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"Although we contracted and made an initial payment (1/3) on February 27, by mutual agreement the work began on 13 April 2015 to allow the work-site to dry out from the winter weather.  The contractor made incredible progress in the first two weeks demolishing the old deck & garage porch, pouring footers, raising the frame & putting on the roof.  The first crew was very hard working, here early in the morning, & leaving late in the afternoon (after cleaning up the area each day).  When rain was in the forecast, the crew would ask if they could make up the day on Saturday, which they did.  Everything we saw in the first 2 weeks was consistent with our previous great experience with Fox Creek 2 years earlier when they replaced all our siding, windows & doors. The only problem at that point was that a plain black roof (25 yr) was put on instead of the architectural roof (lifetime warranty) we asked for.  The contractor acknowledged the error and offered to replace the roof at no additional cost.  We had originally only contracted for 2 skylights so we asked if he'd install 2 more at no cost versus replacing the roof and he agreed.  We were told that everything was on schedule to complete the rest of the job in 2 weeks.  We made the second (of 3) payment on April 29 which was when the excavation work below the porch/deck was supposed to begin.  No one showed up to start this work for several days and when they did (it was a different crew from the first), they typically showed up around mid-morning and were gone by mid-afternoon.  We had beautiful weather during this period in which very little work got done.  The contractor claimed they were having trouble getting the supplier to deliver sand and crushed rock.  Since we're located in St. Mary's County which is a bit of a distance from the contractor's home base in Crownsville near Annapolis, they decided to use "local" suppliers & subcontractors (electricians) rather than those they normally use.  We found out later that the sand & gravel supplier was located in Brandywine about 40 miles from here (there are plenty of suppliers right here in the county).  When the sand & gravel finally showed up at 10:00 am one morning about the same time the crew arrived, the crew directed them to the spot they wanted it dumped and then everyone left shortly after that without doing anything.  We knew by then that the job wasn't going to be completed anywhere near the 3 & 1/2 week total time advertised.  The predictable springtime heavy rains started and we were delayed even more.  The week of May 11 was the first week we could see some progress each day.  The end product was beautiful.  A paver retaining wall was put in all around the perimeter below the deck/porch and in between the concrete slab under the porch and the pavered patio area below the deck.  

We couldn't understand why the remaining work on the porch above couldn't go on while the below work was going on.  Wiring had to be put in, and also all the finish work (soffets, gutters, trim work, ceiling made of soffet rolls - looks very nice).  Most of the holdup turned out to be waiting for the "local" electrician to show up.  The electrician (Goudie) wasn't really all that local but was from Waldorf 35 miles up the road.  Our contractor had to threaten, cajole and/or beg Goudie to show up and install wiring so that the finishing work could be done on the porch.  We begged our contractor to get another licensed electrician (there are plenty of good ones right here in the county that we've done business with).  Anyway, once the electrician showed up we had to get them back several more times because they'd forget to do something we'd asked for or they didn't have a part and we'd end up in the same waiting game.  They did end up getting shamed into sending an electrician on Sunday of Memorial Day weekend to put in 2 ceiling outlets they''d forgotten to put in, but we still didn't have any fans or lights to enjoy that weekend, by which time our contractor assured we'd be enjoying the porch.  You don't EVER want to do business with Goudie Electrical.  

To make a long story short, after a lot of nagging to get a lot of loose ends tied up, the work was finally finished and inspected the Thursday (the day) before this past 4th of July weekend.  The porch & deck are absolutely beautiful (we'll attach pictures if we can figure out how to do it - they will speak for themselves).  We got some extras that we asked for like 7" wide Azek boards along the tops of the vinyl railings inside the porch to serve as a counter top for setting drinks or small plates of food or snacks, which we've had a lot of nice compliments about.  They're the perfect height for pulling a barstool up to.  One of the things we didn't get that we expected was a decent landing area at the bottom of our deck stairs.  The crew threw grass seed and straw there.  When we asked about getting some sort of solid landing, they shoveled out the area and threw some leftover crushed rock on it and tamped it down.  When we asked if they were going to finish it (we told them they could use some of the many wall pavers that were left over) they said the wall pavers would require digging too deep. We offered to pick up (and did) some square flat stepping stones from Lowe's which we left for them.  One of the younger fellas who was there one day to meet with the inspector and had no tools just laid the stones down, stomped them down with his feet and let it go at that.  The area was not level and a downpour that evening directed a steady flow of water from the stones across our concrete slab.  We didn't bother asking again, just tore it up last weekend, leveled and tamped it down properly and reinstalled the stepping stones ourselves.

Our sense through this whole experience was that there was nobody in charge.  Besides the first crew that started the project and came later on one day to install all the soffets and gutters, it appeared to be young fellas without any on-site direction or supervision.  They did a lot of good work but there was a lot of unfinished work that we had to call our contractor up to get fixed.  If we lived closer to Annapolis or the DC metro area, this would probably have been a much better experience.  They do good work at a fair price and the owners are very honest people and have the best of intentions.  But they appear to be ill-equipped to do business in St. Mary's, southern Charles or Calvert counties or other more distant locations.  I did mention to the owner that if he wanted to do more business here he needed to do more to establish relationships with truly local suppliers and subcontractors.  Communications also need to be improved all around - with the crews, between the partners, with suppliers, subs and us, the customers.  We had the sense that the crews didn't really enjoy coming here and that we were kind of at the bottom of Fox Creek's list of priorities due to our distance from their home base.  As much as we love the final product and will enjoy it and show it off for a lifetime, we couldn't go through the aggravation again.  We would encourage folks from the Annapolis and metro DC areas who are considering a project like this (or folks who aren't in any kind of a hurry to get a project like this completed in a reasonable amount of time) to give Fox Creek serious consideration.  

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"Hired presidential exteriors to do trim and gutters replacement. The workers were prompt and punctual and my team lead by Vic and Al were superb. highly recommend this company"

"They did an amazing job on house exterior: rotten wooden trim was replaced and all wood wrapped with aluminum foil. Very good communication, timely updates, even extremely cold weather did not stop the crew from working. Itemized contract and reasonable pricing. I would highly recommend this company!"

"Home Genius Exteriors contracted to replace the roof. Emmanuel showed up as the Project Manager with a solid crew. They performed the roof replacement exactly as discussed in the contract. Highly professional, respectful and efficient. Thank you HGE!"

"I cannot say enough good things about Power Home Remodeling. We have used Power Home for years. We had them replace doors and windows at our old house. In our current house, we had Power Home replace the windows on our upper floor and basement, as well as a basement door, sliding door, and attic insulation in 2020. Power Home just finished replacing our first floor windows and front door. Their work has always been impeccable and the experience has always been top notch. Every experience we have had with Power Home has been professional and pleasant. Whether it is sales, support, or the install teams, each rep’s focus has been on ensuring that we are happy and satisfied with the work being done. Additionally, the company offers an outstanding warranty on their work. I recommend Power Home to everyone I know who is in the market for doors, windows, siding, roofing, or attic insulation. Their products are exceptional, especially the doors and windows. The difference in temperature and noise is amazing. Additionally, Power Home takes care of its employees, which is very important to us. They also are very involved in the community. It is a refreshing change to see a company that focuses on taking care of their employees and customer satisfaction instead of just focusing on making money. Sales: Every rep that has visited us has been enjoyable to work with. They are honest and up front about their products, processes, and what to expect. Materials: Power Home’s windows and doors are amazing. From temperature to sound, the difference is huge compared to our old windows and doors. Professionalism: Every Power Home employee we have interacted with has been professional and pleasant. They have all been very focused on ensuring we have any questions answered and that we have an excellent experience. This holds true from sales to installs to support. Give Power Home Remodeling a chance. They will earn your business and you won’t regret it."

"Professional and affordable, did a great job on our pergola install!"

"They did great work painting our extensive exterior wood trim, repairing a section of our fascia, and installing an outdoor light. The technicians and the JW main office were both a pleasure to work with. The great thing about these guys is that if they discover a problem, they can almost always fix it themselves, since they have all the relevant skills. We have hired them often in the past and will not hesitate to do so again."

"Overall, I had an outstanding experience with everyone from John Krause Construction. Their customer service was most impressive. They asked about and worked around my schedule, were all prompt, courteous and friendly, and showed a true desire to complete the work to my satisfaction. Their explanations of the work to be done and the time it would take were clear and accurate. They started the work in less than a week after I signed the contract, and completed it in a week. This was well beyond my expectations since a lot needed to be done, including drywall repair and painting some hard to reach areas, shingle repair, gutter cleaning, and concrete step repair. Their cost estimate was competitive and fair. There were a couple hiccups along the way, including matching the interior paint color and trouble with installing a door handle, but everything worked out ok. I would certainly hire them again for any general home repairs/improvements."

"Excellent. A little pricey but worth it for the product quality, expert installation and lifetime warranty. Initial meeting/estimate was professional and informative. Plenty of follow up so I knew work was in progress. When product arrived, installation was scheduled in a timely manner and was completed quickly and professionally. I've used this company for replacement windows and replacement kitchen-garden window. The lifetime warranty is wonderful. They have responded quickly and made necessary repairs/replacement at no charge!! I would strongly recommend Home Fix for quality and service."

"The project was to power wash cedar fence surrounding the property and to power wash the exterior vinyl siding of the house. After power washing, the cedar fence surrounding the property was sealed with Thompson's clear wood seal and white paint was applied to the wood trim on the exterior of the house. Two wood repairs and replacement were made to a door trim and the railing of the front porch steps. The owners Jose Fuentes and Edward Sanchez were absolutely fantastic. Their staff was equally great and I highly recommend this firm."