
Serving Saint Anthony, IA and surrounding areas
Approved
In business since 2003
Free estimates
Warranties offered
"We had recently bought a 12-year-old home that had lower-quality Pella windows, several of which had failed. We wanted to replace the worst of these with good-looking, high-quality vinyl windows that would withstand the rigors of our exposed hilltop location.
Everything started out well. Jason came out and talked about our project and options and had us stop into their showroom to look over the actual windows. After deciding on the particulars, we made a 50% downpayment on the project after Buresh came out to take measurements (this was in July). We were told that it would take 6 weeks or so to have the windows manufactured and delivered.
Fast-forward to late August and we hadn't heard anything, so I called to see how things were progressing. After spending some time on hold, I was told that Brian, the owner, wanted to speak with me. Oh-oh.... It seems that our order was never completed and sent into the manufacturer. The employee responsible apparently made several of these mistakes, meaning that there were several customers whose orders were now delayed. Brian said that Buresh had no particular leverage with the manufacturer in terms of rushing the order through. He would do what he could do about that, but meanwhile offered a 50% discount on the remaining balance of the contract (a 25% discount on the total) and assured me that we would have top priority for installation once they came in. Getting a 25% break on an expensive project sounded reasonable to me, so we proceeded on that basis, expecting that it might now be late October or November when our windows would be installed.
So, the windows finally came in in early December. For some reason, the order was not quite complete. Rather than install the windows that were ready to go and wait for the additional components, Buresh chose to put our project on hold - not top priority in my mind. Suffice to say, the project was completed, after weather delays, on the 31st of December.
The installation I would have to say was top notch, and the people were very courteous and professional. I have had a hard time writing this review, much less rating various aspects from 1-5. On the one hand, I got a great price on an excellent product that was installed professionally. On the other hand, the entire process took over 6 months. Perhaps Buresh should have a better set of checks and balances so that one bad project manager can't screw up their business. Perhaps they could have started my project earlier with the completed windows that arrived in early December if for no other reason than to placate an already frustrated customer.
I would like to say that I would give them business again, but I would certainly shop around first.
"





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