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"They did a wonderful job replacing the railing on my deck. I’m looking forward to spending time on it. Worth every penny. Excellent job! I highly recommend him for any project."

"work done promptly and clean up great"

"They were quick, upfront about cost, had great communication, and did a good job. I would recommend and hire again for future projects."

"I am probably one of the most skeptical, penny pinching, perfectionist people on the planet. I worked as a Quality control technician for 31 years for DOA. Waters Custon Exteriors met all my expectations i.e. cost, workmanship, quality of material, timeliness, & cleanliness. I was especially gratified by their patience & ability to keep me informed throughout the process. Thavis, & his family did an excellent job on both my chimney's & roof replacement. They were also very professional in adherence to the current coronavirus protocols. I am telling everyone I know about this company. And yes as you can tell I am extremely satisfied."

"After receiving a few other estimates on a sunroom addition plus a screened in porch, we decided to go with Legacy Windows. Mark’s estimate was in the middle of the other estimates and he offered much more flexibility than the other companies we spoke to in terms of customization. He is a great salesman with previous marketing experience. We signed our contract on April 10th. We were told that Mark and his crew were finishing a room and would be able to start in 2-3 weeks with a timeframe of 6-8 weeks for completion of our room addition project. The budget and timeframe worked well for us, so we decided to add replacement windows for the rest of our house (11 windows total). Several weeks went by and our project had not yet started so we followed up with Mark. We were told that there were issues with his current project (did not pass inspection) and it would push our start date back due to the workmanship repairs. During this time period before any work began on our project we would communicate often with Mark to check on the status of our project. The really frustrating thing about working with Mark is his inability to fulfill commitments he would make to us in regards to project timing and when things would be done. Our primary communication with him was via text messages and time after time he would tell us, “we should be starting next week” or “we are going to be making up for lost time quickly” and time would pass and it just wouldn’t happen. Work on our project began when our existing windows were replaced in early June. The foundation for the expansion was finally started in late June and framing started in early July (roughly 3 months after signing the contract). The first crew completed the framing, hired the shingles out, installed some of the cedar siding, and installed one wall of windows. We were seeing decent progress after having such a long wait in the beginning, all the while the commitment issue just kept popping up. We would get a text saying something like, “going to be at the house tomorrow with some stone samples” and he wouldn’t show up. It was annoying, but progress was being made and we were happy with how the expansion was taking shape so we were willing to overlook it. Sometime toward the beginning of August (roughly 4 months after signing the contract), work just stopped. Again, when we would reach out to Mark asking about the status of our project we would be told, “I’ll have an action plan later this afternoon” or “we want to get everything we done we can this week” or “the crew will be there tomorrow and we will be working all week on your project trying to finish”. In the meantime, nothing would be done and we would repeat the process. This went on for over 3 weeks, during this time there was absolutely no work done. Large piles of construction trash and building materials sat in our yard during this time. A great deal of the usable wood began to warp and I am sure that ultimately materials had to be tossed from being left in the elements for so long. After a couple weeks I finally moved a significant portion of the usable wood up onto the deck so it would at least be partially protected. We found out that there was an issue with the electrical and Mark had decided to let Crew #1 go as they were not meeting his expectations, but it was not communicated to us until the end of the over 3 week period. A second crew then arrived who Mark said usually only did work for him on the south side of Indy (we live in Lebanon), but he wanted to get our project back on track. There seemed to be little to no communication between the crew and Mark on what they were supposed to work on so we had to explain to them what was in the contract to be completed. Crew #2 also started making good progress, they finished the cedar siding, got the rest of the windows installed in the sunroom as well as installing the sunroom ceiling. About this time, which was at the beginning of September we had a separate crew come out to do the drywall. Mark recommended them very highly. As it turned out, the drywall was not properly installed or insulated (in some walls there was no insulation), and ultimately it had to be taken down and redone by Crew #2. Crew #2 seemed to be doing a really good job and we were quite pleased with their progress and the quality of work they were doing for us. They were replaced by Crew #3 sometime in mid-September. We were never told why they were replaced, but Crew #3 was much closer to where we lived so I assume that had something to do with it. Much like when Crew #2 started, there seemed to be little communication between Crew #3 and Mark on what they were supposed to work on. So we again had to explain what was in the contract to be completed. All through the process, the commitment issues mentioned previously continued. We were not as happy with the quality of the work done by Crew #3 as we had been by Crew #2 (or even Crew #1), but they did finally complete for the project for us and after (3) failed attempts we finally received a pass from the building inspector on his final inspection. When Crew #3 decided they were finished they never came back, we communicated multiple times with Mark about the remaining punch list items to no avail and ultimately decided to finish most of the small punch list items ourselves instead of waiting any longer for them to finish (clean up, sanding / finishing drywall, etc.). We love the way the sunroom and covered porch area turned out. From contract signing until the end it took a little over six months, but in Mark’s defense he did agree to let us add a brand new window in the dining room of our house to tie everything together at no cost to us as appreciation for our patience. There are things that we liked about Mark’s company and things we didn’t, I have tried to summarize each category as follows: Positives • Price seemed reasonable • It is truly a custom build, no problem with changes we had at any point • Love the way it turned out, looks amazing • Mark seemed to genuinely care about the quality of the product he was delivering to us (he replaced the cedar shakes that had been installed by Crew #1 because he wasn’t happy with the quality Negatives • Our project seldom felt like it was a priority, part of the reason it took so long was because they were over committed on other projects • Commitment Issues (addressed previously) • Construction Trash left in our yard for months • We cleaned up inside more than they did, I understand drywall work is messy. They never swept up any of the dust and they didn’t clean up any of the clumps of dried drywall mud all over the floor. • We finished some of the minor punch list items, just to be done."

"The first time it was $21,000, then we had them do some additional...they gave us an estimate, I think of around $6000 and honestly we haven't paid them because they haven't finished. They seemed very professional. I thought they would do an excellent job. They could match our color scheme. This is in a company that is warranted, life time paint, never have to paint again and if we do, we'll come out time and time again to do it. So the idea was great and we had been having to paint the brand new home every year. We were tired of that and they seemed like they could do a great job and the product seemed very good. We had them paint it the first time and we had room additions added and they painted that. It seemed very good and very professional. They painted some things that they shouldn't have like the windows, so it is hard to close them. Overall they did a decent job but then the last time they came out to do some repair work, they actually did some construction in addition to the painting and then they didn't match the paint colors correctly. They didn't finish the repair work, where they thought they might have finished it, it wasn't as it was before architecturally, aesthetically pleasing anymore. I had a punch out list and I said, this is all the punch out list that needs to be addressed. They said something about, okay they'll take care of it but they never scheduled a time or place to review the punch out list or to schedule to get them fixed. We have been calling and they've not been returning our calls. We thought they were out of business actually. Then last year all of our windows sills rotted and again, with the paint that wouldn't have happened. We replaced all of our windows. The window company actually reached out to Hoosier Permanent Coatings  and they are still in business as you probably found them in your system. They said well because we didn't pay them that last amount our, warranty is null and void. So we've been trying to call them, we leave messages and they don't call us back. If we talked to them maybe this thing can be settled."

"Eric removed two layers of shingles from our 40 year old roof and replaced them with new 3D Duration shingles. The job started with us needing someone to replace some siding on the chimney due to water leaking in behind the siding causing deterioration and paint peeling off of the siding panels. The repair which we were pursuing was relatively small and consequently we contacted several qualified contractors and they were not willing to even come and scope out our job. Someone referred us to Maximus and when I called and talked to Eric, he was willing to take on the project even though it was small. When he showed up to evaluate the situation and give an estimate for the job, he discovered that the cause of our problem was due to the concrete cap around our chimneys that had cracked and separated and allowed water to seep in and deteriorate the trim boards and siding.We agreed to have him replace the siding and trim boards and to replace the chimney chase because his quote was very reasonable. During this same visit, I was asking him about the condition of the shingles on the roof because they had been in place for 20 years. They were showing signs of wear but he said they could last another year or two. I inquired as to the cost of him roofing the house too while he was doing the other jobs for us and that quote seemed very reasonable so I agreed to that job as well. He has just finished the total project in less than a week and everything looks really good. He maintained the schedule that he promised and he was on site nearly every day to make sure things were running smooth. We will definitely call Maximus again when the need arises.
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I talked with the and quot;head guyand quot; about my roof indicating I had lost several shingles and he said he would come and check it out. I had purchased an Angies List voucher for a roof inspection and minor repair. We discussed this and I understood it, of course, would not include roofing.

After touring my roof he said all the roof cap shingles would have to be replaced and gave me a price. No, he did not discount the $79 I had paid for the AL voucher(?). Seemed to think that was okay. Said it would take x number of shingle bundles. He left for quite a while...said he crew would be there within 30 minutes..wrong again. He arrives, crew arrives. Heard him and crew talking and crew said it wouldn't take nearly that many bundles. He comes in to leave and collect (before job is completed). I said not paying until job is done, besides heard the conversation so need to change price. We did.

Overall, he was arrogant, indifferent and not pleasant to deal with. However, his crew was wonderful. Worked hard and at the end did some extra for me. I feel sorry for them having to work for such a pompous person.

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"This was the only roofing company that we requested estimates from that suggested that we contact our insurance company to see if they would pay some for the new roof due to some wind and hail damage notice when they inspected the old roof. Our insurance company did pay about half of the total cost.
I'm not totally comfortable in judging the roofing job right now. I was not home when they put the new roof on. The representative called one day saying they planned to put the roof on the following day. I had a previous commitment and couldn't be home on that day and I told him I would prefer that they reschedule so I could be there. He called his contractor to see if they could change the work day but the contractor wanted to do the job on the following day. Therefore, I wasn't there to see the work being done. The roof looks good and I think they did a good job but only time will tell.
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