Get matched with top wood stairs and railings installers and replacers in Yorktown, VA

"The work was done very well and very efficiently."

"Mr Handyman was prompt up front and good to work with."

"Get someone in the customer service department that you can call on with questions and or issues if they should arise. After this review, the contacted me and everything was fixed to my satisfaction."

"The good:
- The people were friendly for the most part
- They did good work in some ways
- Their subcontractors did good work
- They gave us a quartz counter top "for free" for our desk
- They did a couple extra things without charging us
- Everything looks good (if you don't look too closely)
The bad:
- I did not like the communication in the beginning, but I hoped, based on the reviews they got, that they would do a good job. I was disappointed with a lot of things - see below.
- I had to prepare my own detailed cost estimate (based on their difficult to understand e-mails) and get them to let me know if my estimate was correct or not. They would only give me a lump sum price and very little detail on what I was getting.
- They seemed to have never worked with the Cabinet Factory before. It was almost impossible to get any information about the cabinets we bought prior to signing a contract. Neither Get It Done (GID) or the Cabinet Factory wanted to talk to us about them. In the beginning I asked for no fiberboard and ended up with lots of fiberboard. Also, GID apparently does not know what fiberboard is - they were trying to tell me the kick-boards were not fiberboard (they are). The cabinets seem pretty low quality although at the time I was told by the Cabinet Factory that the cabinets I was getting were good quality and approaching the cost of the high end cabinets. One of the sliders in the pantry broke right away because there was too much weight. I never had this problem with my previous cabinets.
- They used wax crayon as paint in many locations on the cabinets. This is bad because it is not intended as paint, it is sticky, and wipes off easily.
- They told me it would be $100 more per fixture (about $1000) for LED under cabinet lighting. I still don't understand why they say it costs that much more. The lights they installed get very hot.
- There was very little attention to detail. They were going to stop the peninsula cabinets about 6 inches short of the end of the floor tile. It would have looked really silly - fortunately, I caught it in time and got them to adjust it.
- They put two joints in my crown molding about 12 inches apart and did a poor job with the joints. It looks very bad.
- The painting of the walls was bad. They missed lots of areas and they wanted me to mark all the areas they missed for them.
- They did not plan out the closet desk and shelves well at all. I told them I wanted a shelf for a TV, and they gave me shelves that weren't wide enough. Then they rigged it to work after lots of discussion.
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"All went well. Job done in time estimated and at even better price than original rough estimate. Stairs look great; all cutting/fitting was done with great precision."

"Great job would hire steve again and agai"

"We bought a deal on Angie's List that resulted in significant discount from what a normal quote would have been, so they get an A+ on price.  The Belletto staff was friendly over phone, but service-wise, they had to delay our concrete replacement by over a month.  First it was because they were backed up; then it was because their "concrete truck broke."  After finishing the concrete and letting it dry, they were supposed to finish the job by replacing our front porch pole so that it could support the weight of the roof.  That was scheduled for a date that was two months after they initially replaced the concrete...not sure why.  But interestingly, they happened to be in the neighborhood on random weekday in mid-December and offered to install the pole.  It was pure luck that we happened to be home that day because we both work full time jobs on weekdays...  We didn't anticipate them coming so we had to rush to Lowe's to buy the pole while they waited in front of our house.  I suppose it was nice of them to wait.



Overall, we are satisfied with their work.  However the scheduling issues were a little annoying to deal with because first they kept postponing initiation of the work, and then they unexpectedly showed up early to finish the last part.  Nonetheless, it wasn't too bad and we managed to get it done...  I give them an A simply because I saved several hundred dollars, which was worth some of the scheduling nuances.
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"Originally, we were scheduled to have our roof inspected on January 10, but due to an ice storm it was not actually inspected until January 24. The owner came out finding that the roof was in pretty good shape. However, some of the roof caps on the various ridge lines needed to be replaced. He also found that the sealant around the pipes coming through the roof had cracked and could be letting in water from either rain or snow. The Technician came out the next day and repaired everything. He also cleaned out the gutters which were long overdue to be cleaned."

"Good, we had them do a fireplace and I knew it was not easy but they did a very good job on it, then the kitchen and hallway was next, very good."

"Window Depot USA were very efficient and did exactly what they said they were going to do. We were very happy with all the work they did and we have no complaints whatsoever. They did a great job."