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"My family had a first-rate experience with this company and its local staff. I say "experience" because the value-derived has so much to do with clear, prompt communication; friendly, knowledgable customer care; fast, flexible service accommodations around schedule and household values; respect for property and cleanliness during installation; insightful consultation to match personal style-preferences. Underlying the job (pun?) is the high satisfaction we have with our new wall-to-wall carpet product, itself: the color, texture, durability, comfort, etc. Punchline of my review: kudos, thank you, and keep it up! I recommend this company to anyone/everyone in the MainLine area."

"Let me start by saying I never write reviews. It took a long time to decide which flooring company to hire to refinish the floors. We finally decided on Floor Coverings International Chester County. Ed came out to our house to give us an estimate. When he was there he saw our 3 small dogs and also mentioned that we needed to put our dogs someplace when the floors were being refinished. They came and finished the floor which was the entire downstairs of the house. It cost $7000. All I cared about was that they would do a good job and if there was a problem they would resolve the issue. One of the dogs had an accident in the house which caused a dark stain (anyone that has dogs knows this could happen). When I called them there response was that is was urine and there was nothing they could do. We have had floors refinished before and have NEVER had any issues. Ed never mentioned that there could be an issue because of the dogs. We have attempted to contact them many times by phone and email with no response and we even tried to contact the owner. Just on a further note there are other issues such as small spots in the kitchen. Whatever product they used had no protective coating. If anything gets on the flooring it stains it. Bottom line is Flooring International does not stand by their work. When you call them they do not call back. They only thing they care about is selling the product. Please do not use them."

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