Get matched with top pipe repairers in Wilmington, IL

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I usually don't look forward to giving reviews because if I can't give a stellar review I'd rather not give any review -- just my nature. But with the Plumbing Doctor I have never had a better customer service experience than I had with John and his staff.

I had a pretty bad leaky outdoor faucet and when I saw the Big Deal for an outdoor faucet replacement I did an impulse buy hoping that's what I needed. John got back to me within the 2 days the deal said he would and we made an appointment within the next few days.

His serviceperson arrived on time and went to work. That's when we had a problem. When he was trying to change the assembly, it broke off inside of the wall between the inside and outside walls due to the way it was originally installed. He said he would have to open up my inside walls to get to it, which to me was not so much the problem as it was to getting to the wall as I have a one piece desk-hutch unit that hugs that corner of the wall and basically is non-moveable. Lucian (the plumber) had John call me and said even though opening up walls is not part of the basic service, they would cover it because the pipe broke while the technician was working on it. Whew! I was not ready for major plumbing expenses for a leaky faucet.

Lucian had to take apart some panels under my desk and make 2 holes in the wall before he able to fix and replace the broken section of pipe. When he was finished he said I would have to get someone else to fix the holes as he didn't know how to do that. I was a little disappointed but more concerned that mice or bugs would come in from the outside. About an hour later John called to ask if I was happy with the work done and I told him I still had holes in my wall, he said he wanted me to be "100% satisfied" and said he would send someone over to get them patched. Since that was a Friday, I received a call on Monday from a different gentleman who made an appointment for the next day to finish the job. He brought pieces of drywall and spackle and finished the job. He offered to come back when the plaster dried to sand it down but I told him not to bother that I would worry about it when I repainted the room since the patching was hidden behind the desk panel. He put everything back, cleaned up and wanted to make sure I was a satisfied customer. I cannot believe it. These guys were really concerned about getting the job done, on time and correctly. I would trust them with any plumbing job in the future. And, by the way, the faucet works great and doesn't leak!

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"Dom came out to look at the sink. He let me know it would need to be rodded, but the pipe itself was very rusted and may need to be replaced. He tried he best to find a way to get the sink fixed that day without needing to replace anything. Unfortunately the sink is done. He was able to get a technician available right away for tomorrow to start the process of replacement. Very pleased with how this was handled."

"I use them every year and they always get the job done quick and at a fair price. They always take the time to explain any issues or potential issues."

"Mark kept us informed before during and after the project.  Due to previous damage to the tub Mark had to complete a repair before refinishing. Overall about 7 hours of work. I would not hesitate to use again.
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"The experience was excellent. We called on a Monday and they were able to schedule us in for Thursday, and there was no emergency charge, etc. to come out same week. Joe (the owner) and his employee John were on time, called to say they were on the way, were both very professional, the work was done neatly & was cleaned up after, the repair itself was done very quickly, & they explained what they found and what was done to fix the problem. Joe also gave us the Angie’s List discount (even though I forgot to ask for it) and also provided us a very reasonable quote on some additional ceiling repair we needed done. They were able to give us a more cost effective alternative for the additional repairs we needed as opposed to going the expensive route; again without even being asked. We would recommend them highly to others and will be using this company again."

"I have used J Blanton for several years. They are very professional and have been very good to me. Our furnace stopped working. A specific part was broken, and it would have been a $1500 repair. Seeing as it was a 15 year old furnace, they advised just to get a newer one. They even called me to discuss this as I had originally misunderstood the situation and was going to go with the repair instead of replacement. They called to discuss further as the replacement was the smarter choice, so they wanted to make sure I fully understood the situation. I appreciate that! The new furnace is in and works well (the few times we have used it thus far). Also, they helped in selection of a new efficient unit."

"I did not hire them and Angie’s lust did not allow me to remove. Kept sending reminders"

"Sewer line froze and backed up into the downstairs bathtub (gross!!) on New Year's Day. Someone was at my house within hours and tried diligently for hours to fix the problem only to learn the pipes needed to be replaced. They came back 2 days later, on time (early actually) and completed the job. The young men that were here for both occasions were professional and had great personalities."

"Jose came to our 3-flat to take a look at the work we requested in two units. He provided an estimate quickly, and then we agreed on a convenient time for the work to begin. A 2-man crew showed up at the agreed upon time and worked diligently and professionally throughout the day. They communicated consistently about the work they were doing and were very cordial; they cleaned up the work areas nicely. The estimate was right on point. I also referred a friend to Windy City Plumbing and they were very responsive to her as well."

"very well.Mr. Patrick Kulach was very nice.And he was on time.He did not make a mess.He cleaned area when finished working.I will let my neighbors and church members know about your company.Thank you so much.Mary Willard."