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"R&B are great! They were able to come out and see the job and give me a price. They came back a week or so later and knocked it out in under 2 hours."

"Contractor Recommendation: Norfolk County Heating & Cooling Our 1895 refurbished Victorian's 3rd-floor mini split unit needed repair. Leaking lines were replaced. A chemical reaction between the copper line and wrapped insulation caused pinhole leaks in the line set. Manufacturers recalled that the warranty had expired and the unit was cooling poorly. Four contractors were contacted for estimates. Owner Patrick and project supervisor Renato excelled. They quickly listened and explained the problem, process challenges, and possible solutions. The price given was accurate and a fraction of the others I received. That worried me until it became clear the other contractors had quoted outrageous pricesâ either their company was understaffed and didn't want the small project or thought the customer was ignorant. The other contractors pressured us to upgrade from line replacement to system overhaul. One refused to provide an itemized breakdown of the FIVE times Norfolk H&C estimate but continued contacting me to finalize the sale without changing the price or explanation. Renato visited the day before the appointment to take additional photographs and check his materials. On replacement/installation day, Renato and his assistant were punctual and polite, knocked and asked permission before entering the property, and were great to our small dog. They avoided disturbing a newly planted lawn and cleaned the house and area. Renato showed me the finished project, how he installed it, what he replaced, and its system testing. I highly recommend Norfolk County Heating & Cooling for any HVAC projectâ one of our most remarkable home contracting experiences."

"I have nothing but good things to say about this company. Our appointment was scheduled between 9:30 and 11:30. The technician, Casey, showed up at 9:25, which was great since we had things we wanted to do. He was not only courteous and professional, but an easy going person who was easy to talk to. He immediately started determining what our problem was and was able to quickly troubleshoot the issue. He determined that it was lint from a poorly placed dryer vent that clogged up the cooling vanes that caused the AC unit to overheat and not work properly. Once he cleaned it, he was able to test the system and found that the freon levels were fine and the system was running properly. He even showed me the gages and explained what the readings meant. He didnâ t try to add anything more to the bill, such as unnecessary freon or additional labor time. He was honest and only charged exactly was was required. Casey is an honorable man, which is a rarity these days. I highly recommend him and his company and will only be calling them for my future AC needs."

"Shawn Thompson did a great job diagnosing our AC issue and repairing it promptly. He is an above-and-beyond the call of duty kind of guy who came out after hours to help us out during a heat wave. I couldnâ t recommend him more highly."

"Very professional and very good work, super recommended!!"

"Metro West Mini Splits recently installed 6 mini splits in February 2025 to our new home in Marlborough, MA. Alan, Jamie, and their team were so kind, respectful, knowledgeable, timely, communicative, and easy to work with. We could not be happier with the final product! Metro West Mini Splits was also very reasonably priced, and they made the Mass Save rebate process a breeze. 100% would recommend to anyone needing heating or cooling services!"

"Terrible customer service He created giant messes and lied to me on multiple occasions. I will say anything to get the project and not actually answer questions. When they came to give the quote, I asked them where they would put the heat pump and I said behind the house, but when they went to install it, it would not fit behind the house according to code. I constantly had to hound them to finish the job. They started in the spring, and then they did not finish until the winter, after saying they could start in 2 weeks. They left me without heat on below-freezing days because they were not finished. They did not honor parts of the contract. charged for service even though the contract says it is free for 3 years. They tried to charge me for things they did not install(humidifier). Installed the ventilation system over some sill rot. I left gaping holes in my home for months. I had to hound them every step of the way to get them to do the next part of the project. They were replacing propane and oil with gas and did not tell me I had to remove the propane to do so, and then the town would not permit their work and I had to pay out of pocket for more conversions. I had to hound them to get permits, including an oil tank removal permit, which they never pulled and I still do not have! The end result was an expensive system that I think is misconfigured and ill-fitting for my home (it does not remove humidity properly). If you would like to do the project management yourself, hire this company. That said, there was one very nice technician, but I would not have them install anything."

"Terrible ongoing experience. 3 yrs. later and our combi unit still doesn't work. They claim it's past warranty but we informed them of the issue a week after it was installed. They tried everything they knew(which wasn't anything ) They replaced the unit, it still didn't work. They blamed our shower water mixer, so we had our bathroom remodeled, trusting they knew what they were talking about, again ,lack of knowledge about the product they sell and install. They offered to install a water tank because they knew it was a problem, when we rejected that solution as just plain dumb, (I think you get a combi unit to eliminate a water tank) So bottom line is they installed this unit that has never worked. These idiots should know whether or not your plumbing is appropriate for the unit to work BEFORE they install it and bill you 14,000. Now I have to hire a plumber to figure out and fix what they can't or won't and then hire a lawyer to sue them for the cost, which, if they had been knowledgeable about their product in the first place, any added cost should have been included in the quote they gave us. To top it all off I have a blind intellectually challenged daughter that struggles physically and emotionally with taking a shower. We're getting older and the purpose of this whole thing was to make life easier for her and her caretaker when we're gone. They've ruined the value of our home. DO NOT HIRE THESE INCONSIDERATE JACKASSES!!!"