Get matched with top solid surface countertops repair (concrete, stainless steel, etc) pros in Warren, NJ

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BUYER BEWARE.  I hate long reviews...but I wish someone rang the warning bell with a review of their experiences before we used Ernest & Sons.

To be fair In the end the job was done--but at what cost?  We worked with Jose a few years back to replace our driveway.  Jose and team did an excellent job.  So when we wanted to have our patio and walkway done we called Ernest and sons again.  This time we dealt with Ernest.  Initially he was nice and helpful showing me other patios completed.  We were very specific on timing to finish the project he was in agreement understanding weather delays could impact the completion. 

Once the contract was signed ...communications on their side stopped.  We had to call several times to see when the project would start. Once the job started the guys on site were nice but they did not speak much English and there no project manager to check in to see how things were going. 



When the job was done there was light rain and we noticed pools of water on the patio.  I put paper cups in the standing water and took pictures.  I contacted Ernest he came out and never conceded there was a problem as he looked at the standing water.  However he sent a crew back (again we had not paid yet) to remove the pavers and ensure it was level. They removed pavers in different areas 5 TIMES to level the patio.  While I truly appreciate their efforts...why didn't the first crew simply get it right.

DAMAGES TO OUR YARD AND NEXT DOOR NEIGHBOR.  In the process of building our patio they drove trucks onto our yard

and the neighbors damaging both yards.  I immediately took pictures and called Ernest--he assured me all damages would be taken care of.  When the job was complete his guys put seeds down and we paid in full.  However almost a month later there were only spots of grass and both yards still damaged.

I called again sent more pictures and he sent another crew that told my husband they were putting  down the 'good stuff this time' (really). We watered the lawns twice a day same as before...the damage is still there are now we have to pay out of pocket to fix our lawn and our neighbors! 



ICING ON THE CAKE.  Company called and asked if Ernest could bring a potential customer to see the patio. My husband agreed assuming he could talk to Ernest about damages.  Ernest was no show...they gave the prospects our address...and to our surprise two strangers walked into our backyard without even ringing the doorbell. I do not fault the couple but Ernest and Sons for handling this entire job so unprofessionally.

If you still choose to use this merchant ...good luck and get in writing how damaged will be handled. 

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"Did and excellent job repairing the seam in my granite countertops."

"Everyone was just great!  These guys are on the ball!  They have a nice granite selection and we were able to find a very large remnant piece of granite that was lovely.  They came out 3 days later to make the template,  4 days later we were able to go back to check the placement of the template on the granite, and 5 days after that - it was installed.  They shaped a lovely edge and we are happy with the sinks they stocked.  
Both times they came to the house, they called ahead and arrived on time.  They worked carefully, everything fits just right.  We are very pleased.  And it cost almost 1/2 of what Home Depot wanted and with less hassles.  We would definitely use them again and have already recommended them to neighbors.
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"The company is amazing! They were very helpful and communicative in choosing which countertop to go with. They installed it perfectly and it looks beautiful!"

"Counter installers arrived when they said they would and were finished in 3 hours. Everything was cleaned up when they left. Plumber was late due to distance traveled but took care of unexpected problems that arose."

"Smart Tile is an excellent company. Our representative Lorenzo couldn't have been any better. He is beyond excellent. Very concerning careful and professional. I would recommend Smart Tile Company to anyone who is interested in tiling backsplash or counter tops and flooring etc. Excellent job. Thank You very much."

"Very well. Looks like new. Well worth the money paid. The technician was polite, courteous and very professional."

"My experience with epoxy 856 was excellent. The workers were professional, they covered their feet and made sure everything was clean when they left. Most of all my counters and floor are beautiful."

"Our addition went extremely well. American Platinum Remodeling was everything we expected and more. They added a addition to our current home. We renovated our kitchen,bathrooms, and basement. They went above and beyond in every aspect of this project. Greg (The owner) was extremely responsive with all of our needs. He would always answer his phone and text messages all hours of the night. We are so happy and amazed about how this renovation process went. We heard horror stories about hiring contractor compaines and were so happy we choose American Platinum Remodeling. They are everything they promise and thensome. We have recommended them to several family members and friends. if your looking for one of the best companies to handle your project American Platinum Remodeling will not let you down."

"The Homemasters remodeled my kitchen and did several other upgrades in other rooms. Carlos has an excellent reputation and does an excellent job. He was very flexible and easy to work with. I definitely recommend them."