Get matched with top septic tank and well pros in Stockton, MD

"Jon worked hard to get the well fixed so we had water. Professional and thorough"

"Hague Water quality of MD is professional, courteous, efficient and their equipment is top notch. Price was higher than expected, but the results were better than we have seen in 21 years of living with well water."

"We called on a Sunday because our hot water pipe under the house was
leaking. John & Will arrived within an hour. They had to crawl on
their stomachs in cold water to get to the pipe, which is located in our
crawlspace. They fixed the leak in an hour, They were courteous,
professional, and quick! Plus, we heard no complaining about the small,
wet space they had to work in. We had another plumbing pipe that needed
fixed, and they recommended that we have them come back the next day
because the Monday rate was cheaper. We appreciate that kind of
consideration.
"

Bill Johnson Contracting works hard to provide the highest quality workmanship and customer service on every job we are awarded. With over 30 years in the industry, you are in great hands with us. We look forward to servicing your needs.

"Initial project: Grade B.  Overall went well.  Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed.  But when they came back to do the job it wasn't done.  Overall I haven't had a drop of water since the install so that is very good.  The rep was Adam.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home.

 Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it.  Well you don't get the warranty until after the job... and guess what?  Water up from the floors isn't covered.  Not cool.
- !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered.  My mistake. Grade changed to A.

Basement windows: Grade F.  Called them and had them out to estimate putting in a basement egress as well as the other basement windows.  The rep (Brett) came out, measured, etc.  Then nothing.  I called.  I called.  The customer service team told me on numerous occasions that the "president of the company" was going to call.  He never did.  Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows).  The quote was blind and didn't take into consideration any of the data that Brett collected during his visit.  This ordeal was a TOTAL waste of my time.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows.  The only time the sub should have called is for the egress... 

Customer service: Grade C.  They provided a mold remediation treatment as part of the basement water proofing.  One of my walls not is showing signs of something.  So I called.  Nothing.  No call back.  Nothing.
I regret going with this company.  I should have bit the bullet and spent the extra $$ to go with their competition.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM.  He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system. 
- !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution.  I have homework but his team will be out to solve the problem.
- !!!! UPDATE 20140115 Grade changed to C.  Jeff's team corrected the issue to my satisfaction."

"Very well. Timely and responsive"

Thornton Company is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests, and make their concerns the basis of our business

"Well. Only problem was delay in response time after claim was filed online. Water tank started leaking Thanksgiving morning and no reply until I called the Regional Manager."

"They had to dig out a whole wall out of my basement to stop the leaking. They cleaned the basement wall and they resealed it with the latest technology. They were very friendly and cooperative. They worked hard, and came when they said they would. Everything you would hope a contractor would do that did."

"It went well. They have a comprehensive package that I was able to buy for my house."