Get matched with top basement drainage channels installers in South-willington, CT

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

"The owner(John) communicated well, contacted the Building Inspector for us, helped us fill out Permits. His crew were tops at what they did-courteous, neat and clean, became our second family. John and crew manager explained clearly every step of the process and why and how they would be carried out. No shortcuts taken. Excellent products used. Wonderful customer care qualities...each laborer and staff involved. Itâ s been 2 weeks + since the work was completed; weâ ve had downpours and not a drop in the basements. Andrea + Earnest Palmer"

"Excellent. I can’t say enough good things about this company. We are even planning other projects with them."

"We hired Budget Dry to review our basement problems and hired them to do the waterproofing project, install new basement windows, install the Santa Fe dehumidifier, and recently they installed our back-up battery system. We highly recommend them -always courteous, get the jobs done quickly and neatly, and always respond when we need their advice/want to purchase new filters. A great company!"

"He came over and did the rough-in for finishing my basement. Took the time to think about what was the most logical things need for me as a homeowner (access to pipes, shut off valves, hook up locations, etc..) very professional and showed quality work."

"Excellent, very professional crew, installed a new sump pump quickly . Very personable, clear explanation of all work"

"Chuck, Alex and Naki did a great job. Lots of attention to detail. Walked me me the whole process so I would feel comfortable"

"This is by far the best contractor/company that I've worked with! The workers are responsible and highly professional! The work that has been done in my house is of a very high standard and great value. When I was doing a basement remodeling, they helped me to discover the termite damage and treat those damage for me immediately to prevent further damage. Additionally, they are good with renovation and investment. After renovations, I was able to improve the value of my house by about $20k and sold it for a good price. I am very thankful to have them because they guided me along to maximize the value of my house with a little spending. I will definitely recommend Advanced Seamless Gutters Inc to you all, not only because of the quality work they produced but their honesty and loyalty."

"Richard (owner) came to assess the basement water leakage at my home. He was prompt and professional, and gave reasonable options to address the conditions. After the consultation, the work was completed at a later date by a team member who was very professional and did a great job. I recommend CTDB."

"A.J.  was great to work with.  His team graded my backyard and it looks fantastic! They were fast and reliable. <br /> I definitely recommend M&M Construction/ Drainage Pros.  They have also helped put me in touch with other colleagues for tree work and plumbing who are reliable and cost effective. <br />"