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"Matt did an awesome job repairing a tricky leak under the slab in my kitchen and hallway! Jackhammers were used to penetrate the slab! He put a plastic barrier to minimize the dust. He was very professional! I am very pleased with his company and his services. I hired him to return and reconnect the plumbing that was disconnected! Matt Halla I appreciate you! Thanks so much!"

"Quickly repaired a major leak in main drain"

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"We were out of town when we saw on our Nest camera that our basement was flooding for the third time thanks to the City of Atlanta’s mistake. We felt helpless being away from our house, while we watched our basement flood via camera. We called Peach Plumbing and Drain and their owner and two of their plumbers were at our house within minutes. They took care of the situation until we could get home, and liaised with the City’s crew when they arrived on site. We had to have some plumbing repaired because of the issues caused by the city, and they took care of us in the best way possible. Their impeccable work, attention to detail, and thoroughness resolved our issues completely. They’ve been our first call for everything in the weeks following our problems with the city. They even found some things that the city hadn’t repaired correctly on the city’s side when they ran a camera on the line. We were able to send this footage to the city and have them fix everything once and for all, all thanks to Peach Plumbing and Drain. Chip, Daniel and Steve have saved us from what could have been an even bigger headache. They truly go above and beyond, and I would recommend them to anyone in need of an exceptional plumbing company with reasonable prices!"

"Wow! Rooter Pro Plumbing 𠪠 is absolutely unprecedented in service in quality! I am amazed at how quickly the phone was answered and how unbelievable sweet and professional the dispatch staff is!! They quickly made adjustments to their schedule to get an emergency crew out to provide relief. The sewer main line was blocked completely, and the images and video Jay and his crew presented to me as a homeowner was very reassuring that this was in fact the cause of the total main failure. Nothing in the house would drain, but blessings to Rooter Pro Plumbing for making this plumbing work again 𠤣 !! Rooter Pro Plumbing provided me an excellent warranty to assure me of their workmanship and craftsmanship. Their work is very clean and they even called me out to look at the replacement pipe before backfilling. I will most certainly, undoubtedly use RPP again!"

"We've used Georgia Master Plumbing a few times and Derek has always provided very timely service at an affordable price. On his last visit, he diagnosed and fixed an AC-related water flow problem that our AC technician misdiagnosed. Very professional and knowledgable."

"The first They replaced a kitchen sink faucet. They did an excellent job and were very inexpensive. They did it on a Friday night for me which was very convenient. I used them again after that service and spoke to Carl about a waste water drain line issue i was having. He came out and looked at the job and gave me a quote. They came a week later and found that some building debris was the issue for over 21 years. They had to remove some drywall from my ceiling to fix the issue. They limited the amount of ceiling that was removed from using a camera in the pipe. Once they were done, they came and fixed the ceiling and in the end the final price was lower than what they quoted me. needless to say, they are a fantastic company."

"Coolray-Mr Plumber Plumbing repair by Frederick Mortis was done right. Knowledgable tech. Great customer service."

"Wayne arrived on time and was friendly and professional. Our capacitor was dead and so he installed a temporary to see if that was the only problem. Unfortunately it wasn't. All the freon had leaked out over the winter. Wayne added a small amount at no cost to us so he could determine where the leak was located and then presented me with all my options from simply replacing the capacitor and freon (not reccommended as the current price of freon is high and it could all leak out again quickly) to replacing the a/c system. Since our a/c is 16 years old it is time for a new  more efficient system. He wrote me up a reasonable estimate and we will probably go with Dayco after getting 2 more estimates for comparison's sake. Wayne was at my home for over an hour and took plenty of time to explain everything to me. I was charged the agreed upon price for the service call which will be deducted from the cost of the new unit if we use Dayco. All in all a positive experience.


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