Get matched with top central a/c installers in Showell, MD

"My heat pump which had been installed 2 years ago by FH Furr suddenly stopped working Sunday afternoon. With the heat warnings in effect, I knew I needed help, FAST! Blair arrived this morning abd diagnosed the issue and replaced the condensation pump. These new "smart" systems have more brains than some humans!! When the pump failed, it shut down the entire system. However, Blair had the old school know-how and work ethic to get my system back online and back to normal. I have seen a nice change in technicians in the last 2 years and am always pleased to have them come out and fix any issues I may have. Keep up the good work!!"

Experience The Horizon Difference.\n\nOn-Time Service. Up-Front Pricing. And The Job Done Right and Clean the First Time. GUARANTEED!\n\nHorizon Services is the region's largest and most well respected plumbing, heating and air conditioning company, with nearly 600 employees serving tens of thousands of homeowners throughout Delaware, Southeastern Pennsylvania, Southern New Jersey, and Northeastern Maryland. After a quarter of a century in business, Horizons Services remains fully committed to setting the industry standard for customer service, installation, and focusing on things that are important to busy homeowners: respect for their time, their home and their property; up-front pricing, and an unconditional 100% money back guarantee.\n

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Jim and his assistant were very polite, prompt, & knowledgeable. While they were here, they agreed to do a faucet installation for an additional $100. There was a small issue with the faucet and they returned the next day to fix it."

"We had a leak in our basement caused by condensation around the air handler.  He came immediately.  He inspected the area and the HVAC pressure.  He recommended to clean out the overflow drain pvc outflow above the air handler in the basement.  We were in a hurry, leaving for a w/e trip so we just shut the AC off.  He charged $40 for the consultation.  I ended up changing the filter.  The filter was soaked, from the condensation.  Turns out the leak never returned. 

He was fair and prompt.  I appreciated his honest service."

"They tore out old furnace and installed new AC and gas furnace in a day very knowledgeable and great job couldn't ask for more very pleased with everything they did thank you."

"Terrific job. Scott made it easy. Professional, accommodating, beautifully done installation. Would ask him to do other home improvements.







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"Had our 1st complete HVAC system installed on March 18th/19th. I must say that we received outstanding professional service. The technicians arrived 5-10 minutes early each morning to prep for the tasks @ hand. During Day 1, it was a windy cold day with torrential rain. Even with the inclement weather they mad sure that our gas furnace was completed before leaving for the day, to ensure we had heat. Day 2 they completed the air handler install in about a 1/2 a day. Was amazing of the quickness and quality of work that was performed in just a short period of time. I can't praise enough of how polite and courteous that both technicians were and answered any questions I had. We will definitely have Wicomico Heat & Air perform future PM services. Satisfied customer that highly recommends Wicomico Heat & Air. 5 out of 5 stars"

"CHW was very responsive to our urgent need! We filed a claim the evening prior when we notices our A/C was blowing warm air into the rooms. Then by 8AM the next day, we had a call from the service technician saying he was on his way to address the issue! CHW worked with the technician to find out the compressor was the culprit and approved it's repair! Great customer service for a family in need during the hot south central Texas summer!"

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