge an exorbitant amount to waterproof your basement. Bracken was very fair and reasonable with their price, as one company wanted 4x more for the same work. Dan was very professional and communicated well throughout the project. Bracken completed the job in the quoted time frame and the work was nicely done. Our basement is now completely waterproof with an interior French drain along the perimeter, carbon fiber straps to reinforce the wall that is bowing, and the downspouts to our gutters rerouted to a dry well. We are very happy with the value, professionalism, and quality of work that Bracken provided. Our family highly and enthusiastically recommends Bracken Waterproofing!"

"Lukas, Jason and Dalton did an amazing job on our foundation repair and waterproofing! Such nice, reliable guys to work with!"

At Highlander Waterproofing & Foundation Repair, we are the area's trusted experts specializing in basement and crawlspace waterproofing and encapsulation, along with foundation repair services for bowing and buckling walls, floor and wall cracks, and full foundation rebuilds to name a few. When you contact Highlander for a free inspection, you are choosing a BBB A+ Accredited, two-time Torch Award for Ethics Winner, with our most recent years 2021, 2022!

"Seamless experience from start to finish. Todd was super knowledgeable and through on the consult/ sales end. The install team made quick work of the project. Their work was top notch and my basement is now completely dry. I would recommend their services to anyone with basement or foundation issues."

"I have had a problem for 30 years with dampness along one wall of my basement after it rains. I called Crawlspace Services NEPA and got a prompt callback. After inspection of the basement and an explanation of a suggested repair I received a very thorough proposal and estimate at a competitive if not better price than other contractors. On the appointed day Jimmy, Dave, and their helper arrived right on time, again explained everything they were going to do, and completed the job that day. They were very friendly and did a pretty good job cleaning up the basement before they left. One word of caution: If you have a finished or semi-finished basement with drywall, Crawlspace Services NEPA will replace the sheet rock they remove but will not tape, spackle, or paint. This is left for the homeowner or another contractor. This is not unique to Crawlspace Services NEPA. All of the contractors I contacted who do basement waterproofing said they do not do drywall. Bottom line: Since the work was done there have been two torrential rain storms along with snow melt and for the first time in 30 years the basement is dry. So far,so good. By the way the guys guarantee their work 100%. If you are looking for basement waterproofing or crawlspace repair I would heartily recommend Jimmy, Dave, and the crew of Crawlspace Services NEPA."

"Waterproofing One s work was very well done in a timely manner."