Get matched with top septic tank and well pros in Florence, KY

"I was impressed with their professionalism and knowledge of how the septic tank should work and why mine was acting up. I did a bad job of keeping up with regular maintenance. American Septic first pumped and cleaned the tank of sludge. They then entered the tank, vacuumed pumped and cleaned the leach lines and repaired the baffle. They were ready to do all that was necessary to put the septic tank back in good working order. I would definitely use their service again."

"Karsare did a great job cleaning my 15,000 gallon cistern. Very efficient crew !"

"Professional friendly staff. Consultation and install of new hot water tank same day"

"The pro was friendly and professional. He was able to spot the problem quickly with minimal damage for 2nd floor bathroom pipe. Fixed and went extra mile and corrected a diy fix from previous homeowner to a professionals standard. Also verified pipes were free of buildup with new valves beyond this homeowners previous interaction with other plumber visits. Saving this homeowner a costly expense. Cleaned. Up his work area well, Great with my dogs and also was able to answer other questions about pressure valves honestly for future work. An excellent experience"

"The guys were magnificent , respectful and courteous. I would recommend this company for all your plumbing needs ."

EarthWorx Land Management is a locally owned land clearing and property improvement company based in Demossville, Kentucky. We help homeowners, farmers, and small developers reclaim overgrown land, open up views, and get sites ready to use with services like forestry mulching, brush and tree removal, light excavation, and driveway and drainage work. We serve customers at their properties across Demossville and the surrounding Northern Kentucky area and can also handle certain projects at our Demossville location. Customers trust us for dependable communication, quality equipment, and respect for their land from start to finish. Contact us today for a free estimate and straightforward advice on your next land or clearing project.

"Their services straightened up my drain and completely fixed my problem without having to dig up my floor. He used a jet wash high pressure water spray wash that cleaned out the interior drain.  He also sent a camera down the sewer line to check and see the rest of the drain. In addition, he gave me the advice on what to do with the sewer line and I thought that was nice of him to do that."

"The septic tank was pumped satisfactorily. The problem we had was that our gate and latching mechanism were damage by his employee doing the work. We were told that the gate was damaged. We called Mr Andrews after we discovered that gate was damaged. Mr Andrews told me that his employees were independent contractors and were responsible for any damages that occur. Mr Andrews asked me to send him pictures and a description of the damage. He said he would have his independent contractor contact me to resolve the issue. To date we have not heard from his independent contractor or Mr Andrews to resolve the issue The company does a good pumping your septic tank but doesn't take care of any damages that they cause. Gil R"

"They are a full service Plumber and I needed some work done on my septic system. I have no complaints at all. They were fast, knowledgeable and have great customer service. They’re top notch."

"The installation and responsiveness was very professional.  The installer, Danny, took time to use all copper/brass fittings since that is what our piping is.  He took pride in doing an exceptional job.  After a few days, we noticed the water had an off odor to it.  I couldn't pick up the smell, but my wife could.  We asked about it and Butler quickly came out and brought an replacement resin tank to see if that would address it.  It didn't.  They brought ANOTHER resin tank out. This time, without the carbon filtering media.  We still had the odor.  It was strong enough that my wife couldn't drink it, make coffee with it, etc.
All of the customer service and response time by Sue, the office scheduler, and the installation/troubleshooting team was exceptional.
Since we could not seem to correct the issue regardless of what was tried, I contacted another supplier of water softeners and had them come and install a unit.  The smell was gone.  The water was soft.  I can only assume it was a bad batch of resin...or a unique composite that my wife could detect. 
This is where the story changes: I contacted Butler to tell them we had replaced their unit and why.  I asked them to come pick up their unit and to refund $1100.  I didn't request a complete refund since I knew they had incurred expenses with the replacement resin tanks. I kept calling Sue asking if they were going to accept my offer.  She assured me that the owner, Art Friedrich, would call me back.  I then called/emailed every 3-4 days for the next month.  I was told that Art was: In a meeting, not available, on a conference call, in Columbus in a meeting, etc.  I gave up.  On 7/29/14, I contacted Angie's List to get help. The folks at Angie's List were outstanding.  On 7/30/14, the day Angie's List contacted Butler Water Systems, Art called me to apologize for "letting things slip through the cracks." 
He said my request for a refund of $1100 was very reasonable and that he would have Sue call to schedule a time for picking up the unit.  That happened the next day, 7/31.  However, you guessed it, NO REFUND.  :-(
I called the office and spoke to Sue on 8/12/14.  She was shocked to learn that I had not received the check since she has prepared it for Art's signature on 7/31.  She promised to check on it and call me back.  She did within the hour, to tell me that Mrs. Friedrich had secured a Cashier's Check and she was going to drive across town NOW to bring it to me.  She did.
My summary: The staff of Butler Water Systems is professional and responsive.  They know their business well. However, the owner is clearly lacking in professionalism and responding to the requests of customers.  I hope this review is helpful for both prospective clients AND Butler Water Systems.
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