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"I lost hot water and smelled gas. Phillip showed up that day. He turned off the gas and checked the very old tank, determining that it was done. Even though the next day was Sunday, he came with a new tank and installed it . He was friendly, respectful and definitely a hard worker. By the afternoon I had hot water. I appreciated his attention to detail and also his work ethic. If I need ECO services again, I hope to get Phillip."

"Very efficient. Everything works so well. Logan is very professional and what they say they’ll do they outperform expectations."

"Eric is a professional. Very transparent on what makes up his cost. Limestone 13x600â driveway and 2 30x30â barn entrances. I would highly recommend him for any work similar to this as well as other excavating work. Thanks Eric!"

"This company is true to their word and genuinely cares about the customer experience. They are responsive to questions and very reliable. I would recommend them to anyone with a septic system!! Thanks for all the help, Simply Septic!"

"Their services straightened up my drain and completely fixed my problem without having to dig up my floor. He used a jet wash high pressure water spray wash that cleaned out the interior drain.  He also sent a camera down the sewer line to check and see the rest of the drain. In addition, he gave me the advice on what to do with the sewer line and I thought that was nice of him to do that."

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"The septic tank was pumped satisfactorily. The problem we had was that our gate and latching mechanism were damage by his employee doing the work. We were told that the gate was damaged. We called Mr Andrews after we discovered that gate was damaged. Mr Andrews told me that his employees were independent contractors and were responsible for any damages that occur. Mr Andrews asked me to send him pictures and a description of the damage. He said he would have his independent contractor contact me to resolve the issue. To date we have not heard from his independent contractor or Mr Andrews to resolve the issue The company does a good pumping your septic tank but doesn't take care of any damages that they cause. Gil R"

"They are a full service Plumber and I needed some work done on my septic system. I have no complaints at all. They were fast, knowledgeable and have great customer service. They’re top notch."

"This would have gone pretty well except that when John (son of Henry) came to look at the job he told me that they would save and replant the bushes and plants that would have be removed to make their initial hole at the curbside city water connection (about 2'x 6' on surface). This was necessary to allow their underground-pipe installer to reach the depth required. When it came to "replacing" the plants, all they did was dig some holes in what was now a clay surface, pick up the plants with what topsoil balls remained around their roots and put them in the holes, doing little else to properly replant them. I have had to get my landscaper out to finish the job. They did do a very nice job of connecting the new copper water line to the house waterline in the basement and cleaned up well. City inspector checked both ends and was satisfied. Bottom line: if this installation had not had to start in our street-side garden, but maybe just in our lawn, I would have been happier with the results."

"The installation and responsiveness was very professional.  The installer, Danny, took time to use all copper/brass fittings since that is what our piping is.  He took pride in doing an exceptional job.  After a few days, we noticed the water had an off odor to it.  I couldn't pick up the smell, but my wife could.  We asked about it and Butler quickly came out and brought an replacement resin tank to see if that would address it.  It didn't.  They brought ANOTHER resin tank out. This time, without the carbon filtering media.  We still had the odor.  It was strong enough that my wife couldn't drink it, make coffee with it, etc.
All of the customer service and response time by Sue, the office scheduler, and the installation/troubleshooting team was exceptional.
Since we could not seem to correct the issue regardless of what was tried, I contacted another supplier of water softeners and had them come and install a unit.  The smell was gone.  The water was soft.  I can only assume it was a bad batch of resin...or a unique composite that my wife could detect. 
This is where the story changes: I contacted Butler to tell them we had replaced their unit and why.  I asked them to come pick up their unit and to refund $1100.  I didn't request a complete refund since I knew they had incurred expenses with the replacement resin tanks. I kept calling Sue asking if they were going to accept my offer.  She assured me that the owner, Art Friedrich, would call me back.  I then called/emailed every 3-4 days for the next month.  I was told that Art was: In a meeting, not available, on a conference call, in Columbus in a meeting, etc.  I gave up.  On 7/29/14, I contacted Angie's List to get help. The folks at Angie's List were outstanding.  On 7/30/14, the day Angie's List contacted Butler Water Systems, Art called me to apologize for "letting things slip through the cracks." 
He said my request for a refund of $1100 was very reasonable and that he would have Sue call to schedule a time for picking up the unit.  That happened the next day, 7/31.  However, you guessed it, NO REFUND.  :-(
I called the office and spoke to Sue on 8/12/14.  She was shocked to learn that I had not received the check since she has prepared it for Art's signature on 7/31.  She promised to check on it and call me back.  She did within the hour, to tell me that Mrs. Friedrich had secured a Cashier's Check and she was going to drive across town NOW to bring it to me.  She did.
My summary: The staff of Butler Water Systems is professional and responsive.  They know their business well. However, the owner is clearly lacking in professionalism and responding to the requests of customers.  I hope this review is helpful for both prospective clients AND Butler Water Systems.
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