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"I lost hot water and smelled gas. Phillip showed up that day. He turned off the gas and checked the very old tank, determining that it was done. Even though the next day was Sunday, he came with a new tank and installed it . He was friendly, respectful and definitely a hard worker. By the afternoon I had hot water. I appreciated his attention to detail and also his work ethic. If I need ECO services again, I hope to get Phillip."

"It went very well, I've been using them twice a year summer and winter."

"Vinnie was very knowledgeable when helping me update the plumbing in my home!"

"Eric is a professional. Very transparent on what makes up his cost. Limestone 13x600â driveway and 2 30x30â barn entrances. I would highly recommend him for any work similar to this as well as other excavating work. Thanks Eric!"

"This company is true to their word and genuinely cares about the customer experience. They are responsive to questions and very reliable. I would recommend them to anyone with a septic system!! Thanks for all the help, Simply Septic!"

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"Lou and Bryce showed up at the time that was discussed. Lou was very polite and professional. He gave us his professional opinion as to what was happening. Last year, we were told by another company that our leech lines had collapsed. Since replacing the leech lines was not an option due to county regulations , we could have been looking at replacing the entire septic system. If we would have had have a new septic system, it could have costs us between $20K-$30K. Lou said he couldn't be sure but he could surely find out what was going on. He called Aaron, he brought out a back-hoe the same day, dug up the area between our septic tanks and distribution box and discovered it was the line between our tanks and distribution box that was clogged solid. We, also, found out the leech lines were working fine. They pumped both our tanks, dug up and replaced the clogged line, put a riser and lid on the distribution box and refilled the hole. We've lived in our home 3 years and have used 2 other companies when we have had issues. Hopefully, our septic issues have been resolved for a while but if anything new arises, we will be calling Aaron/Andrew's Septic."

"Whoever Nick sends to work at our house has always figured out what needed doing (and not more) and been able to get it done quickly, surely and cleanly. In this case we had just at our water main changed which cause sediment to clog fixtures and kill water pressure. Chris gave us the good news that a replacement fixture and part was all that stood between us and square one----and he fit us in the next day so that we could go out and buy the kitchen faucet we needed."

"Excellent from beginning to end.  Got a referral from a neighbor who had similar work done recently.  Had a water line (Blue Max) from our house to our barn break.  Roger Henry came out and gave me an estimate to replace that line and to replace the supply line to the house as well as a minor issue with the septic tank.   I wanted to replace the supply line to the house as well as it was also Blue Max and I knew it was only a matter of time (and if it didn't break it would be an issue when selling the house).  Roger is very experienced with this and has a drill which can drill underground for hundreds of feet, thus not disturbing the landscape.  He gave me an estimate which was higher than I got from others who would dig a trench along the entire line, but in addition to not disturbing the landscape, Roger's method will likely increase the lifetime of the line as there are no ups and downs as there would be in a trench.  Essentially they dug two holes (one for each section of line and drilled from there to either end.  Really neat.  Over 300 feet of line in all and used copper at both ends with black poly in between.   The water works great and we have more water pressure at the barn than before.  The workers were very professional and kept the interior part where they needed to access our basement clean as well.  As I said, a little more money than some others, but I have no regrets with going with Henry Excavating and their drilling method for replacement of our underground water lines.
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"The installation and responsiveness was very professional.  The installer, Danny, took time to use all copper/brass fittings since that is what our piping is.  He took pride in doing an exceptional job.  After a few days, we noticed the water had an off odor to it.  I couldn't pick up the smell, but my wife could.  We asked about it and Butler quickly came out and brought an replacement resin tank to see if that would address it.  It didn't.  They brought ANOTHER resin tank out. This time, without the carbon filtering media.  We still had the odor.  It was strong enough that my wife couldn't drink it, make coffee with it, etc.
All of the customer service and response time by Sue, the office scheduler, and the installation/troubleshooting team was exceptional.
Since we could not seem to correct the issue regardless of what was tried, I contacted another supplier of water softeners and had them come and install a unit.  The smell was gone.  The water was soft.  I can only assume it was a bad batch of resin...or a unique composite that my wife could detect. 
This is where the story changes: I contacted Butler to tell them we had replaced their unit and why.  I asked them to come pick up their unit and to refund $1100.  I didn't request a complete refund since I knew they had incurred expenses with the replacement resin tanks. I kept calling Sue asking if they were going to accept my offer.  She assured me that the owner, Art Friedrich, would call me back.  I then called/emailed every 3-4 days for the next month.  I was told that Art was: In a meeting, not available, on a conference call, in Columbus in a meeting, etc.  I gave up.  On 7/29/14, I contacted Angie's List to get help. The folks at Angie's List were outstanding.  On 7/30/14, the day Angie's List contacted Butler Water Systems, Art called me to apologize for "letting things slip through the cracks." 
He said my request for a refund of $1100 was very reasonable and that he would have Sue call to schedule a time for picking up the unit.  That happened the next day, 7/31.  However, you guessed it, NO REFUND.  :-(
I called the office and spoke to Sue on 8/12/14.  She was shocked to learn that I had not received the check since she has prepared it for Art's signature on 7/31.  She promised to check on it and call me back.  She did within the hour, to tell me that Mrs. Friedrich had secured a Cashier's Check and she was going to drive across town NOW to bring it to me.  She did.
My summary: The staff of Butler Water Systems is professional and responsive.  They know their business well. However, the owner is clearly lacking in professionalism and responding to the requests of customers.  I hope this review is helpful for both prospective clients AND Butler Water Systems.
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