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"Great. On time as scheduled"

"They were excellent to work with. They listened to my needs and wants and delivered. They also kept me in the loop of the progress being made. When there was a backorder, they gave me another option that was equally as good as the first. I did have to call about a week later because the opener was being temperamental. No issues, they came right out and resolved the issue immediately."

"Honest and reliable from start to finish. The technician listened to my concerns, inspected the door carefully, and explained that it only needed roller replacements and a tune-up instead of a full replacement. That honesty really stood out, and I appreciated how quickly the job was done."

"The initial work was done in a day and it seemed to have gone smoothly, but then after a month the garage door seemed to not work properly. The garage door would hesitate when initially lifting up and the motor was not as quiet. I had them come out a couple of times to double check everything and they said everything was fine. After 6 months it just got worse and worse. I finally called another garage door company and they said that the motor was possibly defective. I called Altas again to have them determine if the motor was defective, but they never returned my calls or came our again. I had the second garage door company come out to look at it and they determined that the motor was not defective, but that it was installed incorrectly."

"Don’t Do It! This has been the Worst experience I’ve ever had! The Spld North side Assist Manager informed me tonight after I told her I was reporting them to the Consumers Act “she didn’t care, she ready had one on her desk she was working on.” That’s A Quote! The Store Manager was standing beside her behaving in the same manner. After I had spent 24 hour, 9 different people ( including Store dept managers, Warehouse, and Corporate) hours of hold time and automated nonsense. I had walked in the store with a email from corporate that could have worked the whole thing out. They however Were So Disrespectful and Rude I told them to come get it all. I had ordered a stove, fridge, dishwasher. -Fridge had No handles, a dent, and scratches. Handles are no where to be found. Even though I bought it in Spfld it was shipped from Lebanon. Which means Spfld will not stand behind their sale at all, and you have to deal with a totally different store, warehouse, delivery. Ordered it Friday, delivery Monday Morning, Tuesday night Still no news or answers. - STOVE I was sold (and the reason I bought from them) a double oven stove for 775.00. Now I argued with the sales rep and told him it was more expensive but he assured me No it was on clearance with 20% off and I was getting a heck of a deal. When they delivered it was one door, totally wrong stove. NO one has been willing to make this right. First call- Dept Manager “ that’s a 1200 stove I don’t know what you want me to do about it” Second - Store Manager you would have to have the warehouse deal with it, they can do refunds and make it right. Third - Warehouse- it’s the stores problem we can’t order products. Fourth- 1st Corporate Customer Service “you need to calm down and be patient, this was remedied when my male husband got on… his tune changed. He made a replacement order. But it was the Same Stove they had already delivered! The wrong one Again! Fifth- Corporate Costumer support Supervisor Now she called the store. She emailed me the numbers that made it all come out even. All that had to be done was the Store decide to be helpful. (Many other calls were made to Lebanon because again fridge is a completely different store) When we walked in the Manager cut me off while talking and told me he didn’t want to hear it, he would get the Assist Manager I had talked to earlier. I informed him that didn’t matter I had a email from Corporate. He was rude and continued to tell me he wasn’t interested. Even the desk girls acknowledged he was rude. They continue to the office where they pull everyone back and have a pow wow. Then they came back, she came up to the counter sporting a RBF and massive attitude. I pulled myself together and asked if they could just be nice and try to help. She informed me they had been nice. I had said I was finished with Lowe’s so…. At that point I told them to pick up their appliances asap, I would be reporting them. She said “go ahead I already have one on my desk I’m working on. I replied you Deserve It I’m sure. Do Not Shop At Lowe’s!!! But Stay Away From N Springfield Lowe’s!!!!! Absolutely the Rudest Store, they Do not Stand by their word, Their Service is A Circus!!?"