Get matched with top basement drainage channels installers in West Hartford, CT

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

"I was very impressed with David's responsiveness and every member of his crew was a pleasure. They completely removed the kitchen floor (and several layers of subfloor) in my 100+ year-old home, made repairs to floor joists and installed new flooring that looks beautiful. It was an evolving project and I appreciated the team's flexibility and speed with which they completed the project."

"They were able to locate the problem and fixed the issue and and did a good work, great price."

"We hired Budget Dry to review our basement problems and hired them to do the waterproofing project, install new basement windows, install the Santa Fe dehumidifier, and recently they installed our back-up battery system. We highly recommend them -always courteous, get the jobs done quickly and neatly, and always respond when we need their advice/want to purchase new filters. A great company!"

"The owner(John) communicated well, contacted the Building Inspector for us, helped us fill out Permits. His crew were tops at what they did-courteous, neat and clean, became our second family. John and crew manager explained clearly every step of the process and why and how they would be carried out. No shortcuts taken. Excellent products used. Wonderful customer care qualities...each laborer and staff involved. Itâ s been 2 weeks + since the work was completed; weâ ve had downpours and not a drop in the basements. Andrea + Earnest Palmer"

"He came over and did the rough-in for finishing my basement. Took the time to think about what was the most logical things need for me as a homeowner (access to pipes, shut off valves, hook up locations, etc..) very professional and showed quality work."

"Chuck, Alex and Naki did a great job. Lots of attention to detail. Walked me me the whole process so I would feel comfortable"

"My review of the work I have had done by Thomas Gianni & Sons Inc.. They really did a great job of working on my property. I call their office and asked to get some excavation of removing a couple of tree stumps in my yard and to put down approx. 20 yds. of gravel in an area near my shed. It was just about three or four days and they call me back to confirm to come out the next day, June 22. Their employee came by early in the morning and went over all the project. Figured out what equipment he needed and measured up for the materials and started the work about an hour later. He was very cautious and caring about minimal damaging to the yard. After removing the stumps he graded the surrounding area with the machine to the point where I only needed to rake it out to plant new grass. The gravel was put down flat and clean; not a mess. I would definitely hire them again."

"Very pleased with Mike Tullo and his crew. Mike is very professional and personable. There were no real surprises on this job. I knew what was going to be done and when. Mike actually did my job in advance of what was anticipated. The job was done in a day and a half. Everything was cleaned up and the dumpster was removed immediately. The price of the job was very good. The entire roof of the house was ripped and replaced with a very good 30 year warranteed shingle. I can highly recommend Mike and his company from the experience I had."

"Empire Construction and Waterproofing is the best in CT! They were able to correct an unhealthy, mold-ridden situation - my garage had no existing drainage system. Mr. K and his Team excavated and designed a drainage syatem that completely resolved the problem. Mr. K is reliable and communicates well throughout the process. He and his Team were efficient and attacked the problem with sincere effort and determination. The project was carefully planned and executed in a timely manner. I strongly recommend Kris and his Team!"