Get matched with top wood flooring refinish pros in Warren, MI

"We hired Functional Floors to refinish the hardwood floors in our new home and install new wood in areas where there was none. Unfortunately, what should have been a straightforward project turned into a very disappointing experience involving poor communication, questionable decisions made during the work and a finished product that required multiple attempts to fix. Throughout the project, decisions were made by the crew without asking us how we wanted things handled. Those decisions resulted in visible filler, patched areas, and other issues in our newly refinished floors that required them to come back out and attempt repairs. For a project of this size and cost, we expected much better attention to detail and communication. When we raised concerns, the crew lead who originally did the work was confrontational and not helpful in resolving the situation. Another lead eventually came out to review the issues, but by that point there was only so much that could realistically be don"

"Footprints had a very good group of subcontractors do my job. They were meticulous, prompt, courteous, and efficient. Customer service was excellent too (scheduling, phone calls, texts, etc). The floor looks gorgeous"

"TLDR: DO NOT HIRE THIS COMPANY! I'm out $12k and have to pay another company to replace the floors Four Seasons destroyed. When I first met with Rob he came to the house I had just purchased and was very confident as he made his way around my house looking at my floors. He explained the type of wood floors the house had and made sure to give me a timeline for how long the job would take. He concretely stated it would take 3 days to complete the work. His confidence gave me confidence that he would do a great job. After receiving the quote for roughly $12,000, we pulled the trigger and hired Four Seasons. We scheduled the work to be done before we moved into the house with the 3-day window Rob stated would take the crew to complete the job. When the crew showed up, they laughed in my face when I told them we were moving in. They said the job would take a week at minimum to complete. I didn't have an option to bump back my move in date as I was moving from across the state and had to move out of our old house. Rob came through and said they will have to do 1 floor first then the other and we'll have to move our furniture around to accommodate. I was annoyed but, it was getting done so, whatever. Once they got our dining room/den sanded down, it was explained to me that the floors were engineered hardwood and they sanded through to the plywood in a few spots. Oops! Rob said "no big deal. We can come back later and replace those few boards." They also never finished reinstalling the shoe molding through roughly 50% of the house. He claimed he would come back "in a couple of weeks to get it finished up." So, I had him come back to replace the boards in the floor and look at the molding in which he said "no, you can't really do that" and said we should just replace the whole floor in that room for "about $4500 to $5000". Understandably, I was p***** but what could I do? Fast forward 6 months and we're in the middle of summer and humidity. With the increase in humidity the parquet floor in the family room buckled in 2 different directions. This floor has been in the house since 1962 and has never buckled. However, when he refinished the floor he said it was "loose and needed tightening." to which he then tightened and glued the ends so it would stay tight. He claimed to have "fixed" the floor. Now it's so tight that it doesn't allow for expansion and contraction. I messaged Rob about this to which he got an attitude and said that it had nothing to do with his work and it was a moisture problem I needed to solve. I let him know this has never happened in the past and he said they I should just contact a different professional. I've had 3 different floor companies all come out and take one look at the floor, shake their head and then apologize for laughing. Every company has let me know how I got screwed in the deal and they the sanding of the engineered wood should never have happened and the "tightening" of the parquet is what ruined the floor. To say that I'm disappointed is the understatement the year. I spent $12k on "refinished" floors that now just have to be completely replaced because Four Seasons came through and essentially destroyed them."

"Fantastic experience! Great communication from start to finish. Best of all, our floors look perfect! Such a great job! Highly recommend! "

"It had been over 35 years since our floors had been refinished and they look new and gorgeous! Excellent job, communication and nice guys. Definitely recommend."

"This contractor was a friendly and trustworthy man. He paid attention to everything we said with cheerfulness. He was always on time too. "

"Great representatives with sales team, shout out Brandon. Found a price range and product that stayed in budget. Installation team was efficient and friendly. Would recommend to others."

"The flooring company did such a wonderful job in the Vinyl sheet in my basement. I tried to hire Home Depo they say they don?t do vinyl sheet. Seems look great. They are very professional. They came on time. They did a super job."

"RANDY?s work was excellent however his follow-through was incomplete. He was supposed to come back and finish the shoe molding and transitions along with one additional finish coat on the stairs, but he never responded to my calls or texts."

"The craftsmanship was excellent. . The timetable was met within a very Reasonable timeframe . cleanup was excellent I will retain them for any further jobs needed in my home."