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"Great customer service! Installed according to our needed timeline. Excellent customer service!"

"Great! Very professional and great customer service."

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I was out of town during the Memorial Day weekend and returned on Monday May 30th to find my master bedroom closet flooded and the flooring in my hall 1/2 bath and where the bathtub is located swollen up so high the doors wouldn't close.  I called my plumber who came and disconnected the water heater, repaired a cracked pipe under the floor, then said code wouldn't allow them to reinstall a new one until the floor was repaired.  Result - no hot water.  A quick call to my homeowners insurance confirmed my worst fears that they wouldn't cover any of the damage.  Luckily I had one year left on my water heater warranty so I saved that $325.

By the time the water heater was delivered, I'd been without hot water for 3 days.  I jumped right on Angie's list to look for a local contractor and found Walt Haines was the closest to my home.  I called based on his good ratings, left a message on Friday and he called me right  to schedule a visit for assessment.  That same afternoon he came out and looked at the damage, gave me a verbal ballpark quote on the spot that I thought was very reasonable and I had it in writing in an email by that evening.  I called him back and he scheduled 2 members of his crew to come the following Monday for the repairs.  He even told me he had already scheduled these 2 guys to assist on a roofing job, but he realized I was in urgent need of hot water.  What a nice guy, huh?

They were on time and they had all their materials.  I had already moved everything out of the closet so they went right to work.  They brought drop cloths and put them down from my front door all the way down my hallway to the bedroom closet door.  They brought a shop vac with them and sucked up all the sawdust and waterlogged particle board as they went, replacing it with two thick layers of new plywood.  Walt said he estimated the work would take 3 to 4 hours and they were done in less than 3 hours including cleanup- well before noon.  That gave me time to schedule my plumber to come back and reinstall my new water heater that same afternoon and I had hot water before supper time.  Excellent!!

I still have the floor damage in my bathrooms to repair and I have been working with Walt to turn this repair into a small remodel that I've always wanted done to my bathrooms.  He's been very good so far about adjusting his estimates to meet my available funds.  So far he just couldn't have been nicer.

Kind and considerate - Reasonable quotes - I would recommend his business to anyone.

Judith Wilson, Concord NC

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"DM Home Improvements was extremely responsive from day one. My mother had an issue with one of her windows that would constantly set off her alarm system. Derek came over the the same week I called and made everything right for my mother same day. My mother was so appreciative of the job he completed and how he was extremely nice. Derek will be the first person that I call if I have any issues at my mother's home!! Simply Excellent service... Thank you Derek!!!!! Curtis P."

Carolina Home Access LLC has over 20 years of experience providing accessibility solutions that help individuals maintain safety, independence, and comfort in their homes. Serving North Carolina and South Carolina, we specialize in stair lift installation, repair, and service; disability ramp design and construction; tub-to-shower conversions; walk-in tub installations; and accessibility-focused home remodeling. Our hands-on Disability Planning Specialist works closely with each client to assess their needs and guide them through every step of the process, ensuring personalized solutions that combine functionality, safety, and accessibility. Whether you're aging in place, recovering from an injury, or accommodating a disability, Carolina Home Access is dedicated to creating welcoming, barrier-free living spaces. We are committed to quality workmanship, dependable service, and customer satisfaction for homeowners, caregivers, and healthcare professionals throughout the Carolinas.\n

"Knowledgeable on solving my problem; skill to accomplish work in a very timely fashion; courteous and friendly; very professional; guaranteed the service, Highly recommend"

"Professional, on time, completed on time, clean up amazing, extremely good price, fantastic service."

"Excellent company! They were punctual, on schedule, very easy to reach and to work with. Overall I am very pleased with their service!"

"Very responsive and completed the job within 24 hours. Price was extremely reasonable. We would definitely use again."

"Very convenient handyman services. I've been using them to fix creaks in my subfloors and stairs. Each time work was done precisely and professionally. Happy to be using them each time I need something fixed around the house."