Get matched with top walk in tub installers and replacers in Springville, NY

"They replace my tub with a walk in shower. Fast and professional. Done in a day. Recommend Bath Planet to anyone needing bathroom remodel."

"Getting a walk in tub is expensive no matter who you use. My experience thus far is with installation only and I must say my install went great. It has been over a month and no issues with my tub so I cannot comment on repair process with American Standard."

"Great quality window at the price of the low quality box stores. Have not had them installed yet, will get back if that doesn't go as planned!"

"All workers were respectful and polite. They finished work in less time than I thought and cleaned up any mess which I appreciated. Tub and wall look beautiful. They explained how to use it. Customer service was great starting with sales rep and throughout installation. They removed the big whirlpool tub and installed a walk-in tub."

"I needed to update the toilet in the basement. Andrew installed a new toilet and took the old toilet away. Andrew did a good job and made sure all was clean but my only problem is that he is very pricey. The price quoted was not the price I ended up paying. I know unforeseen things can pop up but my install was pretty straight forward. Andrew is a very nice young man but because of pricing I could never use him again."

"Dale did a phenomenal job with our project. Our house is old and challenging to work with from many facets, primarily in how things were laid out by builders/previous owners. These obstacles were met with little concern and Dale was always upfront with and optimistic about any surprises our house provided. We couldn't have been more thrilled with the contractor or the results of the project. I have recommended Hibbard Home Improvement to at least ten of my closest friends and will continue to do so."

"Work performed well. Looks good. Will wait to see how it holds up to normal use. From what we understand the product is somewhat fragile (i.e. you're not supposed to sit bottles etc. on the edged of the tub, no suction cups on the walls, basically nothing is supposed to sit on the refinished areas, so where are you supposed to put your shower stuff??) Like I said, we will wait and see how it holds up over the next few years. Overall the two guys who came to do the work were great. Very nice and willing to explain everything in detail. They did very good work. You wouldn't even know the bathtub used to be blue."

"Job went well. The two service people were quick, about three hours, and the tub looked great."

"The bidding and quoting went smoothly.  We knew it would not be inexpensive and also knew we wanted quality materials and paint.  We approached Highland because we observed them working on our neighbor's house a few months earlier and they were happy with the work.
The strengths:
They are definitely solid house painters, they do magic with ladders to getting to every location, as we have a tudor house with high peaks and difficult angles.  Everyone was professional with us at all times and they did clean up after themselves.  They always showed up early in the morning.
Areas for some improvement:
I think the area needing the most work is communication.  We were expecting them one day and they actually arrived a day early (which I know you should never complain about when it comes to contractors) however we did not have the outside of the house ready for their arrival. There was some internal communication issues that arose.  At one point the guys who were supposed to fix the gutter were unaware of that fact.    As with most contractor jobs, it's about the details.  We did a walk around and found a couple of places that were not painted, or where a operational window was painted shut.  Nothing major,  but required homeowner diligence.
The most significant problem we experienced was with the window replacement in the garage.    It arrived a day before we were to go on vacation, so we told them to go ahead and replace it while we were gone.   When we got back, the first thing I noticed was that the window was off center.    At first the highland folks thought it was more of an optical illusion.  So, my spouse went up to the second story centered window and dropped a line showing the lower window was indeed 3-4" off center.   We knew it would be more obvious as soon as we hung a wreath or a flag between the top and bottom window.     To their credit (and the reason their score is a B and not a C) they removed all the necessary siding, and trim and re centered the window without the hint of annoyance.
All in all, we would highly recommend them for their painting and cedar shake siding skills. 


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The company is more than an hour from where I live. They actually cement work for about two hours. The work that I needed done could only be started, not finished in two hours. We decided that it made more sense to not start work they could not finish. It made no sense to drive back and forth to get it finished up a subsequent day. Unfortunately they're so overwhelmed with people wanting them, it took three weeks for me to hear from them. By the time they came out to assess the situation the deal had already left. They're perfectly cordial guys, I thought they were honest.

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