Get matched with top in West-groton, MA

"They were excellent to work with giving us a complete detailed estimate for each of our 3 projects including all of our allowances. Including agreed upon payments schedules for each. They communicated schedules and any adjustment to those schedules, which were all minor. They cleaned at the end of each day of work to keep the dirt down to a minimum. As we did 3 different projects, each with their own contract, if we had not been happy with the first or second we obviously would have not continued to work with them. Friends of ours recommended Superior K&B and we are completely satisfied with their work, including their selected sub-contractors."

"Van is the nicest guy, but clogged drains don't care, so he becomes an Alligator gobbling up the **** in your blocked pipes. He found and cleared my blockage almost 50 feet deep in the pipes! He quickly replaced the broken washer that caused the leaking in my garden faucet. He replaced a tough fixture that I realized afterwards I could never have done. He used to work for Roto-Rooter, so he's got mad skills, but imagine all the experience and the same equipment with a personal touch from a friend who genuinely cares about your sink backing up and grossing out your family. It all began when my regular plumber said he doesn't mess with clogs and referred me to a big-name franchised drainage cleaning company. They were too busy and I was too desperate. I had people coming over for the weekend and everything flushed was finding it's way into my basement bathtub. I tried the intriguingly named Alligators Rooter and Van came over early on Saturday morning. Not only did he root out the problem, but charged me the low end of his price range. You know when someone says it'll cost between this and that, he means THAT! But not Van. He's honest, amiable, and gets the job done! Root for Van, he's The MAN!"

"Everything went great! Needed to find a local plumber in an emergency on a Saturday and Chris was able to be there within 30 minutes of talking to him. He observed the job and communicated what would need to be done and fixed/replaced everything that needed to be. He did tremendous work and I will definitely be calling on him again should I need something done in the future!!"

"IT was great! I have never had a problem working with this company. The people (from the customer service reps to the billing to the drivers) have all been honest and realistic with expectations, answered all of my questions and never charged me more than what is advertised on their website. Patricia and Victoria have gone out of their way to return my many phone calls on the weekends too. You just don't get customer service these days anymore like the bullbag provides.They came when they said they would, did what they said they would do and did it professionally and pleasantlly. It is a pleasure working with such an honest and reputable company. Especially since the dumpster industry has not been know for this! These guys are definitely setting the bar high for all their competition."

"So Many Problems!! (though they tried hard to resolve them) Do NOT make the mistake we did and let them talk you out of pulling a permit. The work by this contractor should definitely be inspected. MA Design quoted a low price, used cheap (Home Depot grade) materials, and relied on workers with limited English skills. Plumbing and carpentry were problematic, seemingly due to inadequate training for some workers, spotty communication and quality control from supervisors, and some sloppy attention to detail. We should add that our foreman, John L, and the workmen were willing enough to fix problems after we discovered them, though we had to pay for time and materials when we found MA Design’s quality standards to be unacceptable. The end result of the bathroom remodeling seems OK and we hope that no more nasty surprises turn up in the future. The two supervisors are generally courteous and anxious to please, but poor communication with their workers and sometimes with us seemed to be typical for this contractor. Here are specific examples of our problems: PLUMBING 1. The plumber (apparently not licensed) installed the wrong shower controller in the wall, tiled over the wall, then tried to hide this mistake by sticking on the control handle taken from the shower controller we had specified. Of course, the controller did not work properly and we discovered what had happened by poking through the unused shower parts and calling the manufacturer. To correct this error, MA Design had to cut a hole in the plaster wall of our hallway. MA Design did repair the plaster but now we have an additional painting job because of their mistake. 2. We also discovered that their “plumber” tried to attach the tub spigot to flexible PEX tubing rather than to a solid copper pipe anchored to a stud in the wall. The spigot worked loose in just a few days. No qualified plumber would have made such a rookie mistake. Repairing this error also required the hole in our hallway wall. Clearly, no qualified supervisor inspected the plumbing before the tile went up in the shower enclosure. 3. Just 2 months after MA Design wrapped up the work, we found a serious water leak coming from the ceiling below the remodeled bathroom. This ruined the ceiling and of course ruined the paint job we had just completed in the room below the leak. To their credit, the supervisor quickly came out, cut a hole in the ceiling, and replaced a flawed PEX tubing fitting with a quick-apply fitting to stop the leak. MA Design then cut away large sections of water-damaged ceiling in two rooms, let things dry out for a few weeks, and applied mold-kill spray to address the mold that had formed. It seems that a fitting on the PEX tubing was not properly crimped. This reinforced our belief that the MA Design workers doing plumbing on our job were not well qualified and that MA Design did not choose to or did not know how to inspect work adequately. Several weeks later, MA Design eventually had the joint repaired by a licensed plumber and repaired the holes in the ceiling. 4. The shower enclosure tiling was done OK for the most part but we found holes in the grout around some tiles. We suspect that the grout job was substandard for another reason: the grout sealing the tub to the floor is cracking and flaking after only 2 months. CARPENTRY 5. We replaced the bathroom window with a safety glass window but MA Design replaced the prior window trim and window sill with lesser quality trim and no window sill whatsoever. This was a complete mismatch with the rest of the house. MA Design quoted use of “standard” trim. If MA Design’s estimate assumed replacing trim with something so obviously out of place with the rest of the house, this should have been clearly stated in the quote. We ended up paying to rip out their trim and replace with trim that matched the rest of the house. In fact, the lumberyard’s “standard” trim exactly matched the trim elsewhere in the house so we felt that MA Contracting’s use of “standard” to describe their materials was deceptive. 6. They also installed a new window in an adjacent room. They made the exterior windowsill out of a very knotty piece of pine, inviting future rot. Even worse, no drip edge was cut into the underside of the sill, which could lead to water wicking under the sill and getting into the exterior siding. No well qualified carpenter would have made a mistake like that. PAINTING 7. MA Design did very little painting for us, just some primer application after drywall installation. Still, the workman on our job made a rookie mistake. He applied primer to a repaired ceiling with a rough wall roller and then applied primer to the doorway trim with that same roller rather than with a brush or smooth roller. The result: the formerly smooth doorway trim now had a rough, thick layer of paint that looked and felt awful. It took us 2 hours of sanding to restore the doorway trim to a smooth surface. This experience reinforced our general impression that many, if not most, MA Design workmen are not properly skilled or trained for the work they are doing. COORDINATION & COMMUNICATION 8. We agreed at the outset which fixtures were to be bought by MA Design and which by us, but MA Design sometimes bought the wrong items, which resulted in confusion and delays. In many cases, we ended up buying the needed fixtures ourselves just to keep the project moving. 9. On at least 10 days, workers were expected but none showed up and MA Design did not call to inform us of this in advance."

"Hagit and Carleton were easy to work with. They responded to our ideas and created an exciting contemporary design. They provided expertise that makes our medium sized kitchen feel spacious. They came up with efficient and aesthetically clever suggestions to make the cabinetry and countertop beautiful as well as functional. We also recommend their installer, Brian, who took great care in aligning the cabinets so that we achieved a flawless result."

"Very satisfied. They are also my first suggestion for my Real Estate clients who are looking to freshen up the house before selling or prior to moving in to a new home. Through my own experience and seeing the results for my clients I have had the opportunity to see all aspects of their work many times.They rae very responsive, I find their prices competitive. and they have always gone that extra step when clients need it. I highly recommend them."

"Did a fantastic job rewiring my light fixtures. I would recommend for anyone that needs electrical problems fixed."

"Excellent! He examined the work, he's professional, on time, he was late by traffic but he called me and let me know, he's friendly, he gave me an estimate and try to figure out how he could save me money. He went out of his way because he don't normally do my area, he mostly do business. He cleaned up after himself. He tested his work after completing it by running the hot and cold water over and over to make sure that his work was complete."

"Sorry, looks like this review got stuck in draft mode for quite a while. But the good thing about that is everyone gets to read a review with an update 1.5 years later on the quality of the work completed! In late 2020 I had recently moved into my new home and the gas water heater wasn't working properly. It was leaky and at least needed the pressure relief valve replaced, but the tank was well past it's expected lifetime. The techs were very helpful, kind and knowledgeable. The valve replacement wasn't going to work because repairing the tank could damage it further, so the tank was replaced instead. The price was very reasonable and installation was done really well. They did a great job with cleanup too! One and a half years later and the tank has had zero issues! I would definitely recommend them for heavy jobs like this or more simple ones around the house. Thank you very much!"