Get matched with top tilers in Alhambra, IL

"Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain below, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service."

We’re a locally owned and operated company that values honesty and integrity and treats your home as if it were our own. Our services are customized to the individual project, paying close attention to the details of each project that we're involved with. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships and guaranteeing your satisfaction!\n

As 30+ years experience carpenters, we are always prepared to take on your projects with precision and care. We pride ourselves on being courteous and polite, ensuring a positive experience from start to finish. Our approach involves actively listening to your needs and preferences to deliver tailored solutions. ???? We understand the importance of clear communication and collaboration to bring your vision to life. From the initial consultation to the final touches, We are dedicated to providing exceptional craftsmanship. ? We are ready to start, so contact me today. \n

C-MAC Development, LLC offers quality services to clients at reasonable prices. Our courteous staff has the professional tools and experience necessary to help with all your needs. We specialize in interior and exterior painting, kitchen and bath remodels, flooring, window installations, fences and decks. Call today to get in touch with our staff, and to learn more about what we have to offer!

"It went very well. Looks really nice. Newer finish on tiles is wonderful. They used 2 different colors for me."

"Very well! These guys are very oprofessional and the product is really high quality.
The projects:
1) Tile resurfaced (tub/shower surround and floors). While the product looked good and the optuions were numerous, the price was prohibitive. The cost of resurfacing is not cheaper than getting allnew tile. When I compared the cost of Miracle Method to getting the existing tile torn out, resurfacing the drywall, purchasing tile and grout, and having it all installed professionally, the Miracle Method was still several hundred dollars higher than the cost of tile removal-prep-puchase-installation (about 10%) higher. It just was not worth the extra money to end up with something that would not look as good (or as authentic) as actual porcelain tile. Still, I was impressed witth the prioduct and their process...and there their method is likely a lot less messy. 
I might have actually followed through if there was a substantial savings. So, i will just pay the money to have the tile torn out and replaced.
2) Bathtub refininsh: Wow! The tub looks amazing! In all honesty, I did not comparsion shop this with other service providers. But with an Angie's List coupon, I felt it was worth the money. The technician was very prompt, professional, courteous, and diligent. GHe explained eveything to me before he started, and as he progressed. He spent some time prepping the tub for the final acrylic coats, thoroughly cleaning and sanding. Then he filled in any chips before he re-coated. Finally, he added a non-slip surface in the same sahpe as the uniquely shaped tub. Fantastic!
I don't know how the product will wear over time, but he assured me I should get 10-15 years, with normal usage. I'm a happy customer!
"

"THE JOB WAS WELL DONE AND THEY DID GOOD CLEAN UP. I HAD PREVIOUSLY BOUGHT FROM THEM DURING CONSTRUCTION JOB. THOUGH CONTRACT ALLOWANCE WAS $20 PER SQ YD, HAMPTON FULFILLED NEED WITHOUT EXTRA CHARGE, THIS INCLUDED PADDING. VERY GOOD TO WORK WITH. HONEST AND HELPFUL. EXCELLENT."

"First let me say that I LOVE my new shower. The tile looks perfect, wonderful, beautiful, and they did an amazing job. The men that worked on our shower were punctual, friendly, professional and efficient. I would really have absolutely no complaints except-
Apparently the employee that bid the project for us no longer works for the company. And he underbid our project by a lot, based on the huge reaction of Jason, who was the first guy to come out to start work on it. He told me that they were going to have to walk away from the project because they would lose so much money because the project was SO underbid. So the owner, Lenny, calls me and tells me the same thing, which was basically just totally unacceptable as I had signed a contract, paid my deposit, and arranged for the work to be done about a month in advance. He offered to give me my deposit back plus $25 for the inconvenience. $25. $25 to make up for the three other bids that I didn't take from other companies, $25 for the extreme aggravation it would have been to either get the shower rebid, or contact the people I had already rejected and made arrangements, $25 for more weeks of having our bathroom in limbo waiting for the shower to be redone. So no, I did not accept that offer, and they started the work as promised, finished the work and I couldn't be happier with how it looks, and charged me $250 more than what was originally bid. So for $250 they were willing to just walk away, break a contract, and leave a customer in flux? For $250? I don't get it. So unfortunately, even though their skill is amazing and their employees very professional, I don't think I could recommend them to anyone based on the blow they dealt me on the first day. Perhaps my experience was a once-in-a-lifetime thing, but I wouldn't want a friend to go threw the aggravation if they didn't have to. Because boy was it aggravating!
"

Installation and sales of floor coverings including carpet, tile, VCT, laminate, hard wood & ceramic.

"Synergy did a great job in my home of replacing tiles in the hallway and two bathrooms. They also replaced both toilets. I would hire them again."