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"Very well, he came out last Friday, they were on time. Armin Rios was very thorough, very confident and very clean and he replaced the pipe. We hadn't asked for him to replace the pipe, but he said this pipe needs to be replaced he was very efficient. He installed a garbage disposal and a faucet."

"Mike was professional and fixed both showers, noting that the shower pipe valve for our new shower/tub had been installed incorrectly. He was very pleasant and professional. In fact, we had a toilet overflow and ceiling water leak hours after he left -- he was responsive over the phone and we were able to diagnose the problem. He even texted me afterwards to see if there was still a problem (there wasn't). Would use Mike again in a heartbeat. He is our plumber of choice moving forward."

"When we purchased the house, it was a 30 year old home. Almost everybody in the period of five years to seven years wanted to convert to copper plumbing. So what they offered at that time was anyone you referred to if they chose to use their service, you have $500 cash payment which was really nice because half of our neighbors and our family members used them. I do not know what they do now, but it is a really nice service because they are a very good company. They did a great job."

"Three men were sent to get everything cleaned up in a day. They also arranged for the plumber to go and make the pipe repair the next morning so that my tenants were not inconvenienced for more than one day. They did a very good job cleaning and sanitizing the area."

"Look, you're not calling a company like FWDR because something happy has happened... Our refrigerator flooded our kitchen - exposing a small, long-term leak that had slowly destroyed our cabinets, drywall, and floors without for years our knowledge. We now had ourselves a water damage AND a mold problem and had no idea where to start. We were lost and stressed and didn't know who to call. I did a quick search and found FWDR because of all of their amazing Yelp reviews. One call to FWDR turned a stressful situation into a manageable project with knowledgeable support all along the way. Javier was always able to quickly and patiently answer my questions (and I had a lot of questions), he referred us to several companies to deal with prerequisite issues (asbestos and lead testing and removal), and it felt like he was there to walk us through the whole process. I can't tell you how much I appreciate the patience and consideration Javier, Santos, and Margarita showed every step of the way. They worked with the other vendors and my insurance directly to make sure that no time was wasted between services from different companies, the work was quick and thorough (proof received through testing), and every consideration was given to my family with two toddlers and small home during a pandemic - they did their very best to work around us and our day to day needs. I can't thank them or recommend them enough. Attentive, detailed, courteous, patient, thorough, and going well above and beyond in customer service - you really can't ask for more from a company you never really want to have to call in the first place!"

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1. I called Ben Franklin Plumbing due to a leaky faucet.  They ended up replacing 2 faucets and installing a whole house water filter (Yay!) and a new water heater.
   
   The team at Ben Franklin Plumbing is beyond absolutely Fabulous!  They are brilliant in hiring the finest, most skillfull and the best young men as their service men.  There's Brian, Matt Hopkins, Eric Tyler, Ariel Gonzalas, Dave Kileen and their dispatchers Raphael & Jessica along with Kim & Fawn.
   
   I am so glad I had a leaking faucet that caused me to call to them.  The 1st rep I met was Mathew Harris, who showed no edginess or anxiety to hurry up and get on to the next client.  He was totally present with us and our needs. He was willing to educate us & give us options without any pressure.  He gave us information then sat back while we took the time to decide what to do.  He showed us the extreme corrosion we had been oblivious to in our ancient water heater, which was
   evidence to me that an in-home flood was soon to occur unless the water heater was replaced.   All he did was show me.  When I saw the corrosion & realized a flood was imminent, it was I who initiated the purchase of a new tank. 
   
   1.      Without fail, every time I called them for service, the rep of the day from Ben Franklin respected my time by coming promptly on the day and at the time of appointment as scheduled.
   
   2.      They faithfully carefully covered their shoes to protect my floors while working inside.
   
   3.      They faithfully removed their shoe covers when leaving the house to keep them clean for the next time they
   came back in.
   
   4.      Each visit, they also were faithful in laying a tarp down to protect my floor from dirt & grime.
   
   5.      They brought calm, confident, pleasant, professionally friendly energy with them.
   
   6.      They were on task the minute they entered the home ready to go to work and get the job done.
   
   7.      They pursued the task to the end and the workmanship was impeccable.
   
   8.      There was one oversight.  When I brought it to their attention there was no defense, denial or delay tactics, only
   complete accountability and prompt resolution.
   
   9.     The 1st water heater was installed beautifully and worked beautifully?  however, it banged/thumped/clanged & thudded arbitrarily at all hours of the night & day.
   
   10.  When I called them about it, they cheerfully sent someone outwithin 24 hours.
   
   11.  They made a lot of visits to my house because even though they had clues to what the problem was, not one of the visits produced any audible validation that the sound even existed.
   
   12.  After a few months of doing every adjustment they could possibly think of, they installed a 2nd water heater.
   
   13.  After installation, while Matt was filling out his report? the sound happened!  He actually heard it in the 2nd tank of the same brand that he has just installed 10 minutes ago.  It was a sound no one had ever heard before!  And it happened with both heaters installed in my house!  
   
   14.  Not once had they indicated that I must be crazy hearing a sound that didn?t seem to exist!
   
   15.  Their rep took a new interest now that he actually heard it with the 2nd of the same brand.
   
   16.  It felt so good now that one of them had finally heard it!
   
   17.  He figured out what triggered the sound & recorded it on his phone & brought it back to his supervisor.
   
   18.  Hoping the sound would work itself out of this new one we lived with it for a couple more months to no avail.
   
   19.  When I called them with the bad news that the noise was still as loud and obnoxious as ever, without hesitation they made an appointment, switched brands & installed a Rheam the 3rd time!  (no extra charges requested for either replacement)
   
   20.  During the several months duration of this situation, my perceptions were never dismissed or ignored or brushed aside.  I was never told that since they spent time to install it I should be happy with its high performance as a heater and just deal with the noises and that things were fine the way they were.
   
   21.  The 3rd one has been the charm!  It is quietly doing its job and stand as my in house monument to Ben Franklin?s Plumbing commitment to service and being certain their clients are satisfied.
   
   22.   I had the opportunity through experience to talk to the owner & supervisor as well as ½ a dozen reps.  Each and every one of them showed nothing but concern for my well-being and making every effort to accommodate my needs.
   
   23.  The 5 months it took had nothing to do with neglect.  It was the nature of this particular mystery requiring that length of time to figure out.
   
   24.  Since they are national, I plan to connect my daughter in WA state with Ben Franklin Plumbing so I can feel secure that she is in good hands when plumbing needs arise in her home!
   
   It is impossible to speak too highly of the Benjamin Franklin Team.  My 65 year old heart is full of gratitude for working with people of such high integrity and commitment to professionalism and actually earning the money they are paid and
   standing behind their service.
   
   It opens my heart as I remember their warm hearted careful consideration & respect for me and my 73 year old husband in an era of time where kind old trusting people are preyed upon by those who are too busy to care.
   

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"Stan is the man!  He spent an hour going under the house to inspect a leak and possible leak.  He caulked the leak from outside and didn't find any leak where there was a possibility.  After that he was going to clear the bathtub drain but after he opened the overflow found it was a problem with the stopper not working properly and fixed it in minutes.  He didn't try to overcharge me or scare me with overkill repairs on the leaks.  He was honest, hardworking and knew his way around the pipes!  I will definitely use him again instead of the big companies I've called in the past who always have hefty bids for unnecessary preventative work.
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"EDI helped us with our home renovation, which included two and a half bathrooms and our living room. I can only say good things about the work and the process. Asaph made it very easy and simple for us, the work started on time and was completed ahead of schedule. We got exactly what we wanted and I think the price was fair. We plan on remodeling our kitchen next year and hope that Evolve could help us with the next project as well. Thank you very much!"

"Mega Power was great! I hired them to go solar on my house and the solar analyst that came out was very helpful from day one. He was not just simply a sales guy he gave me his personal cell phone that I was able to call anytime if I had questions or wanted updates about my project.
My project was about 6 kW and consisted of 22 panels, each panel was 275 Watts. What I loved about these guys is that all the products they installed were American made products, warrantied for 25 years! Working with Jonathan (our sales guy) was another reason I chose to go with Mega Power. Every step of the way Jonathan was informative, and just professional from day 1. Price quotes with other companies were similar, so I simply chose the company that provided me the best service before signing anything."