Get matched with top faucets, fixtures and pipes repair or replacers in Chicago Heights, IL

"When temperatures dropped to -50 with wind chill, the pipes to our basement bathroom sink froze. And as soon as everything began to thaw, (on Friday night) we found that we had a ruptured hot water pipe. Water was shooting out of the wall all over the bathroom. When it became clear that our usual plumber wasn't going to show up on Saturday, I frantically called half-a-dozen plumbers from Angie's List. Only Charlie got back to me and agreed to show up after his next job. On a day that he was clearly being overwhelmed with calls from all over the city, Charlie kept his word and showed up with his partner Dimitri. They quickly figured out there were no other leaks and repaired the pipe. On top of it, Charlie spotted two other unrelated plumbing issues in our HVAC room. They were minor now but could have turned into bigger problems down the road. His thoroughness and attention to detail allowed him to spot these hidden problems and save us headaches down the road. We had our water working in under an hour (on a Saturday evening!) and he charged a very fair price given the demands upon his time. He left our house at 5pm, his phone blowing up from other customers. I asked if he was going to have an end to the day soon, but he said he still had hours to go...he had promised other worried homeowners that he would help them today. THAT's the kind of dedication I want from my plumber. Call Charlie with confidence."

"Big Wrench was prompt, professional and knowledgeable of the problem. They resolved the problem right away. They also answered all my plumbing questions. Excellent job."

"Scott and crew were very professional & friendly. They showed up to work a planned half day to find the bad pipe. After not locating the pipe in the location we had hoped, Scott & crew waited while my husband and helper removed cabinets so they could continue the job on past the agreed upon time, working well in to the evening to find, diagnose and replace the bad pipe. Scott offered us SEVERAL options to fix our issue (which wasn't an entirely easy fix), allowing us to decide which route we wanted to take. Every step of the way, Scott asked BEFORE doing any work. Scott provided a price range before the job began, so we had a general idea of the scope of work. At the end of the day, the work came back on the high end of the estimate, to be expected with the scope of the job and the hours he and his crew spent at our house. Scott also offered to write a Plumbers Report for our insurance in hopes some of the work could be covered, even after an initial denial. I'm not sure if he has done this yet, but it was nice of him to offer to help us recoup some of the money based on the extensive work he and his crew had to to do get our drain working again. Homeowners insurance does not cover broken or deteriorated pipes under your concrete slab if there is no visible damage ABOVE the floor. Unfortunately, the damage left behind after digging and replacing plumbing is extremely expensive, so beware if you're on a slab and have plumbing issues due to age & deterioration. We appreciate Scott's friendly professionalism, quick response to calls & ALWAYS asking before moving on to the next step, walking us through the entire process. Would highly recommend Scott to anyone looking for plumbing needs. We hope to have Scott back to tackle our bathroom remodel at a later date. Thank you Scott & Crew for your hard work and long day..."

"It went great! Patrick came out on a Saturday to see what was causing my line to back up. He used his camera to find mud in a section of my pipe indicating some type of crack or break. Gave me my options for fixing it. He started his repair two days later on Monday and finished up today, Wednesday. They dug roughly, a 4ft by 3ft hole to get down to the pipe and ended up digging two more feet towards the basement to ensure that they connected the new pipe to a solid piece of the existing pipe. Very competitive pricing, I called two other plumbers who were both higher priced by at least 2K and didn't offer as good of a warranty on their work. Very knowledgeable, able to help me understand how my whole sewer system works. Very professional, got the permit with the city, busted the work out, got the job inspected by the city and Closed up the hole. Patrick and his crew were also able to remove a piece of cable that someone previously broke and left in the pipe ( from that machine that rods your line). I highly recommend Patrick and his crew. The peace of mind is priceless! Thank you!"

"Came and did a full sewer routing in 2hours. Fast and professional service."

"on time, and knowledgeable the technician did the job well. Also, I had a problem changing the furnace filter. The filter was getting stuck when taking it out or installing. He repaired that too."

We are a small family owned plumbing contractor company that’s specialize in service repair work. We also specialize in kitchen and bath remodels. Our family have been in the construction business for over 5 years and have built an excellent reputation with our clients.

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I usually don't look forward to giving reviews because if I can't give a stellar review I'd rather not give any review -- just my nature. But with the Plumbing Doctor I have never had a better customer service experience than I had with John and his staff.

I had a pretty bad leaky outdoor faucet and when I saw the Big Deal for an outdoor faucet replacement I did an impulse buy hoping that's what I needed. John got back to me within the 2 days the deal said he would and we made an appointment within the next few days.

His serviceperson arrived on time and went to work. That's when we had a problem. When he was trying to change the assembly, it broke off inside of the wall between the inside and outside walls due to the way it was originally installed. He said he would have to open up my inside walls to get to it, which to me was not so much the problem as it was to getting to the wall as I have a one piece desk-hutch unit that hugs that corner of the wall and basically is non-moveable. Lucian (the plumber) had John call me and said even though opening up walls is not part of the basic service, they would cover it because the pipe broke while the technician was working on it. Whew! I was not ready for major plumbing expenses for a leaky faucet.

Lucian had to take apart some panels under my desk and make 2 holes in the wall before he able to fix and replace the broken section of pipe. When he was finished he said I would have to get someone else to fix the holes as he didn't know how to do that. I was a little disappointed but more concerned that mice or bugs would come in from the outside. About an hour later John called to ask if I was happy with the work done and I told him I still had holes in my wall, he said he wanted me to be "100% satisfied" and said he would send someone over to get them patched. Since that was a Friday, I received a call on Monday from a different gentleman who made an appointment for the next day to finish the job. He brought pieces of drywall and spackle and finished the job. He offered to come back when the plaster dried to sand it down but I told him not to bother that I would worry about it when I repainted the room since the patching was hidden behind the desk panel. He put everything back, cleaned up and wanted to make sure I was a satisfied customer. I cannot believe it. These guys were really concerned about getting the job done, on time and correctly. I would trust them with any plumbing job in the future. And, by the way, the faucet works great and doesn't leak!

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"Dom came out to look at the sink. He let me know it would need to be rodded, but the pipe itself was very rusted and may need to be replaced. He tried he best to find a way to get the sink fixed that day without needing to replace anything. Unfortunately the sink is done. He was able to get a technician available right away for tomorrow to start the process of replacement. Very pleased with how this was handled."

"Despite a bit of a miscommunication and us canceling on him twice, Matt was extremely accommodating, went out of his way to fit us in, and did great work. They used plastic sheeting to protect the entire bathroom and had exhaust running to outside. The smell isn't as awful as expected after reading other reviews. Just smells like spray paint. Will update this review later about how well the finish holds up. Thanks again Matt!
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