Get matched with top appliance (major electric appliance) installers and replacers in Wheelwright, MA

"Walter is a very professional and detail oriented. He had a vision that he shared with us and wasted no time with the drawings for our small commercial retail space. We were very impressed with his ideas and feedback. He always communicated with us regularly and answered all our questions honestly. I highly recommend him is you are looking for an experienced and honest builder. "

"Fridge stopped working. No lights, no functions at all. They arrived in a timely manner, diagnosed the problem as a dead fuse in a circuit board which required a new circuit board. After the job was completed, I looked it up online and replacing the fuse is not an easy fix, requiring some soldering, etc. The fridge is also working better now with the new board. Using fridge thermometers, it had to set the fridge compartment at 46° to get it at 37°, Now it's just a couple of degrees off. I'm really glad they fixed it, because I've read there's a nationwide shortage of large appliances the last several months. The repair guys were pleasant and professional."

"Super helpful"

"Over the course of two weeks they were on-time, respectful and easy to work with."

"The internal temp of my stove was not working properly., but at least it still worked.They removed the Electronic board which left me with a non working oven and didn’t even tell me. I have worked with this company for years. The person they sent out was always pleasant and professional. BUT now they were beyond rude. And I still don’t have a working stove!"

"I had kitchen cabinet trim replaced, a herb cabinet built in, soft close hinges installed and prep sanding work done to all cabinet surfaces. The job was done with good results. Kyle took the time to see that I got what I needed and he is very easy to work with. It was a pleasure and look forward to hiring him in Spring to do some deck railing replacements."

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."