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"Choice Home Warranty presents their company as the best home warranty. The sales pitch I received on the phone multiple times and in my countless e-mails that they sent. The information stated that repairs are done at times on the same day. I did purchase the warranty in June 2023. I called for my first service on July 21st. When my washer was draining the water my kitchen sink filled up with the water the washer was draining. I was then told that the job is sent out and we wait 24-48 hours for the response with an appointment. So I waited and followed up with a call to Choice. I was told no one had accepted the job. I received a phone call from Falcon Plumbing asking if I still needed service? I said yes!! The service was scheduled on July 26th. That is 5 days after my request for service. Not the same day not right away 5 days later. The young man that came out was very efficient . He cleared the pipe and asked me to run the washer to see that the water did not back up into the sink again. Problem solved. I did pay the required $75.00 for the service. I am very disappointed that Choice sounded like it was better than other home warranty co. I realize that Choice was not concerned with getting my repair right away. I have had a home warranty on my home since I purchased it 5 years ago. I think they are just like protection plans you purchase on a home appliance. Everyone will explain how you need this so much when they are trying to sell it to you. Hoping you never need to use it...Bad first experience."

"If you want a contractor who will pay attention to problems/defects from previous repairs (or original construction), bring these to your attention and correct the problem, then Cyril is the guy for you.  
Was the final cost higher than the estimate?  Yes, but only because he discovered problems with the original construction to my attention and provided suggestions to resolve.  When you find that the posts that hold up a deck 20+ feet high are sitting on dirt or a scrap of 2x10 with no concrete support, that's something I want to know and fix.  The final cost was reasonable, given the extra work I authorized Cyril to complete in order to ensure the safety of my family and guest.  Cyril always let me know what he had found, including pictures to document (I wasn't on site) and didn't perform extra work without permission.
I think he did a fabulous job.  We are very pleased with the work and the finished result.  
I will definitely use Cyril again.
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"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

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The damaged subflooring replacement went quite well (an A Rating on this). The faucet installation was also okay, but the rest of our experience with Mr. Saunders was not very satisfactory. He frequently stopped work on our project to tend to other ones. That is not unusual up here, but I almost always had to call him before he would come back, which led to about two months of living with our furniture displaced. Another problem was that his assistant cracked the new light covering. Mr. Saunders did offer to replace it, but by that time there had been so many delays, I told him not to bother since it was not all that noticeable.



Mr. Saunders also lost professionalism points with me because he constantly complained about things, such as the amount of dust he found under the old carpeting and the number of staples used in the subflooring of our manufactured home.  Then after telling us we had to be extra careful about cleaning up the dust or the vinyl would not lay properly, he and his assistant did not remove the staples and did a sloppy job of leveling the subflooring before laying down the vinyl. Again, as with the light cover, I just decided to give up and get him out of our home.

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Family operated general remodeling and home repair.

"I called Don at A-1 Appalachian Pumping on Friday afternoon, and he was at my house on Tuesday morning to check and pump my septic tank. He was very professional and his assistant, Donald was as well. They took about a half hour total to pump my tank and replace the filter. They had no difficulty locating the tank and the work was completed efficiently. I would highly recommend them.
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We specialize in handyman services, home repairs, home improvements, carpentry services, painting, ceiling fan installs, TV mounting, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!