Get matched with top pipe repairers in Wilmington, IL

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I usually don't look forward to giving reviews because if I can't give a stellar review I'd rather not give any review -- just my nature. But with the Plumbing Doctor I have never had a better customer service experience than I had with John and his staff.

I had a pretty bad leaky outdoor faucet and when I saw the Big Deal for an outdoor faucet replacement I did an impulse buy hoping that's what I needed. John got back to me within the 2 days the deal said he would and we made an appointment within the next few days.

His serviceperson arrived on time and went to work. That's when we had a problem. When he was trying to change the assembly, it broke off inside of the wall between the inside and outside walls due to the way it was originally installed. He said he would have to open up my inside walls to get to it, which to me was not so much the problem as it was to getting to the wall as I have a one piece desk-hutch unit that hugs that corner of the wall and basically is non-moveable. Lucian (the plumber) had John call me and said even though opening up walls is not part of the basic service, they would cover it because the pipe broke while the technician was working on it. Whew! I was not ready for major plumbing expenses for a leaky faucet.

Lucian had to take apart some panels under my desk and make 2 holes in the wall before he able to fix and replace the broken section of pipe. When he was finished he said I would have to get someone else to fix the holes as he didn't know how to do that. I was a little disappointed but more concerned that mice or bugs would come in from the outside. About an hour later John called to ask if I was happy with the work done and I told him I still had holes in my wall, he said he wanted me to be "100% satisfied" and said he would send someone over to get them patched. Since that was a Friday, I received a call on Monday from a different gentleman who made an appointment for the next day to finish the job. He brought pieces of drywall and spackle and finished the job. He offered to come back when the plaster dried to sand it down but I told him not to bother that I would worry about it when I repainted the room since the patching was hidden behind the desk panel. He put everything back, cleaned up and wanted to make sure I was a satisfied customer. I cannot believe it. These guys were really concerned about getting the job done, on time and correctly. I would trust them with any plumbing job in the future. And, by the way, the faucet works great and doesn't leak!

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"They came out to see what type of repair needed to be completed and they did an excellent job of explaining the different options available for purchase. On day of repair, they were on time and kept everything nice and clean during the replacement process. They even fixed a minor issue they noticed while doing the replacement under the sink for no additional charge since they were working right there."

"Have used them 3 times. Always quick to response and easy to work with. Once I called them on a Sunday and no advance notice. They showed up right way. When I called them for service that Sunday, there was no mention or hassle about how it is Sunday and emergency call and extra charge that and service fee that.... Solved the sewer line problem and charged me normal rate and kept me updated during the whole process."

"Great experience overall. Originally hired this firm just to refinish a bathtub although I had many other repairs to do. While assessing the bathtub job, Matt offered, for a very fair price, to replace the tub faucets and new vanity that I had purchased . He also found where water had gotten into the wall behind the tub faucet and made the wall soggy. He was able to remove the tile, repair the wall, and replace the tile, without additional charge. After beautifully finishing the bathroom, I asked Matt to quote on removing a kitchen cabinet and repairing and painting the drywall around it. He did a fabulous job, again for a great price. Then I asked him to paint the garage door and porch ceiling. All the work has been done well. I use this firm repeatedly because of the work quality and price."

"Joe impressed me from the start by returning my call from his vacation to set up time to come give estimate when he returned. He was not only on time, but early on the day of estimate. The estimate was a range of cost based on the fact we didn't know what damage we would find in terms of whether the mold spread behind tub surround. Thankfully when the wall was open we could see it hadn't spread so it was at the low end of the estimate even with us adding an extra job on there that I forgot to inquire about. The work was done in two stages. Joe and his plumber came out the first day to do all plumbing related work. They switched out all the bathroom trim from builders grade that came with house to a nice satin nickle that we provided. It looks great. The shut off valves under sink were locked up from age/corrosion so they needed replaced so the sink was a little more involved than initially thought. The reverse osmosis we provided to replace our old one was quite different and the fittings and lines were different so it was a little tricky but they got it up and running for a fraction of previous quotes we had gotten from other plumbers. The drywall repair was done by his drywall guy the next day. Did a good job repairing the bathroom in a tricky spot that left little room for working. The drywall repair plan for my son's room was to cut out the wall my husband destroyed trying to hang a floating desk, put a cross support in and then put up the new drywall. Once the wall was open and we could see what was behind it, it proved to be more labor intensive to put in the cross support because of the odd things running through the wall and made the desk trickier to hang. But it's up and secure which puts us mikes ahead of where we were. My only real complaint was having to scrub some drywall mud out of the carpet that spattered outside of where the dropcloth was but it's not a big deal. All in all I'm happy and will gladly hire Carlson Contracting again and have already inquired on a quote for a different job. The Angie's list coupon was a bonus and helped us save money."

"It went well! The repair was very extensive but they did a great job. They were very professional and I would highly recommend them."

"I'm not a plumber so I can't absolutely say what I needed, but my property was dug up and my fence taken down to get the bobcat in. They left quite a bit of broken pipe and water bottles and their tape measure. The 2 men who were here 2 days were very loud shouting and playing and I hoped my neighbors weren't mad... sorryguys"

"Everything went great. Having repeated back-ups in the basement I decided it was time to do something. Black Diamond came out and put a snake camera down the access pipe while I watched. I was able to see the several places where roots had become an issue in the outside pipe. After explaining my options clearly I decided to have them install an outside access pipe to get to the "root" of the problems more easily. The pricing was fair and they came out exactly when they said they would - even though the temps were around zero outside! Despite the cold the work was done pretty quickly. The only drawback is a minor one. A mound was left behind at the dig site which I was told would settle after the ground thawed and perhaps some rains. It did settle a little bit, but there is still a good sized mound of dirt in my front yard. No big deal. I have had no plumbing issues since they installed the pipe and did a proper routing of the pipes. Overall great job.
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"Jose/Windy City Plumbing was very responsive to our house compliance issues.  He provides you with options on how you should address the problem in order to be in compliance.  His staff are professional and respectful.  And the clean up very well after they leave.  
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"I trusted Captain Rooter to buy the new faucet I needed.  The one he purchased was reasonably priced and looks great !!  He SAVED me money - but figuring out how to fix something in a simpler way  -- instead of a more complicated way that would have been more expensive.    
In addition to being on time and doing the job well - Captain Rooter - was also a nice guy to spend several hours with.  Unlike some repairmen I've dealt with in the past ...(not Angie referrals) ...Captain Rooter  -  was very social.   We talked about world affairs, our famliies and stuff in the local news -- and he never missed a beat - as he continued to make repairs.
 I've been in my home for a dozen years -- before I had to deal with a plumbing problem.   I guess I've been lucky in that respect.   I consider myself lucky again-- because I picked Captain Rooter - to fix things. 


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