Get matched with top appliance (major electric appliance) installers and replacers in Stow, OH

"The person who came out was Tim. He did an amazing job. He had great knowledge and experience for what was needed. He was fast and professional, and we will be using this company in the future if needed. Amazing job!!!"

"On Monday, August 18, 2025, at approximately 12:00 PM, a technician named Paxton Geng from Mr. Rooter visited my home to provide a quote for a leaking spigot. I was not home at the time, so my wife communicated with him while I was on the phone. After concluding our conversation and right before leaving, Mr. Geng asked to use my wife's phone under the pretense of showing her a few things. My wife, who has limited English proficiency, allowed him to do so. He had her phone for about a minute. When she received it back, the screen showed a "Thanks for the review" page from Google. My wife navigated back and discovered that Mr. Geng had left himself a five-star review from her phone. He included a comment that is attached in the accompanying photo. This action is a severe invasion of privacy and an act of impersonation. I immediately contacted Mr. Rooter to report the incident and spoke with a manager named Steve. He assured me he would look into the matter, make things right, and call me the following morning. I waited two weeks, calling him daily without a response. When he finally answered, his attitude was dismissive, and he seemed to have no intention of resolving the issue. The behavior of both the technician and the manager is deeply concerning. This experience suggests a lack of integrity and proper oversight within your company. I urge you to take immediate action to address this breach of trust and the subsequent failure to follow up."

"My husband and I hired Mike to remodel our guest bathroom and it has turned out to be a nightmare! We’d had a couple other “Contractors” in before him that did not work out. Mike was specifically told (which is also stated in our contract that he would fix the drain) that the drain needs to be looked at before they begin just to make sure nothing was clogging the inside because of contractor before him that did demolition. They gave us several issues along the way but once they finally got everything put in, Mike turned on the shower and the drain was backing up. He didn’t make it seem like it would be a big deal and just stated that he would have his plumber come and check it out, so we went ahead and paid him the remaining balance. His plumber was unable to get any of his snakes down our drain because of whatever it was running into and so Mike came back out with a camera to look down the drain and could not see anything due to the water backed up so he said he would come back with a vacuum to fit down the drain and suck up some of the water so his camera could get down there. Since that day he has not returned any of our calls and we have not heard from him at all. Now our flooring may have to be jackhammered and destroyed to get into the drain which is going to ruin the remodel that we just paid $6000 for (which was definitely not even worth that as you can see in the photos). In the middle of the project We even had to have them tear down the subway tile on one side of the shower they had just put up because the pattern did not match the rest of the shower. If you’re a professional contractor, wouldn’t you know the patterns for subway tile? Well Mike thought it looked good and didn’t think it was a problem for one wall of the shower to have a different subway tile pattern than the others. It’s very hard to find an honest and trustworthy Contractor that even knows what they are doing. This is not the place to look for one. I can promise that! I hope this is helpful."

"All the work was done in a very workmanship fashion. Very thorough and meticulous attention to details. The work done by Tempo is fantastic and I am very happy to find a contractor that is honest and does quality work. That is a rare commodity these days. Thank you for a great job."

"Awesome job!"

"Our furnace install was done professionally. The installers were great. I do not blame any of our problems on the installers. It is their corporate office and lack of concern for issues a customer has that will affect any future customers. They simply do not care. The day after our furnace install we received a text that stated "Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I called immediately because we had expressed an interest in both heat and AC. I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI. I sent the info to Geoffery Kartes who is their Director of Digital Marketing in MI. That was four weeks ago and I have heard NOTHING from anyone. I even called Mr. Kartes and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, one of their associates even encouraged me to escalate my displeasure because he said this has happened before, yet nothing has been done. Maybe if they ignore me I will go away. I will not. I wanted to let potential future customers know this happened. I am also letting the BBB and the Ohio AG know. Thank you for taking the time to read this."

"We had our master bathroom remodeled. It was torn down to the studs and completely redone. Steve came out and helped us with design and recommended vendors for tile and custom cabinets. Then his amazing crew took over from there. They took time to ensure that everything was done to perfection. We are very pleased with the results! Excellent workmanship!"

"Reliable, Skilled, and Detail-Oriented – Highly Recommend!” Had them help with a bathroom remodel, and I couldn’t be happier with the results. From start to finish, they were punctual, respectful of my space, and extremely detail-oriented. They handled everything from drywall and tiling to fixture installation with real craftsmanship. What stood out most was how clean they kept the work area each day and how clearly they communicated throughout the project. The bathroom looks better than I imagined, and I’ll definitely be calling Home Project Relief LLC again for future work. Highly recommended!"

"Just dropped stone, no spreading"

"I hired Tim's Home Improvement to remodel my kitchen and he and his crew did a great job! Tim's communication on the project was exemplary. Tim kept me informed on everything he was going to do and when he was going to do it. He let me know what phone calls I needed to make to assist in the process. He answered my calls late into the evening and on weekends. His team did a great job of staying on task and was responsive to my concerns. I've never worked with a more proactive team on any home project. I have already hired Tim to do my bathroom remodel and am looking forward to working with him again! I would highly recommend Tim for any home remodel project. He can be trusted to do a great job and stay on budget."