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"Great plumbing expert that came out the next day and got the project up and running."

"I had an old water heater (was in the house when I moved in about 20 years ago) and it started to leak. After shutting off the water to the water heater, I did a little Angie's List research to find a company to do the replacement. I called a couple and decided to use Randy Lane, based on cost and my interaction with them, which I felt was cordial and helpful, and made an appointment.
The service person arrived on time on the day of the appointment and went to work. He disconnected the old heater and hauled it out. The new heater was brought in and he did the needed plumbing work to connect the water and also made the natural gas connections. He fired up the unit and briefed me on the new unit - how to turn-off the water and gas, if needed, temperature, etc.
The area was left in the same condition as when he arrived.
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"Even though I have read some negative comments about their plumbing's prices, I wanted to give them a chance as I had a fairly good experience on the HVAC side. Unfortunately, I am afraid the comments were right! I called them for a leak in my basement related to a water drain from the second floor bathrooms. Before starting, Matt explain to me he had to go through a "pluming diagnostics" of the entire house and systems that is a flat fee of $497 (based on the age of the house) for: Unlimited Time to find the problem, One level 1 to 2 repair included with diagnostic, performance check, whole home water quality analysis, including chlorine, water hardness, and total dissolved solids, confirmation that system is safe, reliable, and energy efficient, Applies to equipment 6-20+ years old, main drain, water pressure/water temperature over 1500 sqft, tankless water heater. Basically a fee to "find the leak" and anything else that could be wrong in my house in order to give me suggestions for additional repairs that go on top of the "diagnostic fee", unless it is a level 1 or 2 repair that you probably never have anyway...! I my case Matt's listed 3 options: - $4.193 (repair copper drain, new washing machine hoses, install pressure valve and new 50 Gal water heater) - $1.467 (repair copper drain, new washing machine hoses, install pressure valve). Meaning $2.726 for the water heater alone. Or $631 (repair copper drain, new washing machine hoses). Meaning $836 for the pressure valve alone! I told him I could do the machine hoses myself and asked him how much it would be just to fix the leak => $364. That means the charge to change 2 $10 hoses is $267!! By the way, they don't deduct the $79 service call if you are not part of the Membership Program, charge an additional $14 for "Transfer Fuel Surcharge" and didn't discount the $50 coupon. Bottom line my invoice was $497 + $79 + $14 + $364 = $954. Fortunately, I talked to Kristy from Customer Service the following day and got the $50 coupon applied and got an additional $50 off after my open and direct discussion with her. Thank you Kristy. Still, I believe the all process was a bit complicated for a leak and would have to try a different plumber next time. Further more, what's going on with the "Plumbing Diagnostic" fee if they have to come again later on during the year for another issue? I surely wouldn't need another "check" of my entire house..."

"We called this company Sunday night when returning from out of town and they were out by 11am Monday morning. They replaced the defrost heater and everything is working now."

"Mark is the best in the business, he replaced the water heater quickly, and was able to fix some other plumbing issues no problem. I will definitely call him again."

"I am very pleased. Easy to work with. Fair pricing. I will hire again if I need a plumber."

"I own an HVAC service company and have worked along side Clear Creek Plumbing many times. They do great work and make sure their customers are informed and satisfied with the project. If you need any plumbing work these are your guys!"

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They showed up exactly on time.  They had a challenging task of replacing a faucet assembly that was rusted in place, with a faucet that I had purchased.  They were in an out in less than .5 hours.  They were extremely professional and considerate as I was working on the floor directly below them.  A piece that was installed cam loose a few days later, and they were there in a few hours to make sure it was repaired.  It has been three months and all is great.  It was a tough job - as they had to bust out the old faucet, but they stuck to their original Angie's List advertised price.

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"Ted, the owner, provided us with a prompt, thorough, and reasonable estimate. This was a year long project, due to extensive remodeling. We did have some scheduling issues along the way, and had to really press him in order to meet a few deadlines. We felt at times we were back burnered for other jobs. This did cause us some angst along the way. We understand that in this economic climate contractors need to take in all the work they can. However, we expect open communication about any delays or changes, and that didn't always happen. In the end, everything was well resolved. And, Ted was willing to be flexible with us when we needed to make changes to the job. He was honest and fair, and very knowledgeable. We found him to be a good and decent man. He cared about the work that was done, and wanted us to be happy with it. The inspector was very familiar with and complimentary of TC Electric's work, which certainly impressed us. Jeremy, the primary electrician on our job, was very careful, neat and unobtrusive. He was polite and always pleasant to have around. His workmanship was excellent. This was a very complex job, involving old, buried wires in the ceilings, walls, attic, installing multiple electrical panels, and less than ideal working conditions (about which he never complained). We know an older house has very unique and often extremely difficult issues. Doing this job required special creative problem-solving ability, intelligence, high skill and aptitude. Jeremy definitely had all of that. We are very happy with the quality of work that was done. Overall, it was a very good experience. We would recommend Twin Cities Electric, and we will hire them again ourselves."

"This is the 2nd time I hired GCM for a home project. They were great. Any part of the project done by a GCM employee was done well and my home was respected (they left the space cleaner than they found it). Zach was the PM and he was very helpful and communicated with me often. Lissa ordered all of the supplies I selected and quickly answered any questions I had.



As with many home projects, the scope of the project changed after demo had occurred. In this case, the change was due to plumbing code changes and lack of understanding of the existing code, which in my opinion should have been noted at the time of the quote/contact signing (which was done after the code changes were implemented). Since that wasn't the case, the project was delayed and major decisions had to be made during the project, initial fixture purchases I had made had to be returned, and smaller (hard to find) fixtures had to be purchased instead. (If you need to find a 16" sink, let me know! That is the widest I could have due to plumbing code and the size of the room.)



This project included replacing all of the bathroom plumbing (including the most of the main stack), installing waterproof window trim (the window is in the tub/shower), installing a new tile tub/shower surround, new drywall, new door trim, new baseboards, new laminate flooring, painting, and fixture installs (tub, sink/vanity, toilet, cabinets, and accessories).



I highly recommend GCM; however, if your project includes any plumbing work, find out if they plan to use Sufka Plumbing & Water Conditioning Company as their subcontractor. Sufka was the plumbing subcontractor on this project and in addition to not fully understanding the plumbing code noted above, they left a mess every time they were in my home - inside and outside of the house. They were always "sorry" when I complained (which was after every time they were at my house), yet the behavior never changed. Zach from GCM was very responsive and cleaned up after them as best he could. GCM using Sufka as their subcontractor is why this project gets a "B" for the overall rating. All of the other ratings were giving strictly on the work GCM did.
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