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"Prompt and good work"

"He did a good job "

"Great job"

"6 years after our original level 4 roof install we started to upgrade the paint scheme of the house. We started to remove the gutters so the fascia could be painted and behold we discovered that Brennan installed the drip edge on top of the felt instead of directly on the roofing plywood! Now we have to get a contractor out here to repair over 200 linear feet of drip edge and roofing before we can paint and rehang the gutters!!"

"Great! 6 month later and everything is still looking good, no issues whatsoever"

"Well, what can I say about Colony Builders? Well, this will be kind of long... but they get full marks from us. We were looking for an enclosed patio for our backyard that joins onto the house. Mainly due to the breaker box being outside and the royal pain of going outside in the pouring rain to flip the breakers every time the power goes off. We also wanted a nice place where we could make the area look nice with potted hanging plants and planter beds. We searched online at various sites including Amazon for what we wanted. The pricing of such a patio online was around the $5,000 range and the reviews were just awful due to the bad workmanship and lack of instructions, so it was there I decided to look up local building companies, and that's when Colony Builders popped onto my screen. We made an appointment online, and within a couple of days we were paid a visit by business owner Ali, who politely sat with us and from there we discussed our ideas of our vision of what we wanted. He worked with us and offered suggestions of his own for an enclosed patio. When we were done, he quoted the price, which was 4 times the amount of the shoddy kit patios we were researching earlier. Unfortunately it was out of our price range, so after he left, we thought about it for awhile before deciding we didn't need it enclosed. After contacting them again, Ali's nephew Mahdi came out to meet with us to discuss this different route. Mahdi is a born people-person and was wonderful to talk things through with. He was respectful and treated us like good friends instead of potential clients. He also understood perfectly of the changes we wanted and offered suggestions to help us save more money on the project. For instance, we have a concrete slab outside our back door. It is standard for townhomes in our area. We also wanted a tile floor on the patio which would be expensive. He offered the faux-tile stamping option, which was much cheaper. Basically stamping tile patterns into the freshly-laid concrete with different powdered colors to give the perfect illusion of tiles, which was perfect for us on a budget. From there we were certain we wanted to go ahead with the project. We decided on an open design patio on sturdy posts with a roof to match our existing roof tiles. All this on a new slab of concrete, much longer than the existing slab with a beautiful rustic mosaic tile-stamp pattern. They could even leave the existing slab in place. A deposit was asked upon agreement of a few thousand dollars up front. Our patio would cost $14,380 all up with no more to pay. Still more expensive than I would like but the craftmanship would be much better. They offer finance through Medallion which gave us the lowest interest rates, and we can even set up automatic payments online. We financed for 144 months to reduce the monthly payments but we have the option of paying more without penalties. Next step after our ideas were laid out was having the architect come over and draw up plans several days later. Madhi was also present for this. He literally was with us for every step of the way which was awesome. Plans were submitted to the HOA. Of course, they were rejected (I hate HOA's!). Apparently our HOA won't allow any structure to be built directly on to the house. So, ok. Mahdi came back over and we discussed further options for approval. The architect came out again... We planned it 3 feet from the wall instead, leaving a nice gap for the rain to fall through, but we'll figure something out later to stay dry. Also 4 posts instead of 2, as it was now free-standing. This time our second HOA rejection. We were getting frustrated at this point and were seriously thinking of scrapping the entire idea. The HOA's newest reason? The entire structure had to be at least 3 feet from the wall. Well, we thought it was! What they were talking about was the roof overhang, it would protrude closer than 3 feet to the wall. Once we redid the plans a 3rd time and kept the roof overhand 3 feet away from the wall, the project was finally approved. Within a few days the concrete guys came out to start the project, it was all happening now! They did a great job and had the slab laid within a day with the tile-stamp pattern already embossed into the concrete, it looked great! They also dug out the corners where the posts were to go, to 2 feet deep. They filled them with rebar and completely filled them with cement, these were for structural support to balance the posts. The second day, they power washed the new patio floor and weather-sealed it. Job done, and we were very happy with it. So were they, as they were often caught dancing away on our security cameras while they worked. They love their job also! A couple of days later, the framers arrived to start on the actual patio. Very quickly they put up our patio and roof tiles and did a great job. The posts themselves were fixed in place by hurricane straps, so it would withstand hurricane-force winds in a storm. The posts were sealed with James Hardy seal. Basically, the wood posts were encased in a super-strong material that protects it from the weather and rotting. It kind of resembles drywall, but much stronger. We were also told this in the planning stage, that we couldn't hang hooks or anything on it because it would crack the seal if we did. The builders would hang them for us using James Hardy nails and hardware. which they did with no worries. It turns out there was a slight miscommunication between us there. You can use normal screws in the wood after it has been sealed, it won't crack it, but can only use the James Hardy nails as they are stronger. They gave us some nails for future use if we want to add more hooks or a trellis. The builders did put a hole in our window screen, which we reported. Mahdi came out right away with a screen he had lying around the office to see if it would fit and replace the damaged one, which it didn't. A nice gesture. The next day the framers/builders finished the job and painted it to the colors of the house and it looked amazing! They also replaced our screen with a new one with no problems. Mahdi and Ali came out that day to see the final result and to make sure we were happy with it, which we were. Mahdi in particular was so helpful throughout this entire (ordeal) project, he was always there for questions and suggestions. He even showed us many ideas of designs for the patio and also the tile-stamp patterns. At no stage was there any doubt of where we all stood on the project, we were always on the same page at all times for every step of the way, and that was exactly what we needed, as this was our first real costly project, so many thanks to you Madhi, you made our life much easier! Your pleasant attitude, extreme patience and kind nature was so appreciated by us so much we can't express. Thank you to Ali too for making this project happen and for offering improvement suggestions along the way. To sum up, this was our first project and we are glad we chose Colony Builders, they work with you every step of the way and never once did they make us feel like they were pressuring us into "selling us something". I would highly recommend them for any project, they get top marks from us. By the way, they offer a 5 year warranty on the patio and base, then a 30 year manufacturers warranty on the roof. We can't argue with that, any hopefully will never need it. This patio is sturdy! Now, all we need is to find a good quality rain guard for the back door and breaker box... We will be using them again to build a small kitchen window box in the future, but that's another review for another day. Thanks again guys, you all did a great job! I have included some pictures of the finished patio, the progress with the concrete base, tile pattern and the color brand used."

"Great to deal with!"

"As follow up to my earlier rating on 21 March, a warning, do not pay the balance due unless the work is completed to your full satisfaction, no matter how small the issue. Additionally, based on the unacceptable delays and misinformation I have received with respect to their completing their installation, do not place a high value on their warranty. My windows were installed on Monday 20 March. On Tuesday 21 March I sent an e-mail to our salesman, Julio O’Ryan and wrote: "In case the installers have not been timely in advising the appropriate individuals, in their somewhat rushed installation, they cracked one of the windows. They informed us a replacement would be forthcoming in 7 to 10 days. My purpose in this e-mail is to make sure they have followed up on requesting the replacement. When I had not received a response by 30 March, I sent another e-mail to Julio, writing: "I must state I am surprised you did not respond to my message below. It has been ten (10) days since the windows were installed. I have not received the window, obviously, or I would not be sending another message." On 31 March I received the response below from Julio: "Per installation manager”R/O was placed on date of install and 7-10 was being very optimistic. Usually 2-3 weeks on sashes.” So installer did not set proper expectations. So it should take another week or 2." I responded on 31 March: "Thank you for your response. Had you responded to my initial e-mail in a timely basis, it would have made your explanation appear logical and the more skeptical side of my nature less prone to assume the explanation is more on the “spin” side than explanatory. Monday 2 April will be two weeks since the windows were installed. Monday 9 April will be three weeks. Am I correct to assume that by Monday 9 April someone will be coming to the house to replace the cracked window?" On 2 April Julio responded: "I'm just relayed the information given to me by the operation manager. Unfortunately I do not have any part in that process. I was just trying to get you an answer. You can call (713) 264-0074 and put a claim in regarding the installation as well if you like." I phoned the number Julio gave me on 2 April, spoke to Christie and she said she would have someone phone me. My wife’s phone number was on the order, I assume this is why my wife was called by Bryan and why I was not called. Bryan told my wife that my window would be on a delivery to be received by the local Window World facility on Friday the 13th and my window would be replaced some time the week ended 19 April. On 19 April I sent an e-mail to Julio stating: "This is a classic example of how to turn a satisfied customer who would have and did write a reasonably good review on Angie’s List into a frustrated and dissatisfied customer. I phoned the operations number you gave me below on I believe Monday the 9th last week. My wife got a call from a pleasant man the next day saying a delivery would be coming Friday the 13th and we would have a replacement window by today at the latest. No follow-up. This afternoon I am challenging the credit card charge until I receive the window. I will be writing to whomever I can find on your website and revising my review on Angie’s list to state the facts. It is a shame!" On 19 April, Bryan phoned my wife and told her the earliest date they have to replace the window is 1 May. Because the window is a “snap in and out” window, my said to him this is a five minute job, why will it take another 10 days. His response was we have a number of large jobs and this is the earliest we can get there. I have disputed the charge. I tried to do it online, however, the credit card company website cut me off half way in three times. I then phoned the credit card company and it will take 7 to 10 days for me to receive the paperwork and then I will have to complete the forms. My advice, if you do pay on completion of the work and are not satisfied or do not receive a timely and satisfactory response, dispute the payment immediately."