Get matched with top plumbing installers for a remodel or addition in Waco, KY

"He was professional and did a good job."

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Highly recommend!"

"Marlene is very easy to work with, thorough and meticulous. She takes great care to create a new smooth and shiny look. This is the second time we have worked with her and recommend her work without qualification. The end result looks great!"

"They were amazing. They do it right the first time and they do it in a timely manner."

"as advertised"

Family-owned business providing professional handyman and home repair services for more than 20 years. Seven-time Angie's List Super Service Award Winner

"Great. excellent job and happy with end product."

"We hired him to do several jobs at once. He didn’t finish one job. He got half way through painting our ceiling and said he couldn’t finish it. He grossly overcharged for a deck repair job and didn’t complete it the way he said he would. He never repaired the railings and only replaced a few spindles. He also used screws in them and split a few of the boards. He is very slow. It took him a whole day to put knobs on our cabinets. He exaggerates what he is capable of doing."

"We did the powder room first and we liked them so much we had them do the full baths. Their estimate was detailed and accurate. Workerswere on time, very professional, and we did not hesitate to have them working in our home while we were not there. Their supervisor checked in frequently. We had no delays during the process and each remodel was finishd in the estimated time."