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"They were absolutely wonderful. Will sure recommend them"

"I bought two ProVia storm doors from Hoffman Weber, to be installed at a cost of just over $5000.00 for the pair. It’s an astronomical amount, but according to reviews, these were supposedly the best doors out there. I waited seven weeks for the doors to be delivered. My front door is acceptable as installed and works well, although the added “Art Glass” design looks pretty cheesy, as if I had added it to the pane of glass myself with a plastic paint pen, instead of having the decoration “professionally” applied. Hoffman Weber had no actual photos of the “art glass” decorations. I chose the design from line drawings only. On the other hand, the second door that I ordered is completely unacceptable, and I will be replacing it with a different door from a different company. The chief requirement for this door was that it be able to accommodate a pet door. I had lengthy discussions with the sales staff before agreeing to order the ProVia door, and I was assured that they could deliver what I needed. The first door delivered was a half-light door, although I was told that a custom ¾-light door would be sent with a pet door already installed. The door was sent back, seven weeks after it had been ordered. When Hoffman Weber contacted me with a new spec for reordering the door, I was told that ProVia could NOT provide what I asked for. At the time, I agreed to order a 3/4-light door without a pet door, and install an after market pet door myself. I waited another seven weeks for the replacement door to come in. However, when it arrived, it became apparent that this second door is completely unsuitable for installing a pet door. While it's called a 3/4 light door, it's actually more like a 7/8 light door, with the bottom panel being much too small to fit a pet door of any size. I asked before ordering this door what the dimensions of the bottom panel would be, stating that I’d need at least 16” of panel in which to put the pet door. I never received any response to my inquiry. The door was ordered in standard dimensions. It will not work for its intended purpose and will need to be replaced yet again. In addition, the window slide on the replacement door arrived broken, with a six inch strap of sharp, heavy metal protruding from the frame when the window was raised. After weeks of inquiries, ProVia eventually sent someone to fix the defect, but in the process of replacing the slide, made several cuts in the door frame. The door is back together and the window now slides up and down, but the structural integrity of the door has been compromised. The door also arrived with several nicks and scratches already present in the exterior paint, and with the wrong lock on the handleset. I communicated all this to my contact at Hoffman Weber, and have yet to have my concerns addressed. It has been nearly five months since I put in the original order, and I still do not have a back door that works for me. While I have paid off the balance of my contract, I am extremely unhappy with the service and the product that I have received."

"1. Did not bring anything to cover shozes or old/wet water heater. Requested the customer to provide towels or something to cover the bottom of old water heater, mentioning the carpet will be dirty without it. 2. Had difficuties to ignite the starter/new water heater. Broke a gas nozzle part of the ignite by drilling. Even broken, put the part into the water heater. Somehow, the starter worked. 3. Paid $1,000 for installation of water heater. Requested the receipt but they said it will be avaiable after 3 weeks (will be updated). 4. Broken part will be replaced by other service provider,"

"Horrible The experience was awful with this people. I didn't know this company at all, my insurance company send me a list of 5 general contractors to take care of my house, so I pick J Benson because they were close to my house and I want it to keep the contractor local and close. So I went with them. They send an estimator like one day after the damage of the house, I signed the paperwork and two days later they send a different person because the first guy had previews commitments, so that was the first red flag. The second estimator took a lot more pics of the house and did he's first estimate, he submitted to the adjuster and it passed just fine. But then it took them almost one whole month before any one started to work in my house, not a single nail was removed or anything. Then I found out that numerous contractors were going in and out of my house with out me knowing it. Finally the work started and the job "foreman" got involved, this guy was even worst, he only called and picked up the phone when he need it something for me other ways good luck trying to get a hold of him. This guy should be FIRED and never allowed to work on the field again. One day I called him and he's answer was "what do you need, I am kind of busy right now" Awesome. Then I asked for an estimate to build a brand new bathroom in the basement. The estimator give me he's quote and we agreed on the price, so they started the project about one month after the paperwork was signed. About 80% of the work was done when I found out that the estimator "FORGOT" to add the toilet and the tub on the estimate!!!!!! How can any one do that????? So I had to came up with that $$$ And then there was the communication with office personnel. Since day one right after I signed the paperwork I offer to give them money, the estimator said "some one from the office will contact you" NO one ever did, weeks went by with out a single person contacting me about money. Finally some one did and every time we communicated there was a mistake with the numbers, every time there was an "I am sorry I forgot" Unreal this people. A couple of weeks before the project was done and I was super upset with every one involved at this point I requested a supervisor. He reached out to me and we meet at my house. He right away start asking me for money, I pretty much lost my cool there and I went off about all of the issues I was having with he's people. He's answer " I am sorry I wasn't aware of the issues" This shows how unprofessional this company is I can't believe how this people are in business not only in the twin cities but in southern Minnesota."