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"I wish I could give this company a wonderful review. But, that's not going to be the case. Our System Pavers salesman, Mr. Mike Ammenwerth, took care of drawing up the plans. He was nice enough....however....communicating with him afterward was, in fact, a challenge in itself. We signed the contract for our Paver project, which included Pergola Patio Cover, which turned out to be a separate project in itself. We were assigned a couple of "project managers".....first it was Beau Johnston, the Repair Technician, who had to be pulled off the job....then it was Mr. Zakk Schot who ended up being our primary point-of-contact for the majority of the project. We also had interaction for the company Contraction Manager, Mr. Frank Gori. All in all.....communication was spotty at best throughout this experience (with the exception of dealing with Zakk). The Pergola patio cover became an issue as time went on. We advised Mike Ammenwerth that we wanted additional shade than we were receiving from our existing wooden patio cover. Mike told us "no problem" and recommended the Pergola. Well, the Pergola, once it was installed, sat higher (taller) with a less angle and, frankly, provided less shade (or really no shade) when we compared it to our old patio cover. It's attractive looking without question......however, now we have to install roll down shades to the sides and front of our beautiful patio cover. Not what we expected at all. Our patio cover faces to the South. So.....be very much aware of which side of the house YOU intend on the installation of the very same product. Had I done more research on companies that perform this very same type of service, I would have saved myself a heck of a lot of money. System Pavers profit markup is outrageous (I found out after-the-fact). The company itself only hires subcontractors for their work. The paver subcontractor (Mr. Rozival Sousa of Paver Performance, Lic #1060961) asked me what I paid for our paving contract.....he gave me a "look", then told me that he could of done it for half the price with the very same material and guarantees. Lesson learned. This company depends on the ignorance of the client. The subcontractor, and his team, did a reasonably nice job with our paving project. However, they were very sloppy with the concrete residue left behind on all edges of the paver boundaries. They also left lots of rock and sand that we had to clean up. We filled 3 large trash cans and still had more to go. Some sprinkler pipes were broken as well.....however....those were repaired. For the price I (we) paid for this construction project, I certainly expected more attention to detail when it was all said and done. Would recommend this company to someone else? Probably not. Do your research! More importantly, take several bids from various companies. You will eventually discover that System Pavers is way over priced."