Get matched with top faucets, fixtures and pipes repair or replacers in Chicago Heights, IL

"IF...youre having a problem or just updating fixtures, Big Wrench Plumbers are the folks to call. They arrived on time. They will access the problem correctly and professionally get it done. They were professional and proficient without being too chatty. They came prepared with shoe covers which is important in my house and did a great job of cleaning up behind themselves too. Any problem or projects I have going forward will be a job for Big Wrench Plumbers. My wife loves her new toilet and faucet. Thanks Cam. Thanks Andre."

"After trying several home remedies towards the end of a week we decided to secure professional help on a Saturday. Charlie returned our call within minutes and arranged to come towards the end of the day on Saturday. He explained what he was doing, was efficient, discovered and replaced an unrelated rusted pipe and cleaned up the inevitable unrestrained water from nearby surfaces."

"The plumber was on time, explained the process, and cleaned up before he left."

"It went great! Patrick came out on a Saturday to see what was causing my line to back up. He used his camera to find mud in a section of my pipe indicating some type of crack or break. Gave me my options for fixing it. He started his repair two days later on Monday and finished up today, Wednesday. They dug roughly, a 4ft by 3ft hole to get down to the pipe and ended up digging two more feet towards the basement to ensure that they connected the new pipe to a solid piece of the existing pipe. Very competitive pricing, I called two other plumbers who were both higher priced by at least 2K and didn't offer as good of a warranty on their work. Very knowledgeable, able to help me understand how my whole sewer system works. Very professional, got the permit with the city, busted the work out, got the job inspected by the city and Closed up the hole. Patrick and his crew were also able to remove a piece of cable that someone previously broke and left in the pipe ( from that machine that rods your line). I highly recommend Patrick and his crew. The peace of mind is priceless! Thank you!"

"Scott and crew were very professional & friendly. They showed up to work a planned half day to find the bad pipe. After not locating the pipe in the location we had hoped, Scott & crew waited while my husband and helper removed cabinets so they could continue the job on past the agreed upon time, working well in to the evening to find, diagnose and replace the bad pipe. Scott offered us SEVERAL options to fix our issue (which wasn't an entirely easy fix), allowing us to decide which route we wanted to take. Every step of the way, Scott asked BEFORE doing any work. Scott provided a price range before the job began, so we had a general idea of the scope of work. At the end of the day, the work came back on the high end of the estimate, to be expected with the scope of the job and the hours he and his crew spent at our house. Scott also offered to write a Plumbers Report for our insurance in hopes some of the work could be covered, even after an initial denial. I'm not sure if he has done this yet, but it was nice of him to offer to help us recoup some of the money based on the extensive work he and his crew had to to do get our drain working again. Homeowners insurance does not cover broken or deteriorated pipes under your concrete slab if there is no visible damage ABOVE the floor. Unfortunately, the damage left behind after digging and replacing plumbing is extremely expensive, so beware if you're on a slab and have plumbing issues due to age & deterioration. We appreciate Scott's friendly professionalism, quick response to calls & ALWAYS asking before moving on to the next step, walking us through the entire process. Would highly recommend Scott to anyone looking for plumbing needs. We hope to have Scott back to tackle our bathroom remodel at a later date. Thank you Scott & Crew for your hard work and long day..."

"Eric and Jay did a great job clean up the sewer line and they are very informative."

"Air duct cleaning went very well. Face bowl faucet not repaired. It was suggested that I buy new parts totaling over$400. I just wanted a stopper replaced and a leak stopped. Not totally satisfied. Furnace tune-up and water heater check is set up for appointment next month."

"It was a great service, their customer service was excellent, Adrian kept in contact with me about the project, the work was done and I am very pleased with the service."

"I called Jon after an unsuccessful call back from other plumbing company. He was scheduled to come out on saturday and while he did show up, he did show up late.  i assume he's a busy guy.  i had cleared the cabinets, removed drywall to expose the pipes to make it easier to work and sure enough, he was in and out in 20 minutes.  He replaced two sections of busted pipe and then reconnected them.  i thought the price was fair.  
he does provide some additional info on how to keep this from happening which i appreciated. 
i plan to call him for a future project estimate."

"As many people in the Chicagoland area likely experienced, we had some plumbing issues as a result of the Great Polar Vortex of 2019. Since we were running our water to prevent pipes from freezing, we found that we had drainage issues with our upstairs bathroom. We noticed a leak staining our kitchen ceiling and basement wall so we figured it was coming from the upstairs bathroom since that's where we had the sink turned on to drip. Guillermo came over on a Saturday to take a look at the problem. He arrived on time but wasn't 100% prepared for the task at hand. I was a little concerned with his indecisiveness on where to begin looking for a problem. He kept asking me where I wanted him to cut into the wall and look but I'm not the professional, you are. I guess maybe he was doing it because he was going to have to cut into drywall and he wanted me to give him permission to do it so I wouldn't be mad? I'm not sure but it wasn't super professional especially since I have no clue what is going on inside the walls. I don't know what different types of leaks look like and, presumably, he does. He ended up cutting way too much drywall, including in the back of the pipes and then couldn't even see the drain pipe to the plumbing he was there to inspect. Our insurance likely won't cover that so we'll be on the hook for repairing it. Sigh. Once Guillermo guessed the source of the leak, the plumber still had questions. He basically said he could cut into the ceiling under the toilet and look around or take the toilet out and see if it was a flange issue. He wanted me to make that call even though I don't know anything about plumbing. Of course, he cuts into more drywall, can't see a leak, so he still has to go take the toilet off. Turns out the toilet and the drain pipe were the issues. In the midst of cutting into the ceiling, the plumber realizes he doesn't have a ladder tall enough to see into the ceiling and neither do we. He has to go to a hardware store in the middle of all this to get one and then he comes back with a broken one (not his fault, but such a time suck). So he's out again to get a new ladder to replace the broken one just so he can look up into our ceiling. I feel like all the plumbers should be equipped with ladders and other equipment they might need in all kinds of houses because we aren't the only people in Chicago with high ceilings. That ended up being 90 minutes of time we'd never get back just waiting for him to come back and finish the diagnosis. Once we figured that out, we waited for the instillation crew to come in and replace a few feet of drain pipe and install a new flange for the toilet. We had to wait four days for someone to come and do the install which seems a bit long for a job that takes about two hours. Same thing happened with the install crew: they didn't have the correct size flange so they had to stop work and go to the hardware store. They were gone for almost an hour so my husband was just stuck waiting. They did a good job on the install once they were back and had the right equipment so our toilet is in fine, working order and draining properly. We ended up paying about $1900 for all of this work, the majority of which was labor costs. It really seems a bit high that these guys are making about $250 an hour for "work" that included going to Home Depot to get more supplies that they didn't come with in the first place. The work they did shouldn't have even taken that long and I got stuck with the bill, which seems odd. Another $375 of that was just to let the first plumber make holes in my wall that weren't totally necessary just to discover the toilet flange wasn't big enough. I know that it's not his fault that he couldn't see that the toilet was installed improperly from the outside, but it was really upsetting to have the plumber basically ask me what to do in terms of where to look for plumbing problems I know nothing about. Their customer service was always nice and easy to deal with, so that was a plus. Overall, I am happy with the work that they did since my toilet works and is no longer leaking, but I felt like the process of dealing with the plumbers in the house was somewhat unprofessional since the first didn't seem to know what to do and both sets of plumbers did not come prepared with the equipment they needed to do their jobs."