Get matched with top walk in tub installers and replacers in Tonawanda, NY

"Getting a walk in tub is expensive no matter who you use. My experience thus far is with installation only and I must say my install went great. It has been over a month and no issues with my tub so I cannot comment on repair process with American Standard."

"My parents had a new sliding door with screen installed in their living room from Wonder Windows based on my Home Advisor project. The Wonder Windows location on Transit was new at the time that we started this process. An estimate was given and the door was ordered. It took quite a while for the door to come in and be installed but the team was professional and courteous. The door was installed in the Fall. The team came back to put on the screen door a few months later when the weather was warmer. There were a few bumps along the way but it was a positive experience overall."

"I was directed to Hibbard Home Improvements (HHI) by staff at the condominium where I live, as they had done work here before and were recommended by both the client for the quality of their work and management for their professionalism and scrupulousness in following the building's requirements of contractors. I am totally satisfied with the quality of their work for me. They were always punctual when arriving in the morning, courteous, and made every effort to accommodate my presence and schedule as I lived in the apartment during the work. The workers (craftsmen, really) were careful of my property and wholly honest. The project only slightly exceeded the amount of time it was estimated to take when the contract was signed, and for reasons that were out of HHI’s control. I engaged a professional designer to help me with every aspect of imagining a new kitchen and bathroom; he, HHI – both the owner and crew – and I worked cooperatively together, with no drama. All work done per contract was completed as specified and estimated; change orders and a few add-ons were accepted and completed, the extra cost for which was fairly and separately handled from the contracted work. I am no builder, plumber or electrician, but I can readily tell that the men who work for HHI are all supremely skilled in the trade(s) they performed for me. I couldn’t be happier with the results: The workmanship was outstanding, fully realizing my and the designer’s vision for how the renovations would look at completion. Now with each passing day I love my apartment more and more, and I credit Hibbard Home Improvements, along with my designer, with making that happen. I would recommend them without hesitation."

A & W General Contractors is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests, and make their concerns the basis of our business.

"My 70 year old bathtub looks brand new and I am so pleased! Chris and Masum did a fabulous job...they were helpful, courteous and professional. They answered every question I had, and cleaned up my bathroom very well. Munro staff, Joanne and Diane, very friendly and gave me instant quote directly over the phone. I would definitely recommend Munro if you want a new and affordable tub and or tile!"

"I had my water heater replaced, they came in removed the old one and installed the new one no problem! Great guys and the company was able to accommodate our needs! Easy 5 star"

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In a nutshell:

Carpentry:  Excellent

Communications skills: Abysmal.

I joined Angie's list due to work this man had performed at a new neighbor's home a block from us.  She did warn me of "difficulty"  in communicating with him due to a hearing or other issue and all was via e-mail with exception of recent text messages.

First contact was a year ago.  He had several personal health and family issues over this year  which led to his beginning the job  yesterday.  He was to have been here on Monday but ran into an issue of inspector timing on another job so began yesterday morning after he apologized and then said he would be here all day until totally finished on Tuesday. 

He arrived at about 9:30am--all seemed great, things were progressing well. My husband had already had to do some work which was necessary due to recent rain and the inability of Mr. Andrews to come when originally hoped (he was ill)  Mr. Andrews seemed pleased with what had been done and with the materials we had there although my husband had apparently gotten the wrong insulation.  Mr. Andrews spoke to my husband on the phone and I took photos of the opening to more fully explain to my husband what was happening/why the insulation he bought was the wrong kind.  Mr. Andrews did leave for a short while yesterday to get some shims.  I went outside at about 3 pm--curious to see the progress. About half of the work was done, the work area was still set up but he and his son were not there.  I came around to the front of the house to see Mr. Andrews and his son begin driving away.  I walked up to front of yard near the street where they pulled over to the curb.  It was very hot and muggy, Mr. Andrews told me he couldn't work any more that day--was not up to it health wise since he was just very ill for a couple of weeks.  I am an RN and fully understood and told him his health came first. They said they would be back in the morning.   I did think it was odd that they did not make any effort to tell me or text me before they were driving away.  It was a total coincidence that I happened to come out when I did.  It ended up raining about 15 min. later so no harm done. Chalk another one up to poor communication skills.

I had to work today.  My husband had to stay and work from home due to the wood work schedule change.  My husband is a professional engineer.  He is also a very kind gentleman and offered to get some ply wood for Mr. Andrews to stand on in the pachysandra next to the last board to be fixed rather than get his feet stuck in the plants.   Mr.. Andrews COMPLETELY and erroneously accused my husband of not liking him walking in our plants as well as criticizing his work.  I know my husband.  He is NOT AT ALL that kind of person.  I have actually been told in the past that he is actually pretty easy to work with for an engineer. He asks questions because he likes to know the details of how it all works--especially from an expert carpenter.   Mr.. Andrews dropped the board, told my husband he was done and wasn't going to finish the job, he couldn't work with us since my husband didn't like him walking in the plants and he believed my husband was criticizing his work.  My husband tried to tell the man this was not at all the case.  Mr. Andrew's sons were both there and apparently understood the truth  that COMPLETELY was misinterpreted by Mr. Andrews.  

There were other communications issues along the way that caused head scratching.  We thought Mr. Andrews was going to give us a list of needed materials for us to order.  He did not.  He did tell us he was a labor only carpenter.  We did, however originally think after the initial contact that Mr. Andrews would at least let us know what materials he required. We thought we would get a written estimate.  We did not receive anything in writing except what was in our Angie's List e-mails. We chalked that up to our own inexperience and possible misinterpretation of what was said in our in-person original contact with him so very long ago. We trusted him.

Given the rain of the last 3 weeks, Mr. Andrew's recent illness and the gaping hole in the side of the house-my husband did much more work on this project than he wanted or ever expected to .  This included all measurements and figuring out what and where to find the materials needed (the clap board is an unusual width) My husband had to put up sheathing and fix the roof line to protect from the rain. It took hours he doesn't have to spare. The bulk of the clap board wood work was left for Mr. Andrews who had said all was great when he got here yesterday.  If we had not seen Mr. Andrew's work and also had had a deadline of any kind, we would not have had him work for us in the beginning.  I feel we gave him a LOT of slack/understanding given the issues he had and how much time we waited.  

Today, was totally mind boggling!  The man just packed up and left. He apparently can not handle any questions or curiosity  He did come back telling my husband his sons told him to take whatever we decided his work was worth.  The original labor proposal was for $750.00. We furnished/paid for all materials.  Mr. Andrews told my husband the work last board  would be about $50.00..  The final payment was $700. 

Again, we will not have him for anything ever again--given his bizarre reaction to my husband, we are sure he would not come back.  The work he did finish was good.  His communications skills are very poor.

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"It was great! He was very thorough, very knowledgeable about what he did he told me what materials he used advised me and my husband I've used him twice so far so hes very good."

"Wonderfully well! The work was completed 11 days from the time I called to request service. Great to work with and very professional."

"This company is wonderful! They did everything they promised and more! For example, an unexpected leak happened in the basement so they used some towels of mine to soak up the water. The towels were not salvageable so the owner of the company went to Target and bought me new ones. They also fixed a water damaged wall in my hallway!! These guys were great. Respectful, responsible, personable and trust worthy. I know I’m calling them again for my next home project."