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"Jack was absolutely incredible. He and his crew - shout-out to Javier, my new favorite foreman! - did an impeccable job of a full-replacement of the traditional two-piece Spanish barrel tile roof on my historic 100-year-old home. This included adding 3 new skylights, and coordinating around a concurrent solar installation. He is absolutely the one you are looking for if you have a higher-end property and want a high-quality, design-led result - but at an exceptionally competitive price! From the get-go, his vibe was much more forthright and much less slimy than so much of the competition out there - he wasn't pushy, he kept it simple, and he didn't condescend to me (a true rarity if you're a woman - iykyk!) I solicited 12 quotes for this roofing project in total, and Jack was the one. This is NOT a salesman type who rocks up with too much cologne and perfectly coiffed hair (and is obviously never seen again once you sign the contract) - Jack is the business owner, but he is also the one who gets up onto the roof to check out progress, to help with measuring, to run inspections, do the water test at the end, and even help me hose everything off on the last day. Communication was extremely easy, and throughout the process, Jack was always down to come visit the site and have a look at something whenever I needed. He is great over text, and is happy to both send and receive photos as the work is ongoing. In addition, Jack and Javier were both happy to keep me involved as much as I wanted without ego or assumption. I am very hands-on, have some construction experience, and had a lot invested in this project - so I hovered around plenty. But where other crews might have found this an irritation, Jack's response was simply to calmly ask if I wanted to come up onto the roof as well. Which I did! With his and Javier's help, I was able to feel fully involved and in control without any issue throughout the entire process - I felt safe as well as included. Most importantly, he kept his word throughout the whole project. This was a complex one; two-piece tile is by far the most complicated roofing type, I was installing brand-new solar panels with a separate company and crew he needed to coordinate with, and I made things even worse by deciding halfway through the project that I wanted to add a few skylights into the mix. Jack took it all in stride, gave me a shockingly fair price for the skylight install, and promised repeatedly that it would look perfect when I was worried about how it would work with the tile. Even when I had some issues with how some of it turned out, there was no quibbling - they came back, had a look at what I pointed out, and completely agreed with me. The whole crew was back the next day to redo the parts I wasn't happy with - because Jack was fully prepared to honor what we had originally agreed upon, even if it meant redoing work that another contractor would have insisted was fine. Not once did he ever try to pass the bill for it onto me, or coax me into letting it go as "close enough" - he promised me that it would be beautiful, and he made it happen. The integrity and commitment was truly a gift to work with. I am extremely pleased with the end result, which is beautiful everywhere you look. If you're looking for someone honest, detail-oriented, well-organized, and above all just a real human being who wants to do the work and do it well - look no further."

"David answered my call at an hour most businesses closed, explained my issue and he promptly responded with a very reasonable quote over the phone and agreed upon day and time to come and replace 2 tiles. As good as his word, he texted me the time window of his arrival, and was very punctual. He did a complete inspection of my roof, and later forwarded all images as he said he would. He completed the minor task efficiently, professionally and on time. Would definitely utilize his service again."

"This company made a lot of damage to my driveway when they were throwing old roof tiles down, many chips and pivots now. Also, did not cover my new pavers and caused many brown spots which they later tried to resolve with power washing but left stains. They moved the metal part off my water heater on the roof and water heater stopped working when water got inside. The worst is that they promised to take care of the damages but the owner never even came to check on the final product, so i don't know if the roof is even completed correctly. They never came back to put things back in the garage, although promised for several weeks to come. Left 4 different colors on facia, metal and roof trimming even though I offered matching paint for them to complete the job....super disappointed, considering now to take them to small claims court as they refuse to take responsibility for damaged pavers and driveway.....My first impression of them as agreeable was totally wrong."

"Great quality work"

"I was tasked with some repairs on my parents house that had been unoccupied for 16 years. The roof had a leak (with severe drywall damage inside), the gutters had come down in places and there was a termite problem. I met with numerous contractors and exterminators and finally (after advising parents) chose Nikki with Dr Roof for the replacement of the under-layment and broken tile for the Tile roof (house in Stevenson Ranch CA). Nikki is so professional and sent pictures and kept me informed every step of the demolition and replacement process. Since I was at the residence, I didn't even really need that because I watched over much of the work, but still she went "above the call". Then as other projects were needed, she had contacts for extermination, facia replacement and painting, eve trough replacement and interior house work. I went ahead and contacted other contractors and vendors for those services, but in every case Nikki's contacts were better (or at least similarly) priced. And I am glad I went with her suggested repair people - they too were all very professional (and in no way associated with her, she just recommends them as she's been in the business 27 years and knows reputable, quality contractors). And in every case the other people I had on various projects sang Nikki's praises. She also coordinated the timing for all these contractors to do their work (obviously some things like facia have to be replaced and painted before Eve troughs installed, etc.) Dr Roof overall did a great job. They kept the place neat and I thought their underlayment was the best quality of any of the contractors I met with ( and I got other quotes from companies / individuals). There is still more work to do on the yard and in this house (projects for next year after bank account recovers from these projects - ha! ha!) Nikki will be my first call when looking for additional work on this house for my parents."

"Michael is fantastic! He is great at communication and gives you options as well as great professional opinions so you can make your own educated decision on your project."

"After receiving several estimates from a few companies, Zoro and AJ where able to provide me a competitive option. Their team got the roof done in about a week just before the rain. They were there every step of the way and answered all my questions. They were very professional and and made sure to clean up all trash after it was all done. Definitely recommend!"

"Eduardo was very nice and easy to work with. The quality of work equates to price you are paying. He is on site to monitor his workers ensuring the quality of work was performed. I will definitely call him again if I need a my roof inspected or re-roofed."

"I am beyond happy with my new roof, thanks to Universal Builders! From start to finish, the entire process was smooth and stress-free. The team was professional, efficient, and incredibly knowledgeable. They took the time to answer all my questions and ensure I was comfortable every step of the way. The quality of the roof is exceptional, and I can already feel the difference in my home. I highly recommend Universal Builders to anyone in need of roofing services?truly a top-notch experience!"