Get matched with top excavation pros in Fort Myer, VA

"There was some confusion with respect to the address where the repair work was to be completed. As a result, the excavating team arrived at my primary residence well ahead of the scheduled time, and Miss Utility had marked out my property by mistake. I contacted Rachel at DB's to let them know there was a problem, and that hopefully they would still be able to complete the work at the correct address that day. Within 35 to 40 minutes, the problem had been resolved and the crew was on-site at the rental property and starting the work. Thankfully, the pipe was not quite as deep as previously thought so excavation was much easier and the work was completed quickly and efficiently. DB's reduced the cost for the work from the original estimate as some of the issues they had estimated and planned for did not materialize. Shane and his crew were very professional and knowledgeable, and they left the yard in excellent condition where the excavation had been done. While their price was a bit higher than I had expected, their responsiveness and professionalism were much appreciated and I would consider using them again for my plumbing needs."

"Overall, they were very quick and provided exactly the service I needed. We had an above ground heating oil storage tank that was no longer being used. They contacted me, scheduled removal for two days later and got the job done. Easy and quick."

"The problems were strange and required some investigation. The team first focused on the washer drainage. Eventually they used a camera inserted into the clearance pipe to check the drainage pipe from the house to the septic tank. They discovered a "dip" in the pipe, possibly resulting in an obstruction that might have caused the water to back up, kind of like a rock in a stream. (Admittedly, I may not describe this as clearly as I should...not a plumber!). Using shovels and an excavator, they dug about 5 feet into the ground between the house and the septic tank, ultimately discovering both the dip/weakening in the pipe and a 3" crack (almost half of the pipe) closer to the house. I feel like their work saved us much more money down the road, because without investigating/fixing the "dip" in the pipe, we would never have know about that crack. Without repair, it could would likely have begun leaking back into the foundation. The team was able to replace a 10' section of pipe, connect it to the septic, and confirm a steady drain of water. We have not had the backup or any drainage issues since. However, the smell didn't completely leave the laundry room. They came out again and, after a couple of smoke tests and cuts into the drywall, discovered a vent pipe that had in years past (we've owned the house for 5 years) simply been cut to move the washing machine hookups to the side wall (rather than the back). Although the smoke largely discharged through the roof vents as designed, this uncapped vent allowed septic odors to creep back into the washing room, particularly in the morning when the air outside was heavier. They were able to cap the pipe, and that removed the odor. We have not had any issues since they completed their work. The team was very responsive, and worked with me to reschedule the washing room work after a death in one of the worker's family...only slipped a single day. They also reduced the cost for disconnecting/moving the washer and dryer, since they didn't reconnect them (We were of course going to have to do get drywall repair/paint work after they finished). Although I am hoping to avoid any plumber issues for a while, I know who I will call if something comes up. Absolutely recommend this team."

"A&E looked at my site, and suggested no excavation was needed. I appreciate their honest assessment."

"The job went great. Professional outfit. Willard seems to have a great relationship with the DEQ which makes cleaning up environmental issues go much easier.
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"Jonathan is the very best at what he does which is all things plumbing. Of you need a plumber hire him he gets the job done and responds quickly. He saved us!!"

"Project finished ahead of schedule at a fair price. Solid work that will hold together for many years."

"Steve came to consider the problem and give me an estimate. He seemed very thoughtful and sincere. We agreed on the price and the date when work would start. With no delays, the work started on the agreed-upon date. Steve's brother Dave does the actual deconstruction and puts in the drainage. He has a team of three men, including himself, and they completed the job in 3 days. It may have been the hottest 3 days of the summer but they didn't complain--I couldn't believe how diligent they were. And they didn't "thrash." We've probably all had people working on our homes that made us wonder if the house was going to be standing when they were through. These guys were great--I'd definitely call them professionals. Once they finished, I had a couple items I wanted done a different way. That was no problem. They came back and finished it very much to my satisfaction. Whenever I called the company, I received a call back. I would definitely use Waterproofing, Inc. again but I think my problem is solved. I'm not worried because the company gives a lifetime warranty and I have no doubt that they will stand behind their word.
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"Project Manager assisted with choices of tile and fixtures but was not pushy.  Answered questions and was very responsive to any issue I brought to him.  These were everthing from a "real" question to just helping to calm my nerves through the process of having people and disruption in my home.
Crew memebers were exceptional.  They were on time, careful of my home and did their jobs efficiently and with the skill of the craftsmen they are.  They took pride in their work.  They cleaned up each day and left the site at the end very clean. 
This project came in on time and on budget.  There were issues to be addressed during the remodel, as there always is, when you start tearing out the old to bring in the new.  Each challenge was met and addressed promptly which helped to keep the project moving along and be completed in a timely fashion.
I will have this team do my next project.
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"We had a hot and cold experience with SunCrest. When John, the owner, came out to give us an estimate of the work, he was on-time and full of ideas for us. This was the third or fourth estimate that we had received for the work.
When we received the quote, he was responsive to our questions and timely. We selected SunCrest based largely on the reviews on Angie's List and the price. John had initially said that the project would be 4 weeks in total. We ran the quote past a family member who are in the business and they felt that pricing was fair but the payment schedule (25% at agreement, 25% at the start, 25% at the inspection and then 25% at completion (which turned out to be after the final state inspection)) was a little aggressive.

Things went downhill quickly:
We were told that the work would start in the middle of January. When we heard nothing from them for several weeks, we were at first concerned. We were told that we would have a walk through prior to starting with his team as a transition from him to his project manager. We had asked for a revised set of drawings that took several weeks to get (one week John had been out of town which is understandable). Finally on a Thursday in early February, John asked us if we'd like to start the next day or the following Monday.

Demolition was quick and the initial framing was done in just a few days. We had asked up front about being cognizant about the water issue and wanted the walls wrapped to prevent any water from seeping back into the drywall and this was something that they had previously not thought of doing. We had to gut the basement previously due to mold and then needed to waterproof the basement prior to rebuilding. There were weeks that went by without any progress made and no communication from SunCrest. We'd check every day to see what was done.

Additionally, we started asking from Day One about amounts of materials needed, dates for ordering etc... We received a call the night before our shower plumbing needed to be installed asking us where it was. We were never notified of what we needed (nor knew what it actually was) so I needed to scramble to order parts and have them overnighted to ensure that they were installed in time. We continued to ask for the necessary materials and amounts and finally about 2 weeks before we needed everything we were given the list. We had to rush to get the necessary materials. They did provide us with contacts at Ferguson's and the Tile Shop which was helpful. I never actually got the answer about how much flooring I needed (thankfully I guessed correctly). I had to call John the evening I went to order the tile about the necessary amounts. They work with the Tile Shop often and should know their ordering schedule but given the delay in when we received the amounts, I needed to place my order in Tyson's and then go down to Springfield to get it since they had a later shipping date. We over ordered based on their recommendations and while we are able to return the tile, I have three half used bags of grout and other things that I will never be able to use.

There was miscommunication between John and his PM about the "included costs" which we ended up having to pay for that was never specified in the contract. John had planned for 6 total lights and his PM looked at the contract and assumed that they were responsible for all lights and allowed us to state where and how many lights we wanted and we ended up with 15 (a costly mistake).

They did work with us when we decided (after learning of the necessary amount of tile needed) to completely tile the wall around our fireplace. The finished product looks great and they were most proud of that wall. However, we had asked several times during the process about the necessary codes for the fireplace. Did we need a hearth? Did we need to ensure that there is proper spacing? etc.. We ended doing the research and AFTER the floor was finished they offered (with about 12 hours notice) to put in a hearth but never actually provided the necessary information. We decided ultimately to pass but we had given them 3 weeks to provide an answer.

SunCrest made assumptions about things and didn't always check those with us. From the start of the project, we asked that a closet that had been two separate spaces remain separate, we ended needing to remind them and continue to hound them until the very end. Additionally, we had asked several times over about putting shelves into one closet to act as a pantry (which had been relayed to John during the initial discussions) and we happened to get a call from the PM who was purchasing supplies for the closet at Home Depot and he had said he was planning to put a bar up in the closet so we needed to stress again that we wanted shelves in there and had planned on that all along.

The crew would arrive at odd times (which again is understandable given that they are working on multiple projects etc..) but often we wouldn't know when and how long they would stay. I had my alarm system go off on a few weekends since I didn't expect them to be there. There was even miscommunication between their various teams. The floor layer would show up after 4 pm and work until 8:30 or 9 at night as they didn't schedule his time correctly.

Towards the end of the project, we ended up having weeklyish calls for a progress report since they were so far behind and so bad with communication.

Given their multiple delays in the project, they were gracious enough to paint the basement at their cost.
Overall, after 13 weeks (I think there were 8 weeks where nothing was actually done), the basement is finished. It took them a little extra time to get to the final punch list items due to a delay with a light that needed to be ordered last minute (and I paid extra to assume speedier delivery since I had thought that they would finish it sooner). Even then, they failed to show up when scheduled.

Overall we are happy with the final product but the effort to get there and needing to stay on top of them for what seemed like everything wasn't worth it in the end.

UPDATE: After the storms that blew through in early June, we had new leaking in our basement through a window.  This wasn't SunCrest's fault but John and his team was quick to come out and remove the damaged dry wall, allow it air out and then reinstall and finish the damaged area. It has been a long saga but I am certainly glad that they are willing to support clients after the fact."