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"I am amending my review after subsequent contact with Basement Systems. Ultimately I am satisfied with the work they finally did, Kathy from the office is very sweet and the work done by Dale was ultimately done although there was much confusion since I was never called or emailed to let me know that the work was complete (it is a weekend property and we were not present- which makes it challenging to schedule with providers). I do wish they did a better job with communication since this was the main issue (not hearing from them when they were not able to come for an appt or not hearing that they were coming to do the job!) I will say that despite my frustration, I do think the work was done well, Dale assessed another concern or ours unrelated to this job, and will be coming back to further assess and provide an estimate if need be, and Dale even closed a garage door that was left open by another service provider which was much appreciated. So I certainly would do business with them again and am pleased with the final outcome. But for the sake of completion, below is my original review.  

Prior review:
Was initially very pleased with prompt initial response and visit from Dale for free estimate. He came on 9/16 as scheduled, was very likable, friendly and informative and spent much of time surveying house and property and providing recommendations as to how to best address leak in basement and buried drainage pipes on the property of our newly purchased home. Was told he would email estimate within week. Dale made such a good impression that I was surprised that I did not receive the estimate within a week. I called 2 weeks later to remind them to provide estimate which should have been my first clue that things would not proceed smoothly.
Had difficulty getting work scheduled which was to be approx 4 hours of labor for 2 men. Not totally their fault as we are weekenders and could only be there for thurs/friday/saturday dates, so I can appreciate that scheduling might be difficult, but still frustrated that work was scheduled for a friday 2 months later. Was called a few hours before appt and told that someone was sick and they could not do job. Was not called back when I asked to reschedule. When I finally reached Kathy who works in the office was told that Dale would come personally the following Monday and do the work himself. Needless to say he never did and I never heard from anyone from the company since then. Wasted nearly 3 months of our time and left at square one. Thanks for nothing. Extremely disappointed with lack of professionalism and surprised that this company has such high ratings."

"I don’t usually write reviews but I have been so impressed with Basement Waterproofing Specialists. I recently hired them to do a repair to my foundation and waterproof the basement. Everyone from the Office Staff to the Inspector and the work crew were professional, courteous and focused on customer satisfaction. They explained clearly what they would do and the work was of high quality, competitive and all done in a day. They put up dust sheets before starting and left the place clean and tidy. They talk a lot about treating customers like family and that’s exactly the company culture I saw. Thank you!"

"Lukas, Dean, Peter and Leon were an excellent crew. They were friendly, professional and competent and did a great job on a major foundation repair. I still can't believe they actually lifted my house!"

"Seamless experience from start to finish. Todd was super knowledgeable and through on the consult/ sales end. The install team made quick work of the project. Their work was top notch and my basement is now completely dry. I would recommend their services to anyone with basement or foundation issues."

The Basement Transformer is proud to provide innovative basement waterproofing, basement finishing, crawl space, and foundation repair services to improve the comfort and safety of your home. We are a locally owned and operated company that values honesty and integrity and treats your home as if it were our own. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships and guarantee your satisfaction!

"I've been a bit remiss in submitting this review, but now that I am looking forward to having Burke Construction perform their 5th project for me, I figured I should write my review on their 4th project.
Burke built a small deck off of my dining room. The ground tends to be a bit pesky around this 175 year old farm house; you just never know what you will find when you start to dig. We knew that of the front 2 footings for this deck, one would be very close to an old underground cistern, however we never expected what we found when the back hoe started digging the 2nd footing. About 3 feet down, the back hoe hit a slab of concrete. It turned out to be a covering on an old abandoned 25 foot deep hand dug, rock lined well with about 5 feet of water at the bottom. After 4 truckloads of stone, Burke filled both the old cistern and the well and the footings were set.
The crew did a great job of building the deck, cleaning up, and repairing the soil and driveway where all the rock had to be dumped. As usual, we were very pleased with Burke Construction. The problem with the footing did add more on to the project, but we thought the added cost for all the effort was very reasonable.
Next job will hopefully start in a few weeks when Burke Construction will add a 12 x 14 addition on to one of our outbuildings.

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"Great job and suggestions for materials/reliable honest experienced personable/rebuilt injured house/roof to be stronger than original build/did beautiful tile work on shower"

"Had evidence of water seeping thru repaired settlement cracks but one call to company had crew out to do additional work. Time will tell if the additional repairs stop my foundation leaks. Workers were courteous and cleaned up after the job was completed."

"Crew came on 3/4/13 to re do the drainage system installed 2 years ago and they mixed the cement outside on a brand new stone patio leaving huge white stains behind that will never come off
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"Gino was very responsive to our questions and was always professional in his interactions with us. The crew completed the job as stated and were on time. They repaired our entire roof and a very old chimney. Also, did a few extra things without charging us. We would hire Gino and his team again.

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