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"They called fast, did the job the next day at the best price saving me 600.00 on a new pool heater install."

"Poorly. The chemicals were usually maintained adequately, but not always. One time when we had a major clarity issue, it took me reaching out to the technician directly (who was the one employee who seemed to care about the service provided by the company) in order for it to be remedied. The major issue I had was that their technician broke our pool chlorinator while removing the cap to replace the chlorine tabs. I realize that this sort of thing can happen, so it was not a big deal. However, it was an integral part of our system, so it needed to be replaced. Without it in place, the pool pump/filter could not be run, as it would simply pump all the water out of the pool. The technician said he would put in a work order for repair. I did not hear from them for two days, so I called them, Apparently, the technician never put in the work order, or the company simply ignored it, because they had no record of the issue. They worked up an estimate, and said I would have to pay $304 for the repair. When I told them the system was fine prior to the technician arriving, and was broken by him, they simply said their technician informed them that the item was broken under normal maintenance procedures, and that they could only repair it under the terms of the estimate they sent me. I informed them that the reason it broke was that the technician had previously tightened the cap too tight, which required an extreme amount of force to remove, thereby breaking the chlorinator. I had looked at the chlorinator, and noticed that the technician had installed the cap so tight that it had squeezed the silicone seal out of the cap. i also informed them that i had already replaced the seal once due to their technician over tightening the cap. I was again told the same statement about them only being able to repair the item under the terms of the estimate provided to me. They never offered to have someone come out and look at the broken item, or anything else to make me feel better about using their services. It seemed to me that they had experienced issues before, as their response was very canned, as if it had been written by their attorney. So, I canceled my service with them, and have repaired the issue and am looking to move on to another company. I called the original technician, who seems to me to be a responsible and knowledgeable individual, to inform him of the issue with the chlorinator. I did not expect anything from him, and simply wanted to let him know what type of company he was working for, as I feel he deserved better. He told me he no longer works for them, because of how unprofessional they are. I am writing this because of the high marks I see for professional Aquatic Services on Angie's List. In general, the service I have received has never been very good. They have usually taken care of the chemical balance in the pool, which is quite straightforward, but have not done much else. The report I receive weekly states the chemical levels when checked and any chemicals added during the visit. They have rarely gelled with the measurements I checked, but were not an issue, so I never said anything. They were supposed to also clean out the skimmer basket and the pump basket. This was always checked off as completed in the report. I work from home, and have been present almost every time the technician has come by. The only time I saw anybody clean the skimmer basket was when the original technician did the servicing, when they were understaffed. The later technicians seemed under trained. I cleaned out the pump basket in May, and it was 1/3 full of acorn caps from the live oaks in our yard. We had a squirrel fall through our lanai screen in early March, so a lot of acorn caps got into our pool. We had the lanai screen replaced in early March, so those caps had been in the pump basket for two months or so. I generally prefer to use local, family owned businesses, but felt it was necessary to share my experiences with Professional Aquatic Services."

"Crew were hired to replace solar for pool BUT noticed damage to shingles we were unaware of - completed installation after we had had the roof repaired - professional pleasant technicians did the work quickly and well."

"I could not be happier with this company from contract to completed projects. It all starts with the sales guy Marty. He was right on time for the consultation and the next day I had an estimate. I got several estimates from other companies, and Blue Horizons was in the middle -- not the cheapest nor the most expensive. The first crew to show up drained the pool and replace the tile which looks amazing. We then had to have a leak fixed which Blue Horizons doesn't do but they coordinated with the guy who fixed the leak so I didn't' have to do that coordination. Next up were the paver guys who do amazing work. We also had a drain installed so it took these guys about a week to finish, but they were there every day by 8a and worked until at least 5p and somedays later. Once they finished the pool refinisher guys showed up a few days later to refinish the pool Once the water was added they sent a couple guys out a few times to make sure the all of the chemicals were correct. I had one small issue and I sent an email to the office at 10p at night. By 7a the next morning someone had responded and had already contacted my crew when they got there for the day. They have some of the best communication and timeliness of anyone. Wish I could use them for all my jobs around my house. :)"

"Excellent customer service, very knowledgeable. Pool looks beautiful!!"